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December 2023 by Joshua Smith
Don't have to wait 2 weeks if I break a tool I just walk in and boom new tool in hand no Hassel and the staff goes above and beyond. And they know me by name!
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September 2023 by Rick kaffer
Always like going to this store good prices good selection of tools staff is always helpful
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August 2023 by L
Most employees at this store are very helpful and there’s always a decent amount of staff here to actually ask for help finding something. Prices are great. One of my favorite places in town.
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August 2023 by THOMAS JOHNSON
The nicest Harbor Freight I have ever seen and I have been to several in NW Ar; Ok; Tx. This store is the largest I have seen. Great management is evident as soon as you walk in. Employees are helpful and kind. For men; it's the McDonald's playground of tool & accesory stores. Not to leave the handy ladies out; you will love it too. Their stock includes useful household items as well. One of the best organized and cleanest stores I have seen.Located in Rolla and conveniently located.
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July 2023 by Dilbert Freedman
I bought a cheap pipe wrench here, it did the job.
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July 2023 by Josh jones
I love this store can't say enough good things about them great prices fantastic selection and a friendly helpful staff
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July 2023 by Bryan Callahan
Went in for an inverter and the bank had a hold on the card we were using so they put our name on it to save as we were coming back the next day. But then they sold it out from under us.
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June 2023 by Rob Lung
Great prices good selection of merchandise depends on what or how often you use the tools anyway I love the place
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April 2023 by Chris Burch
I'm a fan of this place, although there are some things to definitely buy, and some things to definitely not buy. If you don't know, you will if you shop here on the regular
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April 2023 by Grant Harrington
I was very unhappy about my purchase and horrible experience trying to cancel my order before it shipped from SOUTH CAROLINA to my home in Salem, Missouri. However, you will notice I've given them FIVE stars, that is because of Harbor Freight's employees! I wish I could remember names to give the VERY knowledgeable customer service agent who took my call today. She resolved my problem and saved me waiting time of about 3 DAYS!! She saw I tried to cancel my order before it shipped but unfortunately the shipping department in South Carolina was a little too efficient and got my order shipped out right away, then they found the cancellation email. Well I got the auger in record time thanks to the speedy delivery service of FedEx! Anyway instead of shipping it back, my angel at customer service suggested I take the auger to my local Harbor Freight store in Rolla, Missouri. That way it will show returned the same as if it made it's long trek back to South Carolina, easily saving me at least 3 days, possibly up to 5 days before it could be credited to my bank. So I drove it over to the Rolla store and how friendly they are there! The supervisor even came out to greet me and assist with refunding my money, smiling and in great spirits, she and the cashier quickly went through the process. I wasn't there but maybe five VERY enjoyable minutes! It was that quick! And they took care of everything!! THAT is why Harbor Freight's rating went from a one to a FIVE!! OUTSTANDING CUSTOMER SERVICE!!! I WAS done ever shopping at Harbor Freight online or in the store, but after 3 unbelievably friendly, knowledgeable and efficient employees I encountered today, I WILL be giving Harbor Freight the benefits of the doubt for the problem I had and I will be shopping there again knowing that if I encounter another problem I can rely on their employees to resolve it!! Thank you again ladies, it was a real pleasure!
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March 2023 by Sharon Dering
Friendly staff. Easy to find items. Employees on floor asking if you need assistance. Give you recommendations on which item would be best for the project you need to do.
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February 2023 by Ashley
Everyone is always super friendly and helpful in here. My late husband loved working here as well. I've also never had any issues with the tools... Except ones I broke myself accidentally ?.
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January 2023 by William Polly
All the tools a man could ask for, what more can you ask
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December 2022 by Marty Sites
Very nice store but prices little off and 2 different price on items on shelf and wanted 30 dollar's to become a member but people in front of me refused and still got cheaper price where I wasn't allowed to
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December 2022 by Scott Darhower
Store continuously says it has items in stock however often doesn't. Store "Our website isn't always accurate." As in not in my last three trips there...gas is so cheap nowadays
