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March 2024 by Rebecca Seals
New to Missouri the place we normally go isn’t here so we went there last year it was alright went back this year, same place same guy and I will never be going back. Steve Bond claims to be the manager of this location after he yelled at me and threatened me today when I went to talk to him I called the corporate office to find out he is not the manager of this location and was out of line. When we filed he pushed the American Express card on us, we have ALWAYS done direct deposit, he assured us that it was just as good and we could pay bills from the card and use it any where now my return has been stuck on this card for 2 weeks because I can not use it hardly anywhere can’t pay bills from it as a matter of fact I tired and now have $280 in rejected payment fees on top of my bills. I asked him if he could help me figure it out and he lost his temper very quick. I told him he shouldn’t be pushing a product he isn’t knowledgeable of and he screamed at me to get out of his office and said he had my work info on file and would be causing me trouble at work for offending him. I have reported him and am currently trying to reach the actual store manager since corporate told me who she is. Be careful who you trust your financial information with.
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May 2023 by Jackie Moore
I loved working with Becky. She knows what she is doing and she is pleasant to work with. I will definitely come to her again next year at tax time.
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February 2023 by David Whelan
I called ahead of time to ascertain the amount charged for a return. The person I spoke with said, "it's usually $164 ish." We showed up to our appointment and there was no further information asked or provided. It wasn't until after we left and was reviewing our paperwork that we discovered we were charged almost $500. We contacted them on their web site and requested to be contacted and still have not heard from anyone. Worst customer service. Will NEVER use this company again.
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February 2023 by Michael Johnson
Absolutely loved my tax preparer Becky, she's awesome, the only thing I don't like is that they are way over priced, it cost me $400 to do a simple return
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April 2022 by Leeann Drope
I came into this office because the Jackson Hewitt website stated $25 any return for everyone. DID NOT GET IT. Was discounted instead....would've been 390.00 with my complex return but instead paid 130ish.Wasn't very professional at all. EMPLOYEES COULD NOT GET ALONG. The gentleman was constantly interrupting my tax preparation which made the whole process take way longer than needed. This office in particular was being ran like it was a home. Full size dog inside. Employee's personal phone would not stop ringing during the first 30 minutes.
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March 2022 by Amberly Johnson
I really like how knowledgeable and friendly they are, but the fees are HUGE! Sadly, because of that I’ll be going elsewhere but I truly appreciate all they’re help over the years.
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February 2022 by Carl Johnson
I needed money so i did the tax return with my last check stub. Got 200$ on the spot. Then 750 a week laterThey know how to do things right.
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February 2022 by Misti Byrd
Loved the girl that did our taxes, she was very very helpful....
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February 2022 by Wayne Montgomery
Fast & friendly ppl. Took all the time needed to answer ALL of many questions.
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May 2021 by Alice In Wonderland
I found, get taxes done at walmart starting at $48. I went to walmart and they don't do that at my walmart. Finally found there office in my town and I was late so they made me come back the next day. I went the next day and I sat in front of this guy while he did my taxes. It only took 10-15 minutes. Then he says that will be $235.00. Very bad experience. I will not be going back!
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March 2021 by Liz Gardner
I just love the Sedalia Mo location. They don't treat you like just another number they treat you like family.
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March 2021 by Dakota Marshall
Yes ofc the customer service is amazing
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March 2021 by Uma Sornsamdaeng
We came here at 3.45 pm on 03/16/20121 with appointment at 4 pm. But they closed without call or anything. Very disappointment.
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March 2021 by Robin Kalthoff
No stars. It was closed when I arrived for my appointment, no call, no explanation.
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February 2020 by Virgil Emery
The lady told my wife she was getting a no change advance and that was a lie. They charged her $200. They said she will get a referral bonus and I'd get $20 off for filing my taxes there. That was a lie they didn't put in the refund code and then said it was to late after doing our taxes. Also I wanted to get the advance myself so we could fix our car. The guy ask me an as I'm talking to my wife about it thinks I said no and now I can't even do that. So we can't even fix our car, what a joke.
