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February 2024 by Carolyn Mortazavi
Rodney is very accurate and friendly.
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April 2023 by Daniel Jennifer Fultz
H&R has utterly atrocious customer service. This just happens to be the closest location to speak on it publicly since H&R only has the phone line available and an emailed review. My partner spent all day trying to simply not get hung up on. One employee even stated, “if this question is too difficult, I will hang up on you.” As though it is in their policy to hang up on people. This happened multiple times with different employees answering. The question was simply making sure that the account information entered was correct as the owed taxes hadn’t been taken out yet. Will not be using H&R going forward and highly recommend no one else do so either. They do not care about those they service, especially those not using premium services.
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March 2023 by Dennis J Blakemore
They were very nice and it took no time for them to get my taxes filed both Federal and Missouri.
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March 2023 by June S
H&R Block is lucky to have Adrianna Castillo working for you. She has taken care of our Returns for 3 years now and we would not think of going anywhere else. She definitely knows what she is doing and actually makes the experience pleasant. Until next year.
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May 2022 by Henry Powell
Extremely knowledgeable tax professional. Rob's personality put us at ease from our initial meeting when we arrived up to and including the very end of our income tax preparation. This H&R Block representative is truly the mirror image of what customer service should be like at every business entity that works within the public environment. Because of Rod's expertise and knowledge we have already made an appointment including date and time for our 2022 taxes. Very impressed and happy with this entire tax senerio.
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May 2022 by Derek Fuqua
I've never felt more ripped off in my life. I've gone to various independent tax places with good reviews. I tried H&R this year. I paid triple what I normally pay to have my taxes done. Took 30 minuets and they didn't ask my half of the questions I normally get asked to help out on my return. Corporate places are terrible they want your money......thats it.
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March 2022 by Liquik Music
I give it a 5 it fast and easy to file my taxes. Overall I know I get a return back.
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March 2022 by Larry Webber
Rodney McCann was helpful and knowledge of the new tax laws. Near the home
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February 2022 by Cortney B
Debra Klutenkamper my tax care professional is always friendly, fast, and efficient.
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January 2022 by Phillip Parmley
This took forever, the professional seemed to make several errors that needed others to correct, I was sitting for 2 hours and I don't feel confident my taxes were done to the best that could have been done. I understand being thorough is important but this took many times longer than previous times.
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October 2021 by Emily Helbig
Don't go to HR Block to file taxes for your small business. My husband and I have an LLC and went to HR Block to file our 2020 partnership taxes. I have no idea why, but the preparer decided to file our taxes for tax year 2019 instead of 2020. We didn't even have an LLC in 2019! All of our documents have 2020 on them so I have no idea what this person was thinking.This caused SO many issues for us. The IRS has given us multiple penalties totaling over $5k. Once we realized HR Block's huge mistake, I tried so many times to work with them to fix it. They were so unhelpful every time I called or went in to ask them to fix and do what they should have done in the first place- file our 2020 taxes. We are STILL dealing with this issue 7 months later and are now working with a professional CPA. The IRS is threatening to send us to collections because of the irresponsible actions of HR Block. We were also told we would be receiving a refund for the fee we paid to HR Block but have never even heard back from anyone about this. HR Block is unreliable, do not trust them with your taxes.
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September 2021 by Derek Hibbard
Failed to take care of taxes from years ago which is specifically why I went here and now I have a warrant out for a problem I thought I took care of nearly a year ago. Don’t go to H&R Block for anything but the most basic and simple of taxes
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April 2021 by Danielle Bauer
Year after year I return to H&R Block because of the tremendous customer experience and superior work they have done on my tax returns. I seek out Debbie, across state lines, because of the amazing job she does. Thank you again for a great year!
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April 2021 by Mark Radwick
Extremely great service.! Debbie always gives great advice and gets me in and out on time!
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April 2021 by Theresa Erdmann
Always pleasant, polite, kind, professional and extremely patient with me.
