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December 2022 by Shawn H.
This is now KO storage. I submitted the name change to YELP. Terrible. KO took over and immediately said I need to provide proof of my own property insurance or my rates were raising. Rip off. I provided a letter from my insurance. They said it wasn't good enough.I'm paying for a secured and locked fenced climate controlled unit. The gate broke, hasn't been working correctly for weeks. Yesterday, I go there and the fence gate is wide open. I call the office to inform them. They tell me the gate is broke so they left it open. My stuff is protected only by a $7 padlock I put on myself. I said this is not what I paid for. I ask her to prorate my bill. No. Equipment sometimes has breakdowns. They'll work to get it fixed. So if the HVAC breaks down, my stuff will just sit there and freeze even though I'm paying for a climate control unit?Don't give these people your business. They need a lot of work to improve customer service. I wonder if the people who park their boats and large RVs realize the gate is wide open?
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August 2022 by Camden Mcgurn
The ladies in the office are rude stuck up you know the rest
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November 2021 by James Chapman
I would never recommend these people to anybody they have the rudest lady I have ever met that manages the place. I was there rearranging my storage to make room she flipped out and gave me 2 days to move my stuff. When I calmly asked her why, she yelled at me like I was a child and said I needed to have my stuff out by Thursday at 5pm do you understand me and refused to listen to anything I said. I have never been talked to or treated like the way this lady treated me in my whole life. Thumbs down the worst.
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August 2020 by Trisha Miller
Nice storage facility if you are in need of one with comparable prices.
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January 2020 by Lori W.
This property management will not give back your security deposit no matter how clean you leave it. Do not agree on your contract for the carpet cleaning to be deducted from the security deposit. Check out Missouri statute on regular wear and tear on rental property. They will request all light bulbs out to be replaced and clean the apartment to be move in ready and there shouldn't be a problem with the security deposit. NOT TRUE! Do research on your rights as a tenant on Missouri laws as long as you pay by the book and on the level. This is for the people who actually try really hard to go by the rules and it was never intended on their end to return the security deposit. Other than that they were nice people and that is what surprised us so much. We felt blind sided by this. We thought we had a better leasing relationship and even reached out for walk throughs for guidance. Do stand up for what is right and take them to small claims court if needed.
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May 2019 by Robert Largent
Very clean and secure facility with climate controlled lockers.
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April 2019 by mark bergman
Never had any thing good from rac jac
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November 2018 by Jesse Ballew
Verry clean and great management
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January 2018 by Patti Ehlers
This is a lot of info but all things I would want to know if I were looking for a storage unit: Our previous experience with storage units: dusty, musty, working in the elements, and not practical to access in the dark or bad weather. RAC-JAC indoor, climate-controlled storage is the polar opposite of that experience. No dust, no musty odor clinging to our belongings. No curled papers due to varying moisture levels. No rushing through storage or retrieval, leaving a mess or leaving without everything we wanted due to inclement weather or approaching darkness. The facility is modern, beautifully maintained, and very conveniently located. It is 24-hr accessible with punch code. Everything is functional all of the time--no unexpected hassles when we get to the unit. From the time I pull up to the gate to punch in my code it takes less than a minute to be in my unit, working. I was concerned that indoor storage would be more complicated to move into than outside storage. It turned out to be much, much easier. When we get to our unit with our belongings we are not dealing with traffic, noise and weather in getting things arranged or retrieving items.We can pull right up to the outside doors. They have large, heavy duty dollies in the facility hallways for customer use. The wide outside doors and hallways accommodate everything easily. It takes about 5 seconds to get from the outside door to our unit. [For those who have a lot to store: We use a large unit with roller doors at either end, and each end is located close to an outside door.] The lot and facility are always well-lit so time of day is not a factor. The nearby business office is always open during business hours and personnel are friendly, very efficient, and respond quickly. It is actually an established business office rather than having just one caretaker who may come and go, as some facilities do. Autopay is available and it has worked smoothly for us.
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January 2018 by Laura Beth Fisher
After my mother passed away, I was left trying to find a place to store her belongings until I was emotionally ready to go through her precious things with my siblings. My brother and sister don't live locally so we have had a storage unit with RAC-JAC storage for over a year now. We have ZERO complaints! All of the employees I spoke with were very kind and efficient as we set up the rental agreement and are always available if I have questions. The unit is exactly as described. I have zero concerns about vandalism or theft thanks to the coded gate and sufficient lighting. My favorite part about this company is the flexibility in payment method. You can pay annually or monthly, in person or automatic debit from your bank account. The automatic debit is perfect for me! If you are looking for a storage unit, this is the company for you!
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January 2018 by Dee Irwin
I have been using the storage area for many many years. It is safe and secure. The area is maintained extremely well and I have never had a problem. I think it is one of the best storage areas in town. Price is good and service is excellent.
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January 2018 by Patti E.
This is a lot of info but all things I would want to know if I were looking for a storage unit: We previously used other storage units over the years and found that after only a few months our belongings got dusty and musty-smelling. Varying moisture levels caused paperwork to discolor and curl. Items could be difficult to access if we were storing a lot in the unit. We were exposed to the elements if we were working in the unit, looking for something or rearranging items. Looking around in the unit in the dark or bad weather was not practical. RAC-JAC indoor, climate-controlled storage is the polar opposite of that experience. They must have a great HVAC system because there is virtually no dust in the unit we've used for 2 1/2 years, and absolutely no odors of any kind. We bring items home from storage and they are in the same condition as if they had been stored on a shelf in our home. We rent a large unit with roller garage-type doors at either end, so storing and retrieving items just takes seconds--no moving other items around to find what we want. We can quickly access either end of our unit by selecting one of two outside doors. The unit stays more organized because we are not always moving items around. We can open a storage container unit and look through items without dealing with wind, rain, heat or cold. The facility is modern, beautifully maintained, and very conveniently located. It is 24-hr accessible with punch code. Everything is functional all of the time--no unexpected hassles when we get to the unit. From the time I pull up to the gate to punch in my code it takes less than a minute to be in my unit, working. I was concerned that indoor storage would be more complicated to move into than outside storage. It turned out to be much, much easier. We can pull right up to the outside doors. They have large, heavy duty dollies in the facility hallways for customer use. The wide outside doors and hallways accommodate everything easily. It takes about 5 seconds to get from the outside door to our unit. When we get to our unit with our belongings we are not dealing with traffic, noise and weather in getting things arranged or retrieving items. The lot and facility are always well-lit so time of day is not a factor. The nearby business office is always open during business hours and personnel are friendly, very efficient, and respond quickly. It is actually an established business office rather than having just one caretaker who may come and go, as some facilities do. Autopay is available and it has worked smoothly for us.
