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August 2023 by Lexi Lodike
Last minute, I needed a dyeable Benjamin Walk heel for my wedding. Kay's Bridal is the first company I reached out to late on Wednesday night and the owner responded very quickly within 20 minutes. The next morning, I called several bridal stores near me to see if they had the shoe I needed in stock (hoping I'd be able to pick up & not have to order) & Kay was the only one to guarantee that I'd get the shoes by the following Monday.Customer Service is amazing & the shoes turned out beautiful!!Highly Recommend!!
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June 2023 by Gracy
the worst possible experience I've ever had. They blew my appointment off, and the lady was rude as she could possibly be. I don't recommend going here. At all. The dress selection was big if you're looking for your grandmas wedding dress.
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May 2023 by Shyla Estes
Kay is absolutely AMAZING!!! She helped me SO MUCH find the PERFECT DREAM DRESS!!! Only tried on 3 dresses, but just knew the first one was the one!!! She definitely have helped make my big day even more better! Thank you so much, Kay!
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September 2022 by Lanie Holtsclaw
Went here looking for a specific dress but they didn’t have it but I found one similar. It was a size 12 and I’m a size 5. I tried it on and it was falling off of me but “Gay” (not sure if that’s her real name but that’s what they called her) hemmed it and it was perfect. So we bought it and sent it off for alterations (they have a place they send it). We went in January and it was May 3rd when we finally got it back. We kept calling to see if it was in yet and they said not yet, they do it in order of the prom not by date of being ordered. Finally my mom called and they said that it had been there since March 1st and that they had called me but I never received a call. I just tried it on and they didn’t do half the alterations that we had in the notes. My dress is still too big and now I need to find someone to fit me in before my prom which is in a week. I also felt very crowded because they stood right outside my door and even came in and helped me when I was basically exposed. We couldn’t even go browse around without them coming along too. I know that is their job but I went with my grandma and mom and just wanted to do something without them standing over us. It’s also probably my fault that I choose a dress way too big and having them take it down several sizes but they were confident that they could do it.
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May 2022 by Lanie Holtsy
Went here looking for a specific dress but they didn’t have it but I found one similar. It was a size 12 and I’m a size 5. I tried it on and it was falling off of me but “Gay” (not sure if that’s her real name but that’s what they called her) hemmed it and it was perfect. So we bought it and sent it off for alterations (they have a place they send it). We went in January and it was May 3rd when we finally got it back. We kept calling to see if it was in yet and they said not yet, they do it in order of the prom not by date of being ordered. Finally my mom called and they said that it had been there since March 1st and that they had called me but I never received a call. I just tried it on and they didn’t do half the alterations that we had in the notes. My dress is still too big and now I need to find someone to fit me in before my prom which is in a week. I also felt very crowded because they stood right outside my door and even came in and helped me when I was basically exposed. We couldn’t even go browse around without them coming along too. I know that is their job but I went with my grandma and mom and just wanted to do something without them standing over us. It’s also probably my fault that I choose a dress way too big and having them take it down several sizes but they were confident that they could do it.
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November 2021 by Glenn Lawrence
Great place nice stuff and great service
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July 2021 by Christina Whitebread
Very helpful ladies with some wedding rentals. Loads of gorgeous dresses!
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June 2021 by Danielle Davis
If I could give a 0 star rating I probably would! I picked out the bridesmaids dresses for my nieces wedding. The day we all went to be fitted for the dress they had all of us girls try on dresses in the size they thought we were. Instead of making us try on a similar dress to the one we were getting they put me and another bridesmaid in a stretchy dress...mine you the actual dress was not a stretchy dress at all. Fast forward to when we show up to try on our dresses and see what alterations we need done. I put my dress on and it doesn't zip nor clip BECAUSE IT WAS TOO SMALL. Mind you the wedding was in a month. They made up every excuse in the books on why the dress didn't fit instead of just taking credit that they messed up. They told us that the dress place must of sent the wrong size do I tried on the other bridesmaids dress...it still didn't fit. We pointed out that they made us try on stretchy dresses and Kay literally said well I didn't I wasn't here...but she was and she is the one that put us in the stretchy dress. At this point she said we would have to add to the dress if the place couldn't rush order one in my size. She measured me and pinned my straps to where they needed to be. Now fast forward again to when I go to pick up my dress. I try the dress on. 1. The straps aren't fixed they are still the original. 2. Part of the ruching is messed up which I didn't notice until I got home. When I mentioned the straps not being fitted she said oh we must of forgot those when we were so concerned about the other stuff. That's a lie because we pinned the straps. I was charged an outrageous amount for alterations on this dress that I should not of been charged. I should not of had to pay more than the other girls did when it was not my fault that they ordered the wrong size dress. She also tried to make me pay for another bridesmaids alterations that she hadpaid over the phone the night before.. I will never go there again nor will I recommend anyone to go there.
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May 2021 by Jennifer Wilson
They were so very helpful and nice
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April 2021 by Benjamin Armantrout
got fitted for an out of town wedding , try to call ahead to make an appointment, veryfriendly staff they are definately the one to go to for all things formal dress, men and women!!
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April 2021 by Rick and Tricia Townsend
Needed uniform pants hemmedI was helped right away, knew exactly what needed to be doneGot me in before my appt timeAppreciated the professionalism and courtesy
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February 2021 by Teresa F
I had a great experience and would recommend Kay’s for all your dress needs!!
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February 2021 by Joanna
Kay is very rude and acts as if she is better than everyone else. She has an excuse for every bad rating. There is No Way I would ever buy my wedding dress or anything else from this store.
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November 2020 by Christina George
If I could do zero star I would have! Took my wedding dress in for alters they completely chopped my dress and ruined it. From one side of my dress to the other they was different lengths. I wouldn't recommend them to my worst enemy!
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November 2020 by RJ Nelson
Great customer service, good ppl skills and a good mom n pop business
