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April 2024 by S C
Just expensive in general
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April 2024 by susan drought
Lovely store but they need more help
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March 2024 by JoJo B
Store is fine, but the rewards program is barely worth your time and prices continue to climb. Not the stores fault itself, but a company wide/industry issue. If there was another option in Rolla id try but this is the only place that carries certain brands.
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March 2024 by Ayla Estep
They don't let u hold the animals, I want to know if the animal is a fit for me before I adopt it
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March 2024 by Liz Barrera
Just a great store...
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February 2024 by Scott Barlow
I would think that the owners would get with the managers and discuss When we should open up on the holiday or if we should, if we should open up a little later or sooner and get off earlier. But no.We May be open maybe not we might open up at 10:11 or 12 I don’t know just inconvenienced yourself and call and talk to a Computer
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February 2024 by Lucinda Kerkhoff
I feel so sorry for the staff there, they are always short handed, Staff does the best they can ?
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February 2024 by C K
I wish I could give 0 or negative stars. Complete trash, they use bait and switch tactics to sell things. I went into buy a terrarium. The one on display has lights and a natural looking large stick for my snake to crawl on. Once I purchase the tank spending $799+ (with the bedding aswell) Debbie who I assume is some sort of manager notified me the stick is not included. She failed to tell me this until I had already driven the stand for the tank home (35 miles) and came back for the tank itself. If the tank has a "solid as a set" sticker on it then it's all inclusive. The things in the tank are included aswell. When I try to tell her this she argues the fact and I respond with "according to your logic then the lights and lids are sold separately then because they were inside the tank also". Completely trash practices and they need to take a look at some of there employees.
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February 2024 by Debra Jett
Great service!
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February 2024 by Michelle Mitchell
Our kids like to go to see the animals, it's our mini zoo.
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November 2023 by Dragonemperor15
This location is gorgeous! The store is very clean, easy to find what you're looking for, really well stocked and the employees are incredible!
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November 2023 by Bethany Poucher
App doesn't work for the curbside pickup frequently. Otherwise ok pet supply store.
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October 2023 by Morgan Phelps
Today I am disappointed in your grooming department. Our goldendoodle was specifically supposed to be given a teddy bear face which was not done. Your groomer stated he was matted which was a comment to cover her error.If there was concern related to her ability to provide our pet with the requested hair cut because of "XYZ," that should have been communicated to us immediately! If I am paying you a $100 to provide a service, your grooming salon needs to work on its communication skills to ensure you can provide high quality customer service."What is the Look Great Guarantee?This is our promise to you that you'll love how your pet looks after a visit to our salon, or we'll do whatever it takes to make it right."Please educate your staff to prevent further mistakes so you can achieve your "look great guarantee."
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October 2023 by Morgan P.
Today I am disappointed in your grooming department. Our goldendoodle was specifically supposed to be given a teddy bear face which was not done. Your groomer stated he was matted which was a comment to cover her error. If there was concern related to her ability to provide our pet with the requested hair cut because of "XYZ," that should have been communicated to us immediately! If I am paying you a $100 to provide a service, your grooming salon needs to work on its communication skills to ensure you can provide high quality customer service. "What is the Look Great Guarantee?This is our promise to you that you'll love how your pet looks after a visit to our salon, or we'll do whatever it takes to make it right."Please educate your staff to prevent further mistakes so you can achieve your "look great guarantee."
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September 2023 by Janet Penserum
Is Excellent store i love pet smart my dogs are healthy; my fishes yoo; my dog id very calm down thanks to the vitamins but i need get the vaccine for.calm down