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February 2024 by Flo Y.
This store is a joke .they can't mix paint right the color was wrong and when we took it back there were not nice about fixing it and they didn't fix the color.4 people standing a round at the check out counter and we have to check out our selfs because they didn't have a casher to check us out .but when there is a problem they arnt helpful will not go back here again what a wast of a good store ,
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July 2023 by Diana Wyble
July 7, 2023
Today I want to let the store know the lady in the garden department today was so kind and helpful. She helped my husband left the birdbath and put it in the car. Awesome employee!
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April 2023 by David M.
I placed a curbside pickup order and gave them plenty of time to assemble it, I notified them I was on my way and checked in when I arrived, but I had to sit in the pickup area for over an hour waiting for the order to come out and be loaded in my car. Not even the several phone calls I made to the store from their own parking lot made any difference. And all this time their employees were wandering back and forth, seemingly with nothing to do! Take my advise: avoid this place like the Black Death!
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March 2023 by Rix 29
The automated "assistant" that screens calls is perhaps the most frustrating of an irritating species. It wants excruciating details about what the caller wants. The questions just keep coming until, just before hanging up in frustration, callers are offered the chance to talk to an "associate."
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January 2023 by Tammy Walker
No customer service at the local
level. The flooring installer they contracted to install my flooring on October 6 2022 is incompetent and to date has not finished the job. I have spoke with Lowe’s locally and have unfortunately received zero help or zero understanding. They are only there to “sell”. They do not return calls, they are not professional and in my opinion no one knows what’s going on. I have contacted the home office and the customer service department as I was told nothing can be done on the local level. I have filed a dispute for the labor and material that has been ruined during their poor installation. It has been a nightmare. I will NEVER use LOWES again. I don’t recommend them for anything
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November 2022 by Dalton Giesler
Long story short, I’ve been to lowes 4 times this weekend buying a refrigerator that didn’t work. And then exchanging it for one to find out when I got home had bad damage. I called and the manager Melissa had me send her pictures and she told me to bring it back asap it was unacceptable. The sales associate Dustin Major met me at the door and unloaded the bad one. He checked all the refrigerators In stock and found an amazing deal for us. The customer service I received this weekend has been absolutely amazing. Melissa and Dustin were super helpful and I can’t thank them enough.
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January 2021 by Dan B.
Dirty store, employees who don't know the area they are assigned to work, or straight rude. Take your pick.
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March 2020 by Emily F.
Horrible customer service . There was only one cashier upfront while 10 or more people waited in line . Nothing was done until I approached the return counter where 3 staff were not helping customers .
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January 2018 by Kelly A.
Employees are terrible at their job. No one actually knows anything about the area they work in. The managers don't know much either. I placed an order for flooring over a month ago. The guy came out and measured and I never heard from them again. I called and was told there was something wrong with the measurements and they would call me back. 2 months.... still waiting. Needless to say I'm going elsewhere.
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August 2015 by John E.
While completing my duties as a primary executor for my mother, I often found need to make some interior/exterior repairs/fixes in her home. Usually, the needs arose at inconvenient times or were just a bit obtuse, but this Lowe's was available and the friendly staff ready to help as needed. I was especially impressed at how well they valued us Veterans, and received a discount even though I didn't have my DD214 on hand. What was interesting to me is this fine store was constructed on the very same location where I & my buddies had attended numerous movies--it had been a drive-in theater some 40 years ago, when my family resided here during my (Rolla) high school years. Of course, I don't hold Lowe's responsible for that; economics had dictated razing that teen spot, and now a much greater population can enjoy the scenery & savings!
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December 2013 by Chris H.
Decent Lowes. When it comes to hardware and home improvement I prefer Menards for the bigger selection. This Lowes is well stocked and the staff is very nice.
