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March 2024 by Cheyenne Bonar
Last year I came here because I was having issues with my HR account online and couldn’t get it fixed so I just decided to go in and get it done. I was patient the first year cause I signed up for Sally and got a different tax pro which I allowed cause I was stressed and needed them done. So the process was amazing Anna was patient and helped me a lot we even had some laughs. So I was excited to come back and I requested her again. But this was a difficult process. The first part is my fault. I thought I had all my paperwork but I was missing a W-2. I should have known then she didn’t want to help me anymore, but I came back that day with the paperwork and dropped it off. I reached out for two weeks up until I reported it to Facebook and they helped me. Take note I emailed and tried calling her many times and she refused to respond and to my knowledge I’m not the only customer who had issues with this specific tax pro. It did lift up when Ashley took over my file and had it done by today.I will say I am grateful for this to be done and over with, but it was a pricey process and I’m still kinda confused on my taxes but I’m just going to be on alert next year which may including going to a different office or provider. Thank you to Ashley and Erin though for helping me.
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March 2024 by Payton Robles
This place is sketchy. Whenever she asked where we had our previous taxes done at, we told her it was at this location for the past 2 years. And she said hmm well i dont see you in our system.Not to mention it cost almost double of what we paid last year to get it done. Since when does it cost over 400 dollars?!
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March 2024 by Sue D
My experience this year has been confusing and I havent even had my taxes done! New phone system, new people, and " you booked your appt on line" No I didnt, I dont do anything on line. "Your tax person is... They dont tell you that on line" I told her I knew I already talk to someone about this 4 days ago. Already communication is messed up and they havent even started my taxes....
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March 2023 by Daniel Reid
They called me back saying that they had my return done.New year same thing as last year dropped off my taxes and nothing from them like 4 weeks, so I call they lie and said they called me I had no missed calls. Said they emailed me and no email could be found or deleted from my phone. I can't believe this!! This year fees better be free.
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March 2023 by Taylor Gardner
They don't know how to pick up their phones!!! I need info but can't get it when I've spent HOURS trying to get ahold of them!!!
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November 2022 by Travis Grogan
I called these ladies out of the blue to help me get a copy of our 2021 taxes. They went above and beyond to help me. Thanks!
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October 2022 by Alex Wallace
We received a letter from the IRS saying we didn't pay our taxes one year, so we took it into them and in only 20 minutes they got everything fixed for us now we no longer have to worry about it. 100% would recommend this office.
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April 2022 by Cyndi Gonzalez
My first time doing business at H & R Block today, the lady that helped me was either very new or didn't care much for me. I felt like she saw me as a liar, fraud, or looked down on me (Because I don't want to assume she's racist). I felt like she kept testing me on the information that was clearly on the papers. First she asked me for my social, ok that's fine. But I'm 100% sure it's on my W-2s and she said it wasn't. Second, she asked me for my previous address, when again it was on there. Third, I've always had my taxes direct deposited to my bank, this lady said that because I didn't file last year, that the IRS would send a check to MY PREVIOUS ADDRESS IN CALIFORNIA, and she couldn't do anything about it. Lastly, the papers also show you if you have dependents or not, she didn't ask me if I had any and then blamed me for not telling her. (This is why I assume she was new) . When we finally got that cleared out, she asked me for my kid's social security card. I didn't know I was supposed bring it, nor did the app say anything about bringing mine. I called my old tax lady to see if she could send the copies and she told me that they're not even supposed to ask for that. The birth certificate is the only thing they ask for. I told the lady that was helping me and she still insisted on the SSC. My tax lady is in California, so she's going to help me out. I asked for all my stuff back and left. I wasn't rude or anything, but this was the first time I really felt like a minority in Missouri. (I'm Hispanic)
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April 2022 by Regina Kohout
Excellent service I've been there several times never disappointed great job.
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March 2022 by Edwin Esteras
An individual that has done taxes with HR Block for over 7 years will look elsewhere for next year. How then the hell are they charging me 629 dollars to file my taxes when up to last year I was paying 200 never exceeded that amount and in Alaska one of the most expensive states in the nation nevertheless. This place thought me that loyalty to a brand is a thing of the past and as individuals, we should look for what convenience your pocket. So congrats for keeping half of my return. If you are Military please take advantage of services offer on base or even the multiple free resources offered to you before getting legally scammed by your local St Robert H&R block. That btw couldn't have the decency of mailing the MO 1040 for that outrageous price so in the end 632.50 since no stamp was included in the scam packet
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March 2022 by norma harris
It seems like everyone remembers your name - real thoughtful - place is clean and relaxing. Ms Light is the only one I will go too - she has been doing my taxes for years and she treats you like an old friend. No rushing and explaining everything along the way. If she goes any place else, I will go too. Keep her there.
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February 2022 by Christina Bales
The lady named Jean who helped me was very thorough and knowledgeable. She took the extra time to check every dime! I was very pleased.
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November 2021 by Michael Schaedel
They will mess up your returns, then ignore your calls, they are the worst company I’ve ever dealt with! Incredibly incompetent! Do yourself a favor and go somewhere else to get your taxes done, they simply do not care about you or your money!
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October 2021 by Shanna Payne
Maureen Skaggs was amazing, professional, and very helpful
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April 2021 by Jeremy Chamberlain
Sally Light was great, she knows what she is doing and got us a return that was amazing!
