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December 2023 by Dylan VanHoorne
Get this the cashier check machine is broken and they don't do money orders.i will be closing my account after this pathetic establishment
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November 2023 by Lois Ryan
Branch Manager Marco Lee was great! He helped me reset my pin and activated my debit card at the ATM. The branch has a newcomer who gave me a wonderful greeting. Thank you Haley for your warming customer service. Jada is always friendly, I love visiting the st Charles location.
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September 2023 by Tracie Bingham
Chris Dailey assisted me with my notary services on such a short notice. She was very attentive in helping me with the paperwork and guiding me through my business and personal affairs.
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August 2023 by Dave Rock
My thanks to Personal Banker Jada and Branch Manager Marco in St Charles for getting my new account opened. Thanks again.
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August 2023 by Markeith Montgomery
Great experience with Marco Lee and his entire staff. They got me in early and right out the door. Thank you all for your professionalism
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May 2023 by Mike the mike Blucker
They are very attentive, I come in here every week to cash my check. The tellers work very hard. Banker Marco Lee is exceptional. I recommend this location to all my coworkers. They make you feel like family. Great services and products
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May 2023 by _.mackinz3
happy to be with first mid customer service was great . Whole team was awesome . Universal banker Marco lee made my experience very welcoming great business man .
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April 2023 by taron burrow
Personal bank of Marco Lee helped me open my business account and we worked very hard to get the job done. He was assisted by Kris Dailey. Haven’t seen this branch with this much energy in a while, definitely going in the right direction.
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April 2023 by Sabrina Wertheimer
I had an issue with Hyundai Capital saying they never received my car payment that was successfully processed from my account through Hmf (Hyundai Motor Finance).. I called Hyundai customer service at least 6 times to resolve the issue to no avail..I went to First Mid Bank & Trust to get a bank statement and spoke with Marco Lee. He was very understanding and got my bank statements printed. He even gave me his email incase I had any further issue's with hyundai.. I added him to the email with hyundai.. and he didn't hesitate at all to chime in .... moral of the story. My hyundai account now shows the payment that was successfully processed and they took off the late fees that shouldn't have been there in the first place. Thank you for the help Marco. I really appreciate it.
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March 2023 by Sean Mcgee
This is Shawn Mills here and I received excellent service from personal banker Marco Polo! We ran into a situation but he resolved everything like a champ. That guy deserves a raise.
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December 2022 by Hayley Svendsen
Taycee is without a doubt the finest example of customer service I have encountered in my 58 years. She is a breath of fresh air that reminds me of better times, I only wish she could work everywhere I have to go. I'm sure she's not paid enough, and if anyone has the money to give out raises it's a bank.
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December 2022 by Marble Quarry
It's too bad a team full of people who shine so brightly is led by a total dud like Michelle. I hope everyone there gets whatever they deserve ?
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December 2022 by Mohammed Barta
Great costumer service, always helpful, fast and accurate,drive my way out just to go to this location. Have two accounts and they alway help when I need information regarding my account.
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December 2022 by hana barta
My husband and I have both been banking here, and always are taken care of. Chris The manager goes above and beyond to help us when needed. With owning businesses having a bank that works with you and provides a positive visit each time is what makes us confident in trusting this bank for all our needs. Will continue to bank here for all our future business.
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October 2022 by Sandra J.
Since the bank was bought out and became First Mid customer service really lacks, all new people can't even keep them and have too many changeovers very slow. Not polite. Was with this bank for years but once changeover will never bank here again would not recommend whatsoever
