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February 2024 by Devin Bell
Solid service
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February 2024 by Kenny Gaines
This is a completely incompetent store. They tell you one thing then sign you up for stuff you didn't ask for. They must work on commission. I asked for a basic no frills line for my business. They signed it up as the most expensive package and put insurance on it that I didn't ask for. Told me my bill would go up $15 a month. Well it went up alot more than that.Do yourself a favor and go to another store and avoid this on at all costs.
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February 2024 by Hailey Robinson
Wonderful experience and excellent customer service!
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December 2023 by JDM CHICK
AT&t is so rude I would never do business with them. I ordered internet and the technician never showed up to hook it up then when I called customer service they were rude to me. So I sent their internet stuff back to them in 3 days and they charged me. I went into this store and this guy was so rude I told his customers in there not to do business with them
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December 2023 by Anna T
I would just like to start off and say that I am super disappointed with my service with this location. Turns out they aren’t part of the corporate, and are basically their own internet/ phone provider. When I went to go to set up my home internet, the lady said it was $55 dollars. No annual fees/ or extras to have a line put in at my house. And btw it’s only 55 if you do automatic payments. I go to look at my gmail and AT&T account and now I’m being charged 160 dollars?? Called up to this location at least 10 different times, and all they could do was direct me to some dumb robot who can’t help me explain why I’m getting charge extra fees. The manager is always “on break”, they tell me to call back in 5 minutes, 10 minutes, and hour??? The staff are rude and talk to me like I don’t know what im talking about. Now I’m getting ignored when I call up there, no one answers. And they literally know my personal info including my social security number? This is my first time trying to get internet. And because I can’t get ahold of anyone, there is suppose to be some random person showing up to my house asking to install even though I’ve tried cancelling. Such a waste of everyone’s time honestly. I’m super dissatisfied and honestly astonished with how unprofessional these people are. 100% would not recommend.
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December 2023 by Dustin Fowler
Bradlee was awesome! He helped me with my daughter's phone and saved the day! Thank you Bradlee!!!
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November 2023 by Sindy Kimmis Farris
After the store clerk reset my iPhone 14 ProMax, I lost access to all data on my calendar and notes, my ringtone changed as well as my keyboard. After returning, they then sent me to a private company to fix the problem (after denying they did anything wrong) and he could not fix it, either. It has been a nightmare!
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November 2023 by Nate Cody
Have an appointment tomorrow. So far they have texted me 4 times to confirm appointment. We will see what happens. No sure who said it but. I've got high hope's!!
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October 2023 by JG McC
Revised: 9/30/23. Read forward. Today, Friday 8 at about 10:30 AM , I stopped at this Company because I'm a 55+ year customer. In the pass 2 years I purchase from this company a new telephone, a tablet at a cost of 2,000. $. Today I went there for some help to delete the history on the maps. It was 2 employees one state he didn't know how to do it, I told him if the company didn't allowed him to help a customer, he said he didn't know, I was persistent that I needed help, the other employee become angry at me and told me to leave and pointed at the door. I told him that he could not do that to a customer, he become more aggressive and repeatedly told me their is the door leave. I told him he will resent what he did to me for I will complain. As I was walking out. I will terminate this company as soon as possible after over 50 years of a loyal customer this employee needs to seek a Doctor profI may n add that I speak with ant accent believe that this employee is prejudice against people from different backgrounds. essional help for behavior control. THE PERSON NAMED PALTRY GERM, HAS POSTED A REVIEW STATING THAT I WAS THE RUDE PERSON, HOW THIS PERSON KNOW SENSE I WAS THE ONLY CUSTOMER THEIR. I WENT HOME CRYING. FOR YOU NEVER TELL A CUSTOMER ESPECIALLY 78 YEARS OLD LADY TO THEIR IS THE DOOR LEAVE 3 TIMES.
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September 2023 by Naomi Phillips
Everyone is so sweet and knowledgeable. I feel really cared for here. ? Brenden was able to get me some beats fit pros and a jbl speaker for just sales tax out the door. He's awesome.
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September 2023 by Paltry Germ
Amazing customer service. How ever the team didn’t know how to erase google map history that’s fine. The elderly customer that came in that same day with the same issue was really rude to the employees just because the two didn’t know how to do it. Not there fault how ever the elderly lady was very aggressive about it
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September 2023 by Lauren Weisbrodt
I wish I had something positive and nice to say but I don’t. I called and talked to different members from this store and was told many different stories on how to repair my phone or even upgrade. Finally went in to talk with someone. I was calm and collected, just trying to figure out how to fix my device and while talking with a trainee, a male employee stopped and instantly said I needed to calm down and lose my attitude which I was just asking the trainee why my phone would need to be sent away for 7 days to fix my screen and how I need my phone for work, kids, etc. This male employee instantly became rude with me telling me to calm down when I was talking in a calm manner and just asking a question. He was rude and hateful. The trainee was nice, but he was awful. This isn’t the first time I’ve experienced rude employees at this location. I’d rather drive to Springfield which is a bummer since I live 2 minutes away from this store.Won’t be back there again as along as I have AT&T.
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September 2023 by Alex Golovchenko
Worst network and service you can have for your money.I’m troubled for 9 months with their iphone and their network and no one in the office can help. All they can is just charge 50 a month :) and say you r overreacting:))All this will go like that next 2 years until the agreement done and I can leave att for good.Three years of barely working network , 50 a month.Worst thing ever happened to me with carriers/services.The most amazing thing : I’m not the one having these problems . Ppl just ok with every “20 minutes glitch “ on their phones ..
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September 2023 by della sampson
We went in to upgrade our phones and were extremely satisfied with service and knowledge provided by the manager.
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August 2023 by Krystal Bruce
Nice store and selection. We had a variety of questions, and requests. Unfortunately the sales representative was unable to help us other than giving us the 1-800 number to contact support.Spent the next day trying to get in touch with customer support with no luck.2 days later took care of what we could online ourselves and still needing a phone for one of our lines.
