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“This should have been a horrible review. My reserved truck was not ready and they couldn't find one for me. But DJ and the staff Stayed late and kept calling it eventually. Found me a truck down in Independence. DJ even drove me himself down here to pick it up and stayed until it was ready. Again, this should have been a horrible negative review. But good people and good customer service is rare to find these days. No it wasn't perfect and I wouldn't recommend you and try this again as it's insanely stressful. But I still appreciate what DJ and the staff did to rectify the situation.”
“The guy behind the counter did not seem to be happy to be there or to have a customer. The process was fairly simple but the customer service was not really existent.”
“We had a very positive experience with this location. The reviews would lead you to believe you'll encounter a nightmare, but, our experience with Jess was great. Drop off was also really easy. Terribly sorry for the few who've had negative experiences. That just wasn't our experience.”
Truck Rentals
Truck Rentals
Truck Rentals
Truck Rentals
“I have been moving for the last couple of weeks and every time I come to this location is typically slow paced service and a long wait. That said, today was an exception to prior experiences. Nicholas T was quick to assist, provided a smooth streamlined experience and struck the right balance of detail from booking, to hooking up the trailer, to assistance with the return of the U-Haul trailer.
My hope is that the manager of this location, along with the regional manager of UHaul, recognize how valuable this experience was and how fortunate UHaul is to have Nicholas T on the UHaul team. At the end of the day, the customer experience is what builds (and maintains) a company’s brand.
Greatly appreciate all your help, sir!
—Joseph Wright (Black Rivian R1S)”