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March 2024 by Adrian Taylor
I highly recommend this location in Raytown Mo. Kit( Store Mgr) is a very good store manager. He is very accommodating ,professional and has always went over and above to take care of me. He has a very capable staff that respects him and are good technicians.
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December 2023 by Devin Gerling
I had my car towed here and even though I didn’t decide to have the extensive repairs needed done here the staff was super kind and helpful and didn’t give me a hard time or a sales pitch or anything. I am grateful for the honest inspection and help I received today! Thank you so much tires plus!
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December 2023 by Kelli Webb
Tonight I got a flat tire on my way home. I happened to be driving through Raytown, MO. I'm not from that area, it's about 40 minutes from my home. I was unlucky enough to get my flat tire at 4:40 pm on a Friday evening.I quickly pulled into Tires Plus. Google says they are open until 7pm. At the time, it was 4:40. The man at the desk said, "We are closing in 20 minutes, there's nothing I can do for you" . I asked if there was somewhere he could recommend that would be open past 5, and he recommended Firestone.I drove on my rim to Firestone. It was now 4:46. Google again claims that they stay open until 7. Firestone said, "We close in 16 minutes. I can't change your tire in that time." I explained that I wasn't from this area. If they couldn't help me, I'd probably need to stay there and wait for a tow truck. He offered to put enough air in my flat tire to get me to the next shop up the street. However, my tire was really flat, something had punctured it, and airing it up didn't work. He pointed out the next tire shop's sign, and said I should be able to make it there. He did not want me to wait for a tow.I drove to Calvert's Express auto service and tire. I got to Calvert's at 4:56. They were also closing, but the guy there said he would help me. He changed my tire, and had me driving out of his shop at 5:12. I highly recommend Calvert's, and I'm grateful that they have employees there that care about taking care of customers, rather than just trying to leave early on Friday night.
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October 2023 by Fiona Selby
I have waited 3 hours for a tire change. They weren't even busy. They had another person wait for a while. And they had like 7 staff member. Would not recommend If you have a short time to wait
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October 2023 by Robert Maldonado
Never buy tires here. They mounted the wrong size tires and refuse to pay me for the blown work. Ive spent 4 tires and 2 installations for 2 total tires, and they will not make it right. Avoid this location like the plague. Lug nuts were loose, the tire ripped off from underneath me on the highway out in the middle of nowhere. Was told "bRiNg iT tO aNoThEr tIrEs PlUs" when i was well over 50 miles from one. You going to pay for my tow? Screw off. The picture is after roughly 2,000 miles.
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October 2023 by Shonja West
Rude! I made an online appt, I get there and the person at the front desk is clearly having a bad day- they need someone else up front working the desk! Someone with customer service skills perhaps since they’re dealing with customers would be great. Get there at 8:50 to check in to find that there’s 7 people in front of me already- says that it’s first come first served, what’s the point of making an appointment? Then he mentioned there’s only 1 person there to work on vehicles, hence the bad day smhI asked for price and left anyway since it wasn’t competitive with other companies, just more convenient but I’ll drive further for better service and prices.
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October 2023 by Sam Dawson
Lied about fixing problems. Insisted I get unnecessary work. Horrible customer service. Avoid at all cost.
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October 2023 by George Thomas
My husband and I spent a lot of money and time with tires plus in Raytown today. We spent nearly $600. On the way home from picking up her vehicle my husband, George, had to pull over because the wheels were shaking. As he took the time to tighten every lug nut on all FOUR tires we discovered that several were not even finger tight, and the lug nut we asked to be replaced was not. We will not be doing business with you again.Service: Tires
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October 2023 by Chelsea Napier
Took the car in for back brakes and rotors. I was charged for both. I got it home and realized they changed the pads, but not the rotors. I then had to take the car back so that they could install what I paid for, which they did, but it was 4 hours later.
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July 2023 by James Howard
This shop has the worst customer service I've ever experienced. The store manager Kit has horrible communication skills. He over promised and under delivered. He had his rep take walk in's and they both insured the vehicle would be ready in 2 hours. They kept my vehicle for 6 hours and gave me every excuse without 1 apology. I dropped my vehicle off at 11am and did not receive it back until 5pm which made me miss my doctor appointment. The manager and rep promised my vehicle should not take longer than a hour or 2 to change the tires. I wasted $450.The lack of professionalism, respect of time and failure to communicate has made this my last time ever using Tires Plus.Service: Tires
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July 2023 by Jillian Guthrie
Took my car in to have an AC leak fixed, spent $200 and it was cool for two days. I was going to take it back in, but I’m not risking spending another $200 for nothing so I’m taking it elsewhere cause I’ve just not had good experiences at this particular store.
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July 2023 by Tana
I called to make an appointment for a front end alignment on Saturday. I was told to come in because it’s first come first serve. When I arrived when they opened I was told I would need an appointment. I won’t be coming back.
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June 2023 by Jennifer Gushee
I made an appointment and 3 hours later they have not even started working on my car. I Do Not recommend. I will never come back. Terrible customer service
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April 2023 by Jorge Trevino
They sold me synthetic oil change and big surprise 3000 miles later and me stranded in Mexico my oil pressure went down while in a trip and waiting was only the sending unit I notice also they sold me a fuel injector service and they didn’t either because the injector nozzle is under the intake plenum and wasn’t remove it and over $400 hundred dlls later this happen,Just the oil pump cost over $400 hundred dollars in Mexico plus labor and I promise never comeback to tires plus raytown ever I call them and they gave me a number to send this pictures and this happen on 03/27/23 and today 04/03/23 and 7 days later nothing not a call nothing they careless.
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April 2023 by Joell Moore
Was told my excellent tire with plenty of tread left couldn't be fixed as it was losing air. As a female I felt very intimidated in the atmosphere of this place. Next time I WILL go to my regular place that I always went to. I moved a few years ago and thought I could use this local Tire place. Lesson learned: drive where you know the customer service and atmosphere is trusted & appreciated. ?