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April 2022 by Roy
BLACK MOLD, water damage, and mice. We paid to store our belongings here just to have things ruined. Family heirlooms, nice furniture, tools ruined. It would be pointless to store your stuff here. Might as well save your money or just throw it all away. I reached out to the company after we were finished and there has been no response.
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April 2022 by Meloney
I give this place one star because you have to click at least one. They do NOT deserve 1.We had our storage unit broken into twice! The first time it looked like someone tried to cut our lock off but didn’t gain entry yet we had stuff missing that cannot be replaced! Nothing we could prove as the lock wasn’t completely cut and they have 0 security cameras where we were (the last at the bottom of the hill)I read other’s concerns and had similar issues and felt it was an employee getting in without the renter knowing.I didn’t want to believe so I gave them the benefit of the doubt. We put 2 locks on our unit. They said they asked the sherif to patrol frequently as they were having issues. We went to our unit one evening and didn’t get out until dark and someone was watching when we drove out. They took down our license plate (not 1 call from them asking if we had been there or to alert us someone was there at our unit after dark. The sherif came to our house, left his card with a note to call the sheriff’s office. I called and was asked if I was at Sun Valley Mini Storage on the date we had been there in a black sedan. I said yes and he wanted to know why. I had to explain we had a storage unit there and we were putting stuff in it. The final straw for this place was when I drove by and there were 2 locks on our unit and neither one was ours. This was after hours. I emailed them requesting an explanation and called and left a voicemail! No one replied to either. When I went in when they opened it was explained to me our unit had been “compromised” and they tried to notify us but there wasn’t any answer. I called them out as they could have left a voicemail! I asked why no response and was told the didn’t know where the either one went. They gave us a couple months free rent for our troubles Said they had 13 units broken into on the same day! We moved out without telling them and not one phone call to see if we moved out! Lies and deceit do not rent from this place!
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August 2021 by Derik luedt
We have had a unit here for almost a year now. We were told that it was sprayed for bugs and rodents, this is not true. We visited our unit recently and it has been overrun by mice. Do not recommend. Place is a dump.
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May 2021 by Nicole Heilig
Disappointed ? someone tried to break in to my unit i was never informed so when I tried to vacate my property on a weekend. I couldn't because latch was so broken and chewed up i couldn't remove lock. And then to find out allot of people was actually robbed . Why was valued customers not informed became a serious issue causing unnecessary chaos to my life
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February 2021 by Men Maxx
Been broken into twice now since September when they said they were going to beef up their surveillance system. I have yet to hear back after being robbed this past wkend. Surely with the new beefed up system they can identify the thief or thieves. Their website says SAFE and affordable. Lol.
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October 2020 by tiffany sterner
I have been renting a unit from them for over a year. I just had the second break into my unit. So I'm done here. I had one of their good locks on it, that didn't help. The lach that was on my unit was able to be cut with bolt cutters so they could get my lock off. They have very little security cameras and no after hour number to call. I'm hoping for a refund since the month just started. This review may have a second part.
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July 2020 by S Westcott
Do NOT use this storage company! 1st off there drive to the unit is AWEFUL! If you have one of the lower units it will flood. They can prorate you moving in but "there system" will not allow you to prorate moving out even if its only a couple days. I set my unit up on auto pay twice through there office. Once in person and once over the phone when I realized they hadn't debited payment from my account. Then I go down to my unit and it has a blue lock on it! No one had made contact with me about it being past due and since it was SUPPOSED to be on auto pay I was livid that they were going to auction my stuff off had I not went there to get something and realized it was locked. It hurts me to have to leave this review because I have used them before and had no issues. The new management is AWEFUL. I have several friends and family that have also used them for years that are now looking for a new storage company.
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July 2020 by Albert Chamberlin
They've graded their east property and it is more drivable.
