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May 2023 by Paris Williams
I cant even begin to express how grateful and beyond satisfied I am with the service I received. I had the worst possible experience with my insurance after getting into a no fault accident. To make matters worse enterprise made it extremely difficult to get a car rental and the staff was rude but the staff at Caliber saved the day!!! They not only agreed to help me, but they understood I could not attain a rental, and promised to fix my car in one day while I waited. I was so overwhelmed by their graciousness and generosity and was amazed that they could be so wonderful!! I brought my car in and as promised they fixed it while I waited. These are fabulous people. I would definitely recommend as they were helpful, compassionate, knowledgeable and kept their word!!! Thank you so much to the Caliber Team!!!!Services: Painting
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January 2023 by John Petersen
I appreciate all the staff Mike Brandon everybody in the shop detailer working so extra hard putting in a lot of overtime in our vehicle getting it back to us family of 6 dealing with the UPS in the shipment and parts and everything. my father having his health really bad and they're saying it's probably one of his last birthdays ever we're now able to get into our car and go up to Northern Illinois make sure they can see grandpa and my dad If its the last year of his life so it means the world to us!
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December 2022 by Randy M
I dropped off my car and was told I was next on list for a loaner car for the next day I called the next day and was told it was being cleaned and they would call me. they never called me back Monday I called them back they said my car would be done today. I called to see when I could get my car and they told me they got the wrong radiator it would be the next day and still no loaner car they lied to me about having a loaner car. then when i got my car back the air cond. did not work we took it back and they said it was never recharged. This is in the winter time and I think they thought that I would not have checked the a/c they were not very truthful to me about anything at all I would not take any car to them again. 2016 ***** IMPALLA OWNER.
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November 2022 by Katrina Dearing
Polite, friendly, professional customer service. I look forward to working with them in the future.
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August 2022 by Jess Freakin' Ortega
Absolutely wonderful service. I was beyond terrified, as this is literally the second vehicle damage I've ever gotten my whole life, and was hit by a deer in my drive, so had no idea where to even start with this. They went above and beyond to make sure I knew not only options, but the steps I needed to go in order to get things done the correct way, as I literally had no clue where to begin. I can't wait to see my baby fixed! Here's the "before" photos of my 2020 Jeep! I cant believe how easy they made this, as well as having to deal with and calming down a hysterical woman! These guys went above and beyond, and I'm sure they'll do the same with my Jeep!
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May 2022 by Bryon Sorbello
They've had my car for over a month and just finally sent the supplement in like what?!
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May 2022 by Jeramiah Meade
Amazing service! Traveling through, called about my bumper.They told me to come, fixed it immediately and didn't even want to charge me. Super friendly staff. Highly recommend!
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March 2022 by Drew Littich
The manager of the place felt like a down to earth guy. My door wasn't able to open after a collision, and they helped me out, no complaints.
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December 2021 by Angee Galloway
The car in question was dropped off on Oct. 22. After being told week after week the parts were in and they would start repairs the following Monday we would call for updates and would be told they were still waiting on parts. We were given four different deadlines as to when the car would be done. It took two phone calls from my insurance company to Al West before a final estimate was given to the them 28 days later only to have the car totaled. I have never dealt with a more dishonest company ever. Blaze would flat out lie to us when we called for information. I would never recommend this company to anyone. I'm understanding of circumstances that come up beyond their control however I was never told of any. What I cannot abide by is being repeatedly lied to like we were over and over again. As for their work they never did any but 4 weeks for a completed estimate is not a timely manner in my opinion.Service: Body & Trim
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December 2021 by Sami Bailey
They have had my son's vehicle since end of October and continue to make excuses as to why it's not ready. Biggest kicker, my son has to drive back from Texas to pick it up!! He was told 2 weeks in the beginning. Now the holidays are here and they still can't give him a pick up date!! If can't be ready first of next week, he won't be able to get time off work until after the 1st of the year to drive to Missouri to pick it up! They hit a deer! Common issue for the area. The insurance didn't total the vehicle! But yet, repairs have taken over 7 weeks!! Really questioning both of them right now!! Ridiculous!!Service: Body & Trim
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October 2021 by David Mickem
Several teenage drivers in our home and we visit Al West Collision Center pretty regularly. They've always done great work and keep us updated and informed during the process.
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September 2021 by Cory Killgore
This is a great body shop and detail shop. They have worked on multiple vehicles of mine and just finished doing a warenty claim job on my Grand Cherokee. There isn't any other place I would take my vehicles in the area. There customer service is beyond great aswel.
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July 2021 by Debbie Bicket
Spoke with Blaze and he was amazing to work with! He was friendly and helpful. He went above and beyond by cleaning our car inside and out! It looked great! Thanks for your wonderful service!Services: Painting
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June 2021 by Garry James
Top notch service with a great attention to detail! Fair prices, friendly staff - highly recommend!!
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June 2021 by Chelle Lee
These folks go above and beyond what I would ask for in a local repair shop. They are knowledgeable, professional, and timely; they don’t give you the run-a-round or leave you scratching your head. I have been so very impressed with their service. Thank you Blaze and Julie for putting your customers first!Having an accident is traumatic enough; you and your team helped to ease a bad situation and I cannot thank you enough for that. You will remain my first choice for collision repair!
