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December 2023 by Michelle Mitchell
The employee at the desk made fun of me for saying "It's a tie rod" he laughed with co-workers.. he didn't see me sitting in the lobby. I overheard him.. later he apologized for that And also said it was the tie rod plus control arm. So I left thinking it was fixed and my truck still made the same noise He said he tightened the tie rod when I called back .. I thought that's wasn't a good mechanic decision CONSIDERing .. My truck is 2003 it's old.. I ask him to replace them usually they replace both either way he said he did and I'm still have the same noise from tie rod not sure what they did But also the center cap of my wheel was missing Asked about that he basically said it didn't happen there and he said i must have left it at previous shop that had worked on my truck months before. This was by far a very sad experience for me . Im homeless and not doing well They really showed me what getting kicked while your down means. I cant even explain details right now, but The owner even laughed at me when i came to tell him about the employee and the truck still not working Ill never go back
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November 2023 by Bj Gebhart
I'm relatively a new customer to LTS and this is actually the FIRST review I've EVER written. I was so pleased with the customer service, especially from Levi that I felt compelled to leave a review.Levi went above and beyond with some paper work for my windshield that most people wouldn't of done.LTS (Live To Serve), you got a customer for life as long as you have people like Levi on staff.
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September 2023 by Kari Miller
I had both my vehicles in for inspection and the service was excellent. Nice clean shop and very friendly service.
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September 2023 by Mike Rapp
My wife and I were staying in town on the first leg of our road trip. Our car gave a low tire pressure alarm. I called LTS an hour before their closing time and the attendant immediately agreed to take a look at the tire. I drove in 5 minutes later and waited while they pulled screw out of the tire, patched it, and turned it back over to me just as they were closing for the night. I was very relieved and extremely pleased with the courteous, professional service!
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September 2023 by corinne kowalskey
I would like to compliment the front desk staff...especiallyClayton! He's such a personable and very kind person. Auto problems can be difficult and Clayton always takes the pain out of your experience. Thank you!!!
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August 2023 by Ken Smith
LTS is incredible! Their staff are always friendly, helpful and treat you like a normal human. They talk to you and explain what they did and why. This is the only place in St. Charles you should be using for your automotive maintenance and repairs. I cannot say enough how accommodating they are, how effective and efficient they are in taking care of your problems.
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August 2023 by Brian Hein
We are new to the state and needed a little help understanding (and then getting) the required emission and VIN/mileage certification. The owner of LTS answered the phone, and spent quality time understanding our needs and logging us into his system. Made an appointment for a few days later and they did a great job. SUPER clean waiting area and professional staff. Would definitely visit and trust LTS for any work I needed in the future.
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July 2023 by chrystal s
Very nice, friendly & helpful! The waiting area is very comfy & clean too. They even helped me get my license plate off them it was stuck. They are my favorite auto shop! They are in my neighborhood & they are neighborhood friendly too! Thank you for your great serviceServices: General repairs & maintenance
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June 2023 by Stacey Cheatham
LTS was recommended by a neighbor as we’ve lived in the area a short time. I’m so glad they suggested this shop! Kurt, the owner, was always available by phone. He tirelessly answered my questions as we settled on the best course of action to get my ‘03 Mazda running safely for my family. I’ve taken my car to 2 other shops over the course of 4 years and have had 3 belts replaced. After a VERY thorough assessment I believe the root cause was identified by Kurt’s mechanics. I would definitely recommend this shop for the customer service, timeliness of work, and thorough, professional treatment. Thanks LTS!
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June 2023 by Jeanettia Anderson
I was very blessed today to finally find LTS AUTOMOTIVE, in St. Charles! My air conditioner in my car wouldn't work. I thought it needed to be charged. I was told by plaza tire on west clay that I needed a new air conditioner unit for $1500, I was charged $161 for that information. I looked on the Nextdoor app and people were recommending LTS, so I called and they quoted me a price of $1045, so of course I booked an appointment. I was very impressed right away, they said that they would shuttle me back and forth while they fixed my car. A couple of hours later, they called and said, the sensor for the air conditioner was unplugged, it works great!! They also, replaced the cabin filter all for the price of $92!!! They do all the automotive issues and inspections. I am a lifetime customer!! Thank you very much for your service!!! I'm an older woman and unfortunately, can be taken advantage of easily, your help and honesty are beyond words!
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June 2023 by Erika Flynn
These guys are the best! They went out of their way to find me a replacement tire for the best price they could find when they couldn't fix mine, and got me back on the road in the same day! Super friendly, professional, and quick.Service: General repairs & maintenance
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June 2023 by Lawrence Marks
Good people. My wife and I have been taking our cars here for years. Not once have they tried to sell us something we don't need and the service is spot on. Highly recommend.
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June 2023 by Matthew Chang
They are always fast and friendly. I love their early hours so I can get in and out before work.
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June 2023 by Stephanie
So thankful for LTS Auto Service Center. They are honest and do not overcharge you or push you to do more than is necessary.
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April 2023 by Nomes
I’ve been taking my Jeep for (unfortunately) for quite a few repairs as well as routine maintenance.They’re not incredibly stupid backed up busy like many shops I’ve been to.Labor is expensive (all places are lately)It’s about $36 for inspection and emissions test.I appreciate that 1. They have a courtesy shuttle (5? Mi radius)2. They have a lively waiting area, including snack bars.3. They’re transparent. Getting the estimates up front, what’s wrong, they even showed me an issue while it was up on the rack.Will definitely continue to come to them for my repairs