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September 2023 by Arlynn J
I've been an Al West Nissan customer since 2017, and they've never let me down. The folks there, whether it's in sales or service, are always so friendly and helpful. What I love most is that they're a true local, family-owned dealership, the last of its kind in Rolla.Whenever I need a new car or service, they're my first choice because I believe in supporting businesses that are deeply rooted in the community. Al West Nissan isn't just a dealership; it's a part of our town's identity.Their dedication to staying independent in a world of corporate takeovers is refreshing. It means a more personal touch when you visit, and it helps keep Rolla unique. If you want great service and want to back a local gem, go to Al West Nissan. They're the real deal.
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September 2023 by Wanda Ward
Karen and Cassidy were wonderful. Karen felt like a friend. She is good at her job very professionally. Ryan is a very good manager. Thanks for your service.
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September 2023 by Patty T.
I told them my car has a "Mass Air Flow Sensor" error even though it's been replaced twice this year. They looked at it 7/18 and told me I'd have to drop it off, and charged me $185 to diagnose my car with the MAF sensor error. 10 days after I dropped it off, they called to say they think it's the MAF Sensor, and I said, "I know." A week later they called for permission to change it. When I called to check on it, their phone lines still weren't working right, yet I was transferred to their broken phone line 5 times in 20 minutes.They removed 2 screws that were installed a month ago, plugged the new sensor in and tightened it back up for $900. They charged $319 for the part.
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August 2023 by Anthony Calbillo
I needed a new vehicle, I do think it was on the high end of my budget, but the truck was in excellent condition for it's age, and with minimal rust. I enjoy my new/old truck.
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August 2023 by Eric
Best dealer in Rolla. Great sales and service team. Kevin is my sales consultant, honest and thorough, but he makes the process feel easy. I've bought and sold here and been satisfied with everything.
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July 2023 by Dia N
Sincerely once of the best auto shops I've been able to completely rely on. I live out of town and have to travel further for Al West, but I'll always pick them over anyone else in the area. Thank you!
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June 2023 by xxIceWolfxx hi
I want to give a shout out to salesman Daniel and to the financial manager Tom. They helped me get the truck i wanted and in the price range i was looking for. If anyone is looking for a vehicle I highly recommend Al West!! You wont regret it!!
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June 2023 by Gina Collinge
They do a wonderful job and keep in touch with you throughout the whole process. They also come and get your car and bring it back. Which I really appreciate.Thanks Al West Nissan
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June 2023 by Patty Neal
Best experience ever!! Kevin was patient, kind and understanding. He helped us find the perfect vehicle for me. This was by far the easiest purchase I've ever made. Their team from sales to finance made everything fast and efficient. Would highly recommend them to everyone. Thank you Kevin for everything!!!
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June 2023 by Josh Gilbert
I recently traded my jeep in for a 2023 Nissan rogue. I couldn't have asked for better service! Thomas Carder worked to find me the best deal I could find. I live out of state and he made the process easy and stress free! Brandon hurst drove the rogue all the way to Illinois and delivered it right to me with a full tank of gas and the windshield freshly cleaned from the trip. Thanks again!
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June 2023 by Mike Longo
Karen Polanowski is an excellent salesperson. She sold me my 2019 Murano and was elated that she was back in sales again. She's honest, very personable, and very easy to work with. She helped find an Altima as close to what I wanted as possible and always kept me updated. Then she delivered the car to our house (as my wife is not mobile) and all necessary paperwork. She is a vital asset to the Al West team.
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May 2023 by Cole Nichols
I went here little over a year ago for a oil change, air filter replacement, and some new windshield wipers. The technician working on my car took way longer than normal, I was the only person there getting a car serviced at that time.After about an hour 1/2 - two hours, the cashier came up to me saying my brakes were getting bad and needed a complete replacement, and quoted me well over $1,000 just to do it that same day. I declined getting my brakes changed since I had plans later that night and didn't want to be there for another two hours.After everything was said and done, all services performed cost well over $350. I was happy with paying the price since I knew I needed a lot done with the car and was ready to get out of there.I took my car to 3 different small mom and pop car garages to make sure my brakes are indeed in need of replacement. All 3 places said my brakes are in great condition and don't need replaced for a couple more years. I'm a person that likes integrity and truthfulness. I was lied to make me think my car brakes could go out at anytime, when in reality, I was perfectly fine. It makes me think that the representative only cared about the sale and not customer safety.I should've posted this review sooner, but I simply forgot about it, that was my mistake. I will not be returning Al West for any servicing or car purchasing needs.
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May 2023 by Hannah M. Decher
They were so friendly and helpful with the purchase for my first new car. Brandon, my salesperson, was able to answer all my questions and make this as stress free for me. Best car buying experience I have ever had!
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May 2023 by Monica Davis
I had an amazing experience with my interaction with the friendly staff at Al West Nissan in a Rolla, Missouri. As a community member, I wanted to utilize our local car dealerships. Ryan, Jason, and Tom treated me with respect and answered all of my questions. As a female, I felt my opinions and concerns mattered and I never felt dismissed. This was a breath of fresh air. I highly recommend buying from Al West!
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April 2023 by Keli Mulkey
Great service, love my new truck, easy to work with. Service dept always does a great job with all our other Nissans. 3rd one we have bought at Al West Nissan.
