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October 2023 by Lisa S.
Quick service for flu and COVID booster. New prescription dropped off and filled within ten minutes.
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January 2022 by Gigi H.
It's a pretty undisputed understanding that when someone texts you "your items are ready" they actually mean it. So excuse me, CVS, for failing to realize that your poorly managed Rolla branch is the exception. I waited for upwards of half an hour at the drive-thru only to find out they'd "misplaced" my prescription. I responded immediately "You mean you lost it?" I immediately regretted responded in this manner as I received a long corporate spiel about how they're instructed to use "misplaced" versus "lost." Regardless, I suggested they might implement some form of pill organization-- alphabetically perhaps? After muttering a few more apologies under his breath, my less than pleasant pharmacist remade my prescription, solving a problem that could've been so easily avoided in the first place. Ten minutes later and I'm being charged $125 for a single prescription. After calmly explaining that it is not what I pay for my prescription, I was met with "Let me see if I can fix that." Yes, let's do see CVS. It seems you have a lot more to fix than just the bill for my crazy pills! As if this wasn't outrageous enough, my father informed me upon my arrival home that he'd had a terrible experience with CVS as well. At a COVID vaccine APPOINTMENT, emphasis on appointment. To everyone else, an appointment is a prearranged time and location to carry out a task with the highest efficiency for all parties. Excuse me once again, CVS, for failing to realize your Rolla branch is the exception. My father was forced to drive around town while his vaccine thawed, something that should have been done ahead of time. Needless to say, I'm not happy. It's a good thing your soft spoken pharmacist got me my crazy pills after all or it could be a lot worse!
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December 2020 by Marie S.
When we started using CVS, we were very satisfied. However, since they have started giving Covid-19 tests, I have literally waited for 45 minutes at the drive up, and finally left without getting waited on. This has happened more than once! If you go inside, you have to stand and wait with people who potentially have Covid-19, waiting to be tested. The pharmacy is understaffed and needs better organization! I even received a text saying I had a prescription ready, and after waiting in the drive up forever, they didn't have a prescription! We are moving to another pharmacy!
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October 2020 by Glenna G.
What are you thinking CVS. My husband just waited an extremely long time at the drive thru trying to pick up his RX. When he finally found out why so many cars and so long a wait it was because they were doing Covid tests at the drive thru----------AND WAITING FOR EACH RESULT BEFORE HELPING THE NEXT PERSON---------- What???????No separate area for that. They couldn't move aside.??????
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September 2020 by Amy W.
Pharmacy is a o slow!! Waited 15 mins on the phone to refill prescription then proceed to wait 30 mins in drive through just to get helped.
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August 2020 by Suzie W.
Extremely disappointing. I was visiting from out of state and went to my local Physician. He filled a maintenance medication that was only in stock at CVS. My .1st visit was July 24. They refused to fill the medication because I couldn't provide bin number, etc etc. I call my pharmacy in Louisiana. One of the pharmacists was a previous employee of CVS. She told me how this info could be found by a CVS Pharmacist. They didn't want to go the extra mile. My insurance expired at midnight July 24. . August 7. My new insurance is active. I go to Walgreens and pick up numerous medications. 10 minutes tops. I drive directly to CVS. I'm passed off to several techs. Finally get the Pharmacist. He can not fill my medication even though Walgreens found the info in 10 minutes or less. He said he would call Walgreens and for me to return in 30 minutes. I look around. I'm the only customer on the lot. I'm writing this while sitting outside in the heat. My 30 minutes are up and I'm driving back through the drive up.