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October 2023 by Katherine D. W.
This location has above and beyond customer service! Really nice staff. I was able to make an appointment for my battery connection and it was done within the hour. I'll definitely return if I need more work done on my car.
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October 2023 by Amanda Grant
I gave these guys a 5 star review 3 years ago (see below) but had to delete it just so I could give them ANOTHER 5 stars. I took my car here yesterday for a 2nd opinion and these guys blew the first opinion out of the water. The first place I took it wanted $1000 for new calipers, rotors and pads. (Un-real, smh) This amazing place advised me that all I needed was a balancing and a rotation after fully inspecting the vehicle. After these guys were finished my car was fixed. And it was free since I had previously purchased my tires here. These guys were incredibly honest with me! I will officially never take my car anywhere else.5 Star Review from 3 years ago:This place is amazing! They truly care about you and your car. From a clean lobby for the customers to their attitude. They are very fair with prices. And they get the work done in a very reasonable time. And all this doesn't vary by employee. They all are respectful and genuine. I highly recommend anyone to come here. Great job guys!
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October 2023 by Mindy Meier
Don’t waste the money on the warranty because they find a way to charge you way more than the prorated amount.
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September 2023 by JEL properties
I recently purchased tires online, including installation, through Amazon, and Monroe Tire was the recommended installer. Unfortunately, my experience with Auto Tire / Monro Tire was incredibly disappointing.I had scheduled my appointment for 9/10, but when I arrived at the designated time, there was no one there, just a note left on the door by other angry customers. . I immediately reached out to their corporate office via phone and email, but received no response that day.After a sleepless night of waiting, I called again first thing on Monday morning, and after a 20+ minute wait, I finally spoke to someone in customer service named Taz. She promised to call me back after looking into the situation. She called me back in 20 minutes, only to inform me that I could pick up my tires. When I asked about the installation, she simply told me to call the store.This circus of a situation left me incredulous. Taz had no answers, and it was clear that communication within the company was severely lacking. Apparently, the district manager and zone manager hadn't bothered to return her calls either.In the end, there was no resolution, and I was left without tires and without any confidence in Auto Tire / Monro Tire's ability to provide a reliable service. It's frustrating to see a company like Monro, based out of Rochester, NY attempt to expand and grow without having proper local contacts and standard operating procedures in place.I understand that challenges can arise in today's labor environment, but the complete lack of communication and resolution in this case is inexcusable. I plan to inform Amazon about this experience, as they should reconsider their contract with Auto Tire / Monro Tire. Customers deserve better, and Monroe needs to step up its game to meet those expectations.BTW - Auto tire is the local banner, but is owned by Monro tire.
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August 2023 by Chris Files
Take your money and your time elsewhere. I had an emissions inspection scheduled for a few days and the inspection machine went down. Nobody bothered to call me, which would have saved me from taking off work to get across town. The employees claimed they “thought it might come back online”, which was their excuse for not communicating to me. I would advise taking your business to another service center, one that values your time.
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August 2023 by John Smith
I had to get my car oil changed. They forgot about it and didn't call me until next day while they left it untouched all day. Their reason? They have no idea. Now fast forward 6 months and I give them another try. I need my inspection by Aug 1 and I scheduled one for Wed. 26th. I scheduled this after calling them and speaking with a receptionist on 21st. Fast forward to Wed. now the 26th. Not only do they not call me, they call my ex girlfriend who I dont talk to anymore. Why I have NO IDEA since I gave them my current number. They tell her they cant inspect my car today and they can do it the 1st of Aug. I literally called around just to avoid this since I need it done and you all wait almost a week to tell me you cant do it? So many chances I have given this dump of a place that has no service, no respect, no professionalism. Never go here and I will make it my duty to tell everyone in the area, social media, news, whoever. This place needs to be shut down for good.
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July 2023 by Ryan Nunn
I had a phenomenal experience at Tire Choice in Saint Charles. The technician was extremely helpful and friendly.
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July 2023 by Dale P.
07182023 This shop failed my van for a ding in the taillight... Factory installed window tinting they claimed was too low... And a missing cotter pin.. losers
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June 2023 by Mollie Amburgey
I went to get my car inspected, and unfortunately I was running about 15 minutes late. I called to let them know and they were so understanding, still fit me in, and now my car is running beautifully. I really appreciated everyone being so kind and taking the time to make sure my car would be safe on the road!
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June 2023 by Oliver N
Love the guys here at tire choice, especially Tom! He was super charismatic and helpful, and I am definitely coming back for future car maintenance
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June 2023 by Paul Toigo
Very friendly and great service! I live out of town and had a screw in my tire and they got me in and out!!
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May 2023 by tom settle
Great service, attention to detail Store manager Tom is top notch and friendly!! Highly recommend.
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April 2023 by Chad Runyon
Every time I take my vehicle in to this place I am amazed with the vehicle I get back, and the price and speed to which it is returned to me.
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April 2023 by Amir Deiab
Great experience here. Set up the appointment the day before and they were able to accommodate for me. Got it done within 30min too. Personable staff and Tom the manger is a homie! 5/5 highly recommend
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March 2023 by Thomas C.
Had a flat tire, already had the donut on, just dropped the tire off, cam back in 30 minutes and they had it ready. Quick and easy, and they were rocking some good music. 2022 Subaru Crosstrek - Driver rear tire patch.
