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January 2024 by Brent Oswald
My Ford f150 had a bad spark plug issue that caused a gas smell in the cab. They found out which plug went wrong and replaced the coil and plug. Truck runs great now and no more smell. I also had a soft break issue. They figured out it was the hcu. There was a little issue with the first hcu ordered being faulty, but they ordered me another one and got me going again. Breaks are working perfectly. Thank you all at rick ball ford for doing an amazing job.
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December 2023 by Franco Dumas
Horrible attitude especially the car service people. HORRIBLE SERVICE. JUST CALLED ME THREATENING TO CALL THE LAW for a vehicle that was picked up. I don't even own a vehicle. Do yourself a service and outsource your next vehicle service somewhere else.
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November 2023 by Billy Lackey
The whole purpose of me bringing my car here was to get it mechanically working.. got the call it was good to go. Made sure to ask many times and triple check it was good to drive. Everytine I asked I was reassured. So I took it off the lot and made it 3 stores over to the gas station where it stopped working and I had to get it towed. Got it towed elsewhere to get fixed. Been here 3 times not impressed at any visit.
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November 2023 by Jan Myers
No contact from the service department after dropping my vehicle off on a weekend (assumed electrical issue). Did not call to determine specifics of what was happening with my vehicle. I had to contact the service department multiple times to attempt to find out what was happening with the vehicle. No call was initiated by them until fulfilling the oil change request. I still have no idea what they actually did with my vehicle as I got no explanation other than something electrical. No paperwork, nothing. Poorest customer service experience ever. For someone who lives two hours away just wanting a little bit of information on the status of their vehicle, I got the absolute bottom of the barrel minimum.
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November 2023 by Tyler Ditzfeld
Mark and the rest of the service department got me fixed up and back on the road in my F-150. It was a big job and took a bit longer than I was hoping, but I understand they were busy and parts are hard to come by nowadays. Thanks again for getting me taken care of!
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November 2023 by Stacy Holman
This place is definitely not what it use to be six months ago. When you call to schedule an appointment the phone keeps ringing for the service department. I figured maybe they were busy at that time but same thing that afternoon and the following day. Hard to make appointments when you can’t reach the service department.
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October 2023 by Lois Peacock
We purchased a 2021 Lincoln Nautilus. I can't say enough good about this dealership. From Ryan, Chris, our sales guy Kyle and everyone else I have faces but no names. They are the most polite bunch and just a great and fun experience here. This is not our first purchase here and won't be our last!
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September 2023 by Brenda Hoffman
Just recently purchased a new F150 truck. We scheduled the first oil change. We were greeted upon arrival. Staff immediately took the truck for the oil change with a truck wash afterwards then hand towel dried it. Everyone we were in contact including our salesman was courteous.
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August 2023 by Ed Vaughn
Did the service in a timely manner the cost is amazing for this day and age.Obviously President Biden has not contaminated Ford, Yet
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July 2023 by Anthony Sharp
Mark from the service Dept is horrible at his job fire him and if Brad isn’t his boss already promote him immediately. Won’t bring my business here again… mark says it’s at the back of the list now worthless customer service from that guy. Needs to work where people don’t interact with him seriously.
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June 2023 by Johnny Thompson JnJ Mods
Ive been going here for years. Never had an issue and don't trust anyone else to take care of Enoch.
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June 2023 by Linda Noble
Price of vehicle was not worth asking price. Bank offered 100% of worth, dealership would not accept our offer.We would have been way over upside down if we paid their asking price.
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May 2023 by Peggie Miller
I needed a new Escape and contacted Rick Ball Ford in Sedalia. The dealership had an Escape, I went to drive it, and bought it right then. All of this was incredibly efficient, fast and pleasant. This is my fourth red Escape and I have been delighted with each one.
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April 2023 by Ron Haselnus
My wife and I were on a cross country trip with our 2017 F150 when our battery died in Sedalia at 5 pm. We called the dealer who sent a young man to get us started which after closing time. We were able to replace the battery and get back on the road with minimal loss of time. Kudos to everyone involved for helping us out. If I lived anywhere near Sedalia they would be my dealership!
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March 2023 by Ryan Cramer
I used to love this service department… bought a new to me f150 and discovered a grinding noise. Assumed it was IWEs so I took it in for diagnostics, got it back and they just “deleted” the vacuum (pulled a hose off) and charged me $300 per Ford tsb. Picked up and noise was still present. I put the line back on and took it back, they told me a hose has just come loose and they didn’t charge me, I look under the hood and they took the vacuum line back off. Completely done with Rickball at this point and diagnose myself since they don’t have they time and just want money but not actually fix the issue. Turns out IWE solenoid was bad ($30) and also the passenger wheel bearing ($150). Replaced both and it’s running like new. Rickball charged me $300 to remove a vacuum hose and failed to fix the issue.
