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November 2023 by Rhonda Jurgens
Great customer service! Nate Boxx, our salesman, is knowledgeable, friendly, low key and very helpful. The dealership is clean and attractive. All of the staff are helpful and easy to deal with.
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November 2023 by Lizi Dillon
Jason Hodges was my salesman and he couldn't have made the process any easier. All the staff were friendly but Jason stood out the most with walking me through the buying process to taking time to go over all the specs on my new vehicle before I drove off the lot.
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October 2023 by Jack Beaird
Bought a 2015 Honda Civic Si from here a few months ago, forgot to write a review sooner. Pretty poor experience in general, and the only reason it's not 1/5 stars is because I was ultimately pretty happy with the price. But overall bad customer service with the salesman, poor business practices, and several minor issues with the car. One of which being that I was told this car was stock (when it wasn't) before I got there after a 2 hour drive. They also didn't inform me of the fact that they didn't have the title for the car until I was in the middle of signing paperwork to buy it, and I had to call twice to actually get the title when they received its replacement (which took so long that the temp tags I got were days from expiring). Additionally, while I was in the process of looking at the car, I was told there were two fobs, and only after I bought it did they realize there was only one. They did pay for a new one, so props to their finance department, but I had to work it through a local dealership which was just more hassle. On top of this, they somehow missed some trash and 10 rounds of live .30-06 ammo in the backseat when "cleaning" it. It was a good price for the car but the hassle just about evened it out. The finance department was incredibly helpful and deserves a raise, but I certainly won't be going back.
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October 2023 by Jennie Heidbreder
Satisfactory for the work they did. However, we had asked beforehand if they worked on Saturn transmissions & they said, "Sure", & they made an appointment. We waited the 9 or 10 days, took it in. That same day, I got a call regarding what was repaired & that they don't work on Saturn transmissions. I am thankful they found another problem, but now we still have a transmission issue. Springfield, possibly Jefferson City or St. Louis. Frustrating
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October 2023 by Erica Bargerstock
I came in the end of June for a collision estimate. Was told I would be called in a few days to get scheduled. No call. Followed up, by calling them to and was told my parts were ordered and I would get a call. No call, a few weeks later I call to check and now being told my parts are on back order. So, I wait a few weeks and nothing. Go on vacation for 10 days and nothing. So, I call and ask for management. I get the shop manager who proceeds to say, "oh, did Steve do your estimate?" I answered yes I believe so. Then he proceeds to tell me that he walked out quite awhile back and he had no idea that I wasn't contacted and he didn't know. So, he went to check for me and came back and said, yeah we have had your bumper in for quite awhile now. So, proceeds to help schefule me to find out I will need to wait again to get in.So, I schedule, and I wait. I drop my car off and I ask the time frame my car would be completed. I would need to make arrangements to get a rental if it was going to take awhile. He assured me 5 days. Well, you guessed it, no call on day five (Friday). Follow up on Monday to be told it would be Friday before my vehicle was ready. The girl at the desk had no answers and just blew it off as maybe there was unexpected damages. (I was rear-ended sitting in neutral going threw the rinse cycle at the car wash) I don't think so I said, can you find out.She has the shop manager get on the phone who politely just tells me my dent is fixed and my car was ready for paint. No explanation. After I stressed my grievance about this entire process he tells me that he will get my vehicle in the booth next and would call before the end of the week. A courtesy call on Friday would of aloud me to make the necessary arrangements for transportation. Again, no customer service to speak of. I did get an a call on Wednesday and I was very satisfied with the work completed.My suggestion, customer service training! The work looked great, and I am satisfied with the work. My complaint is with the lack of communication and customer service. Start to finish, June 26th was the accident. Insurance mailed a check and I received it on July 3. My car was serviced on Sept 18 and got back on the 27th. Let's just say I got great work, but will not refer based based of the poorest customer service and time management.I'm sorry I had to give this survey. I much would of rather raved on how my car looked.
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September 2023 by Jim Storer
I pulled in to the service center a little after noon. The attendant said all of his technicians were on their lunch. But if I could wait he would try to help. When lunch ended the technicians came back and he got me in found the problem fixed it and had me on my way in less than three hours. I was very pleased. Thanks very much. Lord bless you all
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September 2023 by Kevin Leonard
I have been doing business with this dealer location for close to fifty years. It has always been good but it is very good now. I have been looking for a new truck for about a year. Everyone from the GM down to the sales dept. helped me find exactly what i wanted. Great painless deal. Kudos to Mark Wood (GM) and entire staff for all your help and a nice 23 Chevrolet Colorado.
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September 2023 by Terrell Patterson
Being in an accident is never a good thing but the guys at the Ed Morse collision center in Rolla made this an awesome experience.Steve, Chris and Danny did an excellent job of listening to my concerns and keeping me in the loop. I felt like these guys really care about their customers.The end result is my car is perfect, can't tell it was ever in an accident.I would highly recommend Ed Morse collision center in Rolla to anyone.Thanks guys for turning an unpleasant situation into a very positive experience!!!
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August 2023 by Michelle Pearson
Smooth, easy process thanks to Nate, Charlie and Andy. Flew in from Florida to make my purchase, because all I could find here were grey or white trucks. Definitely recommend.
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August 2023 by Wade McDougal
Adam, our salesman, was excellent throughout this purchase process. He was very attentive to our wants and wishes. He stayed in contact with us prior to our arrival to make sure all of our needs were covered. After the sale, he gave us a masterclass in the features of our new truck. I would not hesitate to recommend Adam and your dealership to any of my friends and family.
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August 2023 by James Pilz
Worked with them many times, had mostly good experiences with them whenever I had car issues. Had a reoccurring issue with my transmission that they said they would cover and I even paid for them to diagnose it. Then unfortunately my car was in an accident so it pushed everything off. After my car was fixed I had to get it looked at again then they said they wouldn't cover it anymore. It was weird and confusing. Just annoyed I had to pay for them to look at it multiple times and they ultimately said no at the end of the day.
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July 2023 by M.D Moore
Ed Berkholz was the friendliest sales person we have ever met. He took the time to explain everything to Dad. He was patient and answered questions Dad didn't know how to ask.Dennis was very helpful with the financial part. He guided us through and explained things to us in plain language.
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June 2023 by Scott
Charlie, Jason, and Mark were wonderful to work with throughout my 11 month journey to get my new Corvette. They kept me informed along the way and helped me understand the many steps involved with the Corvette procurement/build and delivery process. I couldn't be happier with the car and the service they provided! Thanks guys!
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May 2023 by Tana P.
Had a few hiccups of a car problem that we had to keep bringing in the car for, but they worked with us in discounting where they can… and did their best in servicing… my runs the smoothest it has since I purchased it. (It was a used car and previous owner did a lot to it that caused malfunctions) Grateful for their patience and diligence in getting it road ready!
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May 2023 by Valerie Tilley
Great experience. Went to another dealership with my other kid the next day closer to where she lives and was horrified at their salepersons tactics. NATE was so great with my son and his truck purchase
