Lush Cosmetics St. Louis is a store offering fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. The location is consistently described as very nice, clean, organized, and well-stocked. Reviews overwhelmingly highlight the exceptional staff, who are repeatedly called incredibly kind, helpful, wonderful, patient, and knowledgeable. They take the time to help customers find perfect products and scents, share extensive information, and provide demonstrations with the utmost patience. Multiple reviewers specifically mention a staff member who is noted for being great, very sweet, friendly, and super cool, going above and beyond to ensure a positive experience. This individual, along with the whole team, makes customers feel comfortable and welcomed, even when they are excited or overwhelmed. The staff's genuine kindness is frequently cited as making a bad day better and is the reason customers will definitely return and recommend this location over others. The team's fantastic and helpful nature creates a wish for a store closer to home and transforms a simple shopping trip into a joyful experience.
Jake made my pick up experience amazing! He was sweet and helpful, I told him I was shopping for my best friend birthday & he added a “Happy Birthday” tag for a special touch. Thanks Jake 🥰
November 2025
I had excellent customer service today. really above and beyond
October 2025
Love just walking by this place. All the aromas are so good they pull you in!
