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January 2024 by Alizaya
john absolutely needs to be fired. i called yesterday about a stray dog that was by starbucks on a pretty busy road. a lot of people saw him but no one was stopping and he was getting closer to the big road. we picked him up because the animal shelter is right down the road and we saw animal patrol scanning the area, so we figured they would take him in. i called and john picked up. i told him that if they are looking for a dog around the area we have him and asked if he could talk to the animal patrol and have them come over to starbucks or we could drop him off right down the road. he told me that he would call the patrol but he didn’t think there was much he could do. weird. i decided to just go to the shelter instead and i called from outside, asking if they would take him or if they could recommend any other shelters. john told me that they don’t have room (understandable) but then proceeded to yell at me, saying “why did you pick it up anyways ?!?” i was in shock at the way i was being treated, so i paused and said “…because he was going to be hit by a car?” john scoffed at me and said i should just try the st james animal shelter. unfortunately that shelter was also full. we took him to the vet to ask if they had any ideas, but everywhere was full. absolutely no one would take him. i came to leave a review and thought that this was just my experience, but looking at the reviews, this has been happening for over a year now. john is completely unprofessional and this is very clearly not the right job for him. rolla needs a better place that will take in animals in need and not treat the people who only want to help like they are doing something horrendous by picking them up and trying to get them care. if i could give this establishment 0 stars i would.
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August 2023 by Tammy Pilotte
Very friendly and clean!
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August 2023 by Erin Sirois
I picked up 3 kittens off the side of the road and when I called the Rolla shelter for advice on where to take them or what to do, the man who answered the phone was discourteous, completely rude and unhelpful. Not professional, offered no advice, and then hung up on me.I wasn’t upset they were full, everywhere is full. I was upset at how I was spoken to and treated like I was the problem.
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July 2023 by Tyler Curtis
Incredibly rude when trying to find a place for a stray dog. The employees were swearing and accusing of trying to use the shelter as a daycare. Very little regard for the health of the dog.
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June 2023 by Jill Pettis
I'd give 0 stars if I could. Tried to bring in a stray pregnant cat and was rudely, questioned like a criminal and told there was no room.
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March 2023 by Hailey Lynne
Called about a small dog that has some slight aggression issues and asked if they may have room. The man that answered was very rude and said he wouldn’t take it and made it sound like I wouldn’t tell people of his aggression issues if I were to try to give him away when I literally just told him about them so why assume I wound not let people know. I want what’s best for my dog and the man ultimately told me my only option was to put him down. Ridiculous!
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January 2023 by Carol Hemme
Went to save a kitten took 2 . They reduced the price for 2. Good experience.
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January 2023 by micheal ruck
They won't accept cats even tho it's about to be winter I have a cat I can't keep anymore and it's gonna have to fend for itself because they told me no
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January 2023 by Ryker Travis
Super friendly, amazing, and helpful staff who genuinely care about the animals, their well-being, and the community.
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January 2023 by Christian Gier
Jaxsun gives 5 stars as well. Tail wagged is the fuel we needed. Thanks!
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January 2023 by ali Bowman
Called about a stray cat we found and thought it was our neighbor’s but it ended up not being his. We called to see if they had room for it and the man that answered was very rude and demeaning, told us “you should have thought about before picking it up.” The place that is supposed to be there to help stray animal acts like it’s our fault there is a stray. It’s is really heartbreaking to try to do the right thing for an animal and to be treated like that by an organization made to help.
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January 2023 by Abby Quirino
I found 2 dogs on Sunny Dr. in Rolla. This is in city limits, btw. I took them to the shelter and was not even at the door before being met by an officer (John) whom had already started yelling at me. I told him where I found the dogs and he snapped, "what do you want me to do with them?" I understand that they have NO ROOM but I expected to be provided with other resources that CAN help me. Instead, what John said is "do you want me to put them down? That's the only thing I can do" to which I matched his heartlessness with the answer "if that's what you have to do I understand it's a tough decision but it's better than them being hit by a car" FULL WELL knowing they legally have to put them on a stray hold first. He then yelled back "I'm not going to do that. Drop them back at the place you found them, this is why we tell people not to help stray dogs" I'd just like to confirm the fact that this officer TOLD ME to commit a class b misdemeanor (intentionally releasing an animal) because he didn't want to give me any other resource !! I am absolutely appalled at the rudeness that I was met with, and I'm beyond upset and hurt that this officer had nothing but harsh words to say to me before he even knew what the case was.. ROLLA NEEDS HELP because this is absolutely ridiculous !!!
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January 2023 by Madi Baker
So so so very thankful for their help adopting my pup. Very quick to respond to messages and updating which dogs they do and do not have. They also helped bring home my other baby who got lost
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January 2022 by Patience Hance
Change the hours on your website if you’re going to close earlier. Quit ruining people’s day.
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January 2022 by Robin Nash
CALLED ABOUT DOGS ON CCIN THE ROAD AND MY YARD.THEY HAVE BEEN RUNNINGAROUND ALL WEEKEND.NOBODY COMES TO GET THESE BEAUTIFUL DOGSSO SAD.FIRE ALL OF THEM.NEED MORE CIVIL PEOPLETO PROTECT THE ANMALS.THANK YOU!!
