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February 2024 by shaun blair
This has to be the worst bank in Kansas City. They are so slow, understaffed, and the layout of the bank doesn’t help or make sense because every time you need money they have to leave and go somewhere else to get the money. It’s ridiculous. I’m sick and tired of it. US Bank are you listening? Fix this or I’m going to another bank. Also they stole $20 from me one time, I know the bills were sticking together and that’s what caused the problem somehow. And I’m not going to email you with a reference number and do your job for you.
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December 2023 by Anower Hosen
Unprofessional behaviorAll the stuff should be removed
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September 2023 by Paul Jones
I have never experienced such an unprofessional bank branch manager at any location of US BANK!!! Customer service means nothing at this location. I would recommend another location if you have any banking to do.
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July 2023 by David Gerean
I went to with draw 500 $ from the ATM and all it gives is 20$ bills I don't want a stack of 20s I want 100$ bills so canceled the transaction and went somewhere else
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April 2023 by Denise Haymaker
I AM LIVID. I cannot believe that US Bank stole $100 from my checking account and won’t give it back! I received a check from my mother for $100 on Christmas. On December 28th, I went to US Bank to deposit it in the ATM. However, the ATM was not working. What a surprise. The ATM at this location is usually down. So, I hated to do it, but I went to the drive-thru and deposited my check for $100. I have proof that it was deposited. However, on January 18th, I received a debit for $100 and the memo stated “insurance”. I called US Bank, and I questioned about the debit and why it was debited. I don’t have “insurance” with US Bank. The Rep did not know why, because they saw a deposit slip stating I deposited the check. Well, I put a claim in and did not receive any information from US bank, the claim automatically closed, without any knowledge to me. That got me upset. So, I literally went to the US Bank and asked to speak with who was in charge, Isabelle. Well, she could not explain why they debited my account. I was told that teller 11 is the one who deposited my check. I spoke with teller 11 and she told me she did not remember. I put in another claim to why they debited my money. AGAIN, they closed the claim without giving me ANY information. So, I called to speak with the manager Isabelle, and she told me they gave me the money. THIS IS NOT TRUE. THIS IS NOT TRUE. How dare they tell me they gave me the $100 when I deposited it!!! Are they going to show proof, with the cameras or something, stating that they gave me $100 back??? THIS IS RIDICULOUS AND NEEDS TO BE RESOLVED ASAP.
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July 2022 by kc bulldog20
What kind of bank closes at 2 to 2:40 for lunch on a Friday
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December 2021 by Jim Defraties
After being in a car accident which was a total loss. I had paid off the loan with money out of another account due to US bank being unable to handle a total loss. It has been 3 months and I still have not received a check for my overpayment of over $2000. The original insurance check was sent to the wrong address provided by US bank. But when I returned to the bank with a replacement check in person it was overnighted but never shows received after over a month. But since I have the lien release the insurance company is stopping payment and sending me the check directly. I can't even get a call back from the branch to say sorry sir that your upset but here is how to resolve it. I will be talking to the branch manager when I take in the $2000 check as I decide if I will close out my accounts that don't have loans coming out of them.Absolutely and completely disappointed in the service provided. I have been there for over 15 years and it may be time to go.
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August 2021 by Abby Brown
The woman working the counter this morning was absolutely wonderful. A smile and clear knowledgeof her job. Keep up the good work.
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July 2021 by Aneyda G.
There is a drive through for comercial lines, but the teller doesn't want me to use it because I hold the line. She never seems happy, so I went inside and smelled horrible and the teller inside also mad because... I don't know she was just like not happy to see a customer. Horrible service from the tellers, they seem very upset every time they see a customer. US Bank don't have a drive through if we customers are not allowed to use it. I do go to this bank every day, so is hard for me to go inside because I am always in a hurry. Awful service from this location.
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May 2021 by Mallory Bryan
If you arrive and Mel is there to greet you, you may as well just turn back around cause she's not going to help. She lets you know how big of an inconvenience it is to her to ask her to do her job.
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April 2021 by Callie Hamilton
Atm is always broken,4/29Removed another star. Bank is only open till 4pm despite google saying 5:30pm. They state its for COVID 19, but that doesn't make any sense since they only have drive thru open. Called Arvest Bank across the street they are open till 6pm wow imagine that! They don't do cashier checks/money orders for nonmembers so I'm SOL.
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March 2021 by Alyssa Spader
The most run down bank in raytown. Atm never works its always broke down. Lines in the other lanes are 5 cars deep. Slow employees who honestly act like they dont want to be at work.
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March 2021 by Paul Rayford
They are short slow. Customer service is poor!!!!!!
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February 2021 by Jeffrey Cannon
I went through the drive-thru on 01/08/2021 to make a simple deposit. There was four cars total in the commercial lane and the tube lanes. I pulled into one of the tube lanes and sent my tube in. I waited about five minutes with no help, I pushed the call button and told the teller I wanted to make a deposit. Her reply was "Sir, you have to wait your turn there are people ahead of you." (In a very rude tone) At this time, there was only one other car besides mine. I figure she could have said "Sorry for the wait, I'll be right with you". I called back and told them to send my stuff back and went to another location. The second location was much busier, however they were friendly and displayed customer service skills. I called the bank manager the same day, and to this date have not received a call back. Overall the first location was bad customer service in addition to just being rude.
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January 2021 by Theresa Douglas
This place is okay I think it could be a lot better the service is horrible no in the bank service shorter hours
