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December 2024 by Where Igetitfrom
They don't deserve ANY STARS!!! They replaced my transmission & gave me a 90 day warranty. I took my car back within one week & was told they found nothing wrong & I need to get used to the transmission. I continued to drive the car but still felt slipping in the shift and a grinding sound so I took my car back again. The mechanic drove it & said he agreed with me and I was told they would find another transmission.
On Nov. 5th I was told it would be there in a couple of days. After 2 weeks, I called and was told it's on the way coming from Texas but asked me to bring my car in for further evaluation. I took my car & they tell me I have misfires.... I went on a ride along with their mechanic and he totally disrespected my car and told me nothing wrong with the transmission.
Frustrated I took my car to a 4.8* shop for a complete diagnostic and they found that the transmission was bad and needed replacing. They found NO misfires & provided me with a print out of their findings.
I immediately went to Midwest Transmission and showed them the proof that the transmission was bad and I was told they're still waiting on the transmission completely disregarding what they said just four days prior.
This has been the worst experience I've ever had for vehicle repairs. I'm still waiting on the transmission to include I've been told my warranty will NOT renew when they replace the second transmission.
It's Nov 21st and I'm still waiting & this all started the 1st week in October and it's days away from December.
Customer service is poor, no communication with updates unless I call & I am continuously getting the run around and have been talked to in a very belittling way.
I cannot recommend this company & the person who said whoever gives them bad reviews is crazy.... Is crazy to discredit my experience. It's a PERSONAL REVIEW
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June 2024 by Brenda J
My Grandson had his transmission rebuilt for two weeks, after a month it went out on the highway. It took three weeks for him to call them and ask if it was ready. His hood is gapped and they did not take accountability for their damage....
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February 2024 by Kip Hardesty
This is a family owned business and they are really great to work with. They do a very good job and are very reaso able
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January 2024 by J Bunk
Lady in the office is nice and knows her stuf.
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January 2024 by Byron L.
Midwest transmission is a horrible place to take your vehicle I will never take my vehicle back there again they did not fix my transmission properly their customer service is horrible they broke my headlight without claiming any responsibility the transmission quality work is not good at all and they are refusing to answer my phone call or pay for any damage is done or replace anything that was done to the truck I had to end up taking it to another shop to get it properly done I will not ask Midwest transmission to fix me a glass of water they are a most horrible place!!!!!! I will be in contact with my lawyer!!! I have made several attempts to contact them I had to call from a different number for them to answer not business professional at all a most horrible terrible experience!!!!!!! Maybe because I'm a black man
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July 2023 by Kevin Minor
Incredible Owners. Whoever has not given them a good review is crazy! I brought my F-250 diesel to them for a 2nd opinion. Certified Transmission in Overland Park told me it has catastrophic transmission failure and needed an $11k replacement transmission. The truck still drove good, it just had intermittent issues when it was cold, but drove fine once it warmed up. Midwest Transmission had my truck for several days. They agreed that it did not appear to be transmission failure. They thought it was something simple causing the issue. The entire staff and especially the front office woman at Midwest Transmission worked together and researched to figure out the issue. She spent countless hours looking at Ford Transmission issue blogs and websites and came across a posting with exactly the same issue. Turns out it was an aftermarket transmission filter with a rubber gasket that was loose and allowed air to pass through. They replaced the transmission filter with an Motocraft filter and changed the transmission fluid, all for $205.00 (very inexpensive). The problem was fixed. Saved me $11K. Had it not been for the extra effort that Midwest Transmission gave on this small repair, I would have lost thousands of dollars! Nobody else would have given so much time to find the little problem creating this big issue. Customer for life!
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July 2023 by Mike Riebesell
Always had great service and fair .Thank you Debbie and the guys for your hard work
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March 2023 by Meghan Robinson
I am obsessed with the Monster Truck this man has!!! #GOALS!!! He was offered 50k and didn't sell it. I'm going to have to get my own!!
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March 2023 by Jennifer Bunker
Lady in the office is nice and knows her stuf.
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February 2023 by Quentin “Mr. wonderful” Lucas
Best place in Kansas city to get transmission work done. As long as Betty is there that's where I'll go. Went to somewhere else and they were about to give me the wrong transmission thank you midwest for everything
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January 2023 by Nichole Fisher
Decent people
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November 2022 by philip wirtz
Fixed the transmission on my crown vic. Highly recommend
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May 2022 by Brian Coleman
These guys did a great job on my transmission at a good price, but my car was misfiring when I got it back. Startup was flawless before I left it with them. The nice lady said my car would take a few days to self-adjust from having the battery disconnected. One week later still same issue. Nice lady offered me to drop off vehicle for the day. Not a good option, especially when she told me they specialize in transmission not anything else, so they maybe can’t fix it. I got it fixed myself with minimal down time and guarantee of repair. So, far my transmission is still running great but having to pay additional $$$ after you had a costly repair sucks!Service: Transmission
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May 2022 by Brian C.
These guys did a great job on my transmission at a good price, but my car was misfiring when I got it back. Startup was flawless before I left it with them. The nice lady said my car would take a few days to self-adjust from having the battery disconnected. One week later still same issue. Nice lady offered me to drop off vehicle for the day. Not a good option, especially when she told me they specialize in transmission not anything else, so they maybe can't fix it. I got it fixed myself with minimal down time and guarantee of repair. So, far my transmission is still running great but having to pay additional $$$ after you had a costly repair sucks!
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February 2022 by Teresa Sperry
Great shop and awesome folks! Very knowledgeable! Job well done!
