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November 2023 by Lacy J
Experiencing a vehicle breakdown requiring extensive repair is never fun. However, I am pleased with the knowledge, communication, and outcome received from A-1 Custom Auto on Sunset, close to Kansas Expressway. Annie and her team were helpful and so wonderful! I would use their shop again and highly recommend them!
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November 2023 by Antietam
I had a good bit of routine maintenance work done and I'm glad I came here. Annie & Dave were great and explained what needed to be done and why. It should be like this everywhere.
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November 2023 by Keri Lee Sereika
Being new to the Springfield area, I was hesitant to take my truck into any shop for a routine oil change…A-1 set all those hesitancies to rest immediately! They were thorough in the care of my vehicle, timely in their estimation of length needed to service my car and communicative through the hours they had my vehicle. All in all - I would give more than five stars on this one for sure! Make the call, let A-1 give your car the care it needs!Services: Tire rotations
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October 2023 by Tina Patrick
It is always a pleasure working with Anne and the A1 team on Sunset. They provide a detailed explanation of what is needed and help to make the best choices for what should be done in what order, all while keeping our budget in mind. They are mindful of our time and our family’s safety.Services: Air & cabin filter replacement
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October 2023 by Roger Creasy
A-1 Custom Car Care is a great place to bring your vehicle for service and repair. Had my front end alignment done and oil changes and have enjoyed every visit. Serviced my brakes recently and had the vehicle at the shop. Got in a accident with my other vehicle and called them and understood my situation. Each evening they took my truck inside and was secured until I was able to get back on my feet and pick it up. Awesome place.Services: Wheel alignment
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October 2023 by Kyla Dennis
I trust A-1 Custom Car Care to take care of my vehicle. I know when I drop it off, it is the hands of knowledgeable staff. They take care of routine maintenance and also diagnose and recommend (without pressure) other issues that may need addressed. I recommend A-1 to anyone seeking professional, reliable, and efficient service for their vehicle.Services: Transmission
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August 2023 by My Name
The staff was very friendly and kept us informed how the alignment job was going. Price wasn't bad at all. I only have one issue the alignment didn't stay true on right side
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August 2023 by Landon Cook
I truly could not be happier with my experience here! The amount of time Dustin spent with me discussing all the possible options on building me a custom exhaust system was unreal! They truly over delivered. The work was done well before they said it would be, and under budget! These guys even stayed late so i could look at the truck In the air before taking it home. To top it all, Darin had offered to follow me to my home in nixa and then bring me back to the shop in order to get both of my vehicles back the same night. As a mechanic of almost 15 years myself, it is extremely rare to find the level of professionalism, knowledge, and service that this shop offers! Thank you Dustin, Darin, Annie and all others that were involved! If I could give more stars I would! **********Service: Exhaust
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August 2023 by Daniel Lassley
They are just like every other auto shop now days. Positive they have changed owners in last year or so based on the way its ran. Last work i had done was fine but i don't like how they want you to leave a vehicle for them all day to do simple things. They dont want to do appointments unless they have to. Never used to be that way. And now they cant give any kind of estimate to replace a slave cylinder in a manual transmission. They said they would have to drop transmission first and remove and then they would have an idea of price. Its a simple part that would take them about an hour or 2 to replace but they cannot give me a price range. What a waste of a company that used to be the best in town.Service: Steering & suspension repair
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August 2023 by Adam Bauer
Had my car towed to A-1 to have some engine issues diagnosed. The level of communication and effort to make sure we were taken care of was exceptional. Good trustworthy mechanics are hard to find. A-1 will forever get my recommendation.Service: Auto engine diagnostic
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August 2023 by RachealConnieRonnie JAGEARS
I have used them before to evaluate problems with a vehicle before and thought they did an excellent job. This time it seemed like they just want me in and out. I asked about a rattle on the exhaust it is better but still hearing a rattle it might not the exhaust that is why I took it to them. The break job was good.Service: Brakes
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June 2023 by Bonnie Durrett
A1 did work for us previously on an old Lexus and we were really happy with our experience overall. We took our new Jeep in recently for a standard oil change, and a fluke of a situation seemed to happen that caused a major oil leak and for the Jeep to be out of oil almost completely within two days. While the timing of this was inconvenient and involved lots of concern, towing, a cancelled out of town trip—frustrating circumstances for both sides overall—there’s a lot to be said for how a company handles these types of situations. We felt their customer service couldn’t have been any better from the beginning to end of the process. There was professionalism and understanding at each step of the way, and A1 did a great job at helping to remedy and fix the situation. For us, this further showed why the company has earned almost 5 stars. Very well deserved and we appreciate your all’s work and help with our vehicles!Services: Auto maintenance
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June 2023 by Ted Vaggalis
The crew fixed a problem with my exhaust system. They're great. My truck works fine now. They explained everything to me, let me know what they did. I was very satisfied. I will let friends and family know to go to A-1.Thanks for the great service.Service: Exhaust
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June 2023 by Mike Shaver
High recommend. They got my car in on very short notice to fix a cooling fan issue while on vacation in Branson. They are a family owned shop with 4 or 5 ASE Certified mechanics. They diagnosed the problem, gave me a quote and completion timeframe. Both the quote and timeframe were accurate. They even gave me a ride to the hotel and came and picked me up when my car was ready. Very nice people!
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May 2023 by Lorna Goebel
I had made an appointment to have the car worked on. I was a little early, but they immediately took my car into the bay area. Everyone was professional and pleasant, and had no problems explaining to me what needed to be done and why. They showed me pictures of things I didn’t even know what they were so they had to point out to me what needed to be fixed, but they never acted like I was stupid. They had loads of magazines and newspapers to occupy mean but what thrilled me the most was the coloring books! I will definitely use them again as they treated me with respect and they did a good job with the car and I thought they were very reasonably priced!Service: Exhaust
