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October 2023 by Tony R.
I bought a 2019 Ranger Lariat here and the process and aftercare has been excellent. Been recommending them to business associates and friends ever since.
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October 2023 by Stephanie H.
Absolutely horrible! Had my oil changed in my car yesterday. Had an 8am appt. My car didnt move until 1. I am so glad I wasnt waiting on it or relying on them for a time frame. They did not call me or update the app until I called them at 445. I had to call 7 times before I got an answer! Everytime, it would go to voicemail or I would get someone and it would go to voicemail when I was transferred. They also never rotated my tires but the paperwork states they did! I had a tire pop awhile back that I had replaced so I know what tire that was as it was a different brand. It was in the same spot. I also asked for an appraisal while they had it. I just now got it, over 36 hours later from them having my car!!! I paid 29k for this vehicle 1 1/2 years ago from them. I have to drive 50 miles a day to and from work so I put on more than the "normal" daily mileage average but they offered me "around 15". Not even a set amount either. They were very vague about it. I told them to go kick rocks because I paid 29k for it less than 2 years ago. I was not taking half! I know they have to resell the car but that is a bit extreme! They dont care about their customers, they dont care if you have a time frame you have to have your car back by, nor do they care what you think of them. I have never dealt with a company so self centered and ridiculous! I will ride my horse to work before I purchase another vehicle from this company. I will also take my oil changes somewhere else too. They ignore their customers, do not seem to care about money and will talk down to you like they are some kind of rich snob and you are a poor homeless man. Never again.
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May 2023 by Kyle P.
Scott was very accommodating. It wasn't a pain free experience but damn close. Scott and everyone else were very friendly. No pressure.
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March 2023 by Alyssa V.
We bought our Bronco with Robyn at Corwin Ford and we had a great experience! She was very knowledgeable about the car and took time to show us all the ins and outs of the Ford Bronco we purchased. Highly recommend this place!
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October 2022 by Daniel S.
The service department is a joke. The mechanism in my wife's door handle broke and I didn't have time at that moment to deal with it. We live walking distance from the dealership so we thought it would be a good idea to take the car there. It wasn't until almost the end of the business day the next day that we got a quote emailed. 160+ dollars for the diagnostics and 500 for parts and labor. I immediately called the service agent but kept getting voicemail. I finally decided to just go get the car because I was getting frustrated. When I got there, the service reps were just standing at their desks. I told him I'd been trying to call and his response was, "Well we've been right here". That definitely rubbed me the wrong way considering I had also left a voicemail.After paying them 160 dollars to tell me what I already knew, I had them get the car. It took 30 minutes to get the car. If they had just answered in the first place, we would have been on our way. So I got the part I needed, which they were trying to overcharge me for, elsewhere. They quoted me a 2 hour job which I did myself in less than 1. Don't go to these dealership service departments unless you are taking advantage of a recall. Find an honest mom and pop place. My recommendation is Budget Automotive and Radiator in Springfield. Always had great experiences with them and they are always willing to work with you. Definitely worth the drive to Springfield to deal with honest people.
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October 2022 by Phillip H.
We bought a gold certified used car from them. They guaranteed us that everything was inspected and in great condition. Less than 2 weeks after buying it the motor blew and had to replaced! We told them we didn't want it anymore and they told us that we could trade it in for a several thousand dollar loss on it or we had to take it home. We spent several Saturdays up there trying to work out a deal but it all ended with us out a lot of money! They just kept telling us that they were doing us a favor by supplying a rental car for the over 3 weeks it took to do the repairs. They charged us for a maintenance package that they had told us was included as well. We told them several times we didn't want the data dot coverage but they charged us for that too. Terrible company that we are still fighting with to make this right.
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October 2022 by Cindy H.
My parents who are in their 8Os purchased a 2022 Ford Escape from them on 10-10-22. They were told the SEL they were purchasing had more power and quicker acceleration than their current SE they owned. For that reason alone they put $500 down payment on 10-8-22 to hold it until purchase. When they arrived to purchase the SEL they discovered that it DID NOT have more power or quicker acceleration than their SE. If they backed out of the purchase they would have lost the $500 hold deposit, even though it was dealer whom had lied. It's sad when dealerships take advantage of people but taking advantage of the elderly is ABUSE.
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September 2022 by Caleb B.
I feel it's important to share my experience with the service department at Corwin Ford Republic.My primary vehicle is a 2022 F350. There were a few recalls/TSBs that I needed to address, so in early July, I called up Corwin to schedule service. Surprisingly, the delay was approximately 3 months, so I took the first available appointment (end of September). Although there were 3 separate items, they estimated it could be completed in one day.My primary frustration is that once you drop off your vehicle at Corwin Ford Republic, they are a black hole as far as communication. You can leave your service advisor as many voicemails as you want, but they will never call back, even after multiple days. Several times, I asked the operator if they could go and ask the service advisor to take my call, but they cannot.Late afternoon on the day I dropped it off, I called many times and left many voicemails between 3PM and 5:30PM, but they never returned a call. At 5:30PM, I arranged transportation to the dealership, and was surprised to find my service advisor (Kris) hanging out and chatting with others. I asked for my vehicle and he said only 20% had been completed. He could specify which 20% was completed... Kris did offer to allow me to take my vehicle and then reschedule for 2023. I declined. He said that it would be done the next day and that they were just overbooked that day.The next day, I started calling in the afternoon. Eventually I reached a different service advisor who said my truck was ready. I was upset that Kris hadn't called, but thankful that it was finally complete. While on my way to the dealership, that same service advisor called me to let me know it wasn't actually done, but that my assigned service advisor would call as soon as it's complete "first thing in the morning"On the third day, I started calling again in the late afternoon. After an hour of calls, I finally reached a different service advisor who said that Kris wasn't there, but that my vehicle was ready. I finally picked it up nearly end of the day 2 full days after the initial promised date.There are ~3 service advisors on duty, for somewhere around 10 vehicles that are being worked on at any one time. That's just 3 active customers per service advisor. It's unacceptable that they do not have the time to even return a single call to the customer. I'm OK with delays from the service department, but I cannot tolerate a complete lack of communication. I strongly recommend considering a differerent dealership when scheduling warranty work for your Ford.+1 star because I still like Ford as a brand
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September 2022 by Krystin H.
I had an appointment for warranty work and explained that this was my only vehicle that will hold all of my kid's car seats so I had to have it back the same day. They stated they understood and that they would diagnose the issue and then I could bring it back another day for repair. I dropped it off as scheduled at 7:30am and when I returned to pick it up at 5pm it HAD NOT MOVED! They had not even touched it! This dealership used to be absolutely amazing. Since being purchased by Corwin I have nothing positive to say. If you have the option to go elsewhere I definitely would. Absolutely awful to deal with!
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September 2022 by Mr. B.
I pulled into the nearly empty service bay, and everyone left. One guy at the end was chatting with a woman about nothing to do with cars, and never looked at me. I know they knew I was there, because one of them walked away as I approached the service desk. I bought the vehicle from the when they were in Springfield. Today was the last they will see of it.
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December 2021 by Brian Clyde
5 Star Dealership. I live in the United Arab Emirates (Dubai) and am returning to the USA. I was able to purchase exactly what I was looking for with a couple emails and 2 Phone calls. JW my salesperson was outstanding. He delivered my vehicle and all my documents to the Springfield Airport so when I flew in my car was there in parking waiting for me. I never met anyone personally from the dealership however based on my experience their a fantastic group of professionals. Thank you Republic Ford
