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January 2025 by Brynnda Daniels
I'd leave zero stars if I could. This is the worst insurance group I have ever dealt with. I canceled insurance with them in March '24 and made it clear I never wa Ted to do business with them again. they still took out the full coverage payment on my truck out of my account and it took me almost a month to get that money back. They kept sending a check to the wrong address and had to cancel it and resend it. Now they have taken their yearly fee out of my account 10 months later on the 1st of Jan and bounced my rent payment. Don't do business with these crooks!
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November 2024 by Curtis Frank
Avoid using AAA for insurance at all cost. If they were the last insurance company on the planet, I would choose to just take my chances and have no insurance coverage at all. My mom has had AAA for 36 years and has never made a claim the entire time. She finally had to open a claim for hail damage to her roof and some water damage that was caused by a clog in her HVAC drain. They covered the roof but only paid for about 50% of it and they refused to pay for the water damage claiming it was wear and tear. The inspector that came to look at it said it would be covered no problem but the lady in charge of our claim said he should not have said that. You have someone from behind a computer screen making decisions verses the actual person in the field who saw the damage. They can't even get their stories straight. We've had similar water damage to our primary residence and a rental property and our insurers covered the damage (not naming providers here). We had to fix all of my mom's water damage out of pocket. To make matters worse, we just received a letter from AAA stating that they are dropping her coverage due to interior and exterior conditions that increase the hazards against the policy due to mold accumulation in the crawlspace and drywall and mentioned our 2 claims for water damage and hail damage. The water damage was fixed out of pocket so that should not even have been mentioned but then they have the audacity to even mention that claim when they paid $0. She was with them for 36 years and had car and house insurance and AAA auto. Talk about a lack of customer service for your most loyal members. I'm not mad about having to switch her at all. AAA insurance is worthless imo. I'm just upset at how poorly she was treated. If you love your moms, don't ever ever let them sign up with AAA.
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October 2024 by Rebekah DeMoulin
Not upfront pricing, deceptive, like to blackmail
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August 2024 by Russell Abercrombie
Good serve tow sucvess
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July 2024 by Jim Garrett
Their Roadside Assistance service has tanked over the last several years. The tow company drivers will tell you that AAA lies about having dispatched and secured a company. I have had drivers show me that AAA just recently dispatched them despatchers, claiming that they dispatched their local contact companies hours previously. The other day, the first dispatcher I spoke to said that my call was sent out priority because my car was in a dangerous area and was still on the road. Additionally, the first dispatcher I spoke to read the address back to me that I gave her and still entered it incorrectly into the computer. I'm not even sure how that is possible. Then she called me back asking where the car was supposed to be taken after I had already given her a destination, which she once again read to me during the first call. I called the tow company because I am so used to AAA lying. The tow company came anyway. They informed me that AAA did not notify them until about 30-40 minutes after I had called the tow company. The second dispatcher I spoke to, Penny, was good. She was the only positive aspect of my dealings with AAA. This company used to be great. But now, it is just a case study of how service can go from AAA to FFF. I will not be renewing my membership with them.
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July 2024 by Bob Panzica
Would never have them for insure my cars threw them again. The help in that office only care about signing more people up not helping thier customers they have already. God forbid if you have to change anything on your policy. They will not call you back. Then if you cancel your policy to go to someone else they continue taking money out of your acct then take weeks to get it back to you. Worce company to ever deal with. Glad I never had a claim with them.
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June 2024 by Amy Hoover
I was broke down on the side of the hwy with my two dogs with no stores around or anything. It was 93° & my dogs were so hot. I called AAA roadside assistance. After being on the phone with them for 15 mins, they finally said they were dispatching someone to give me a tow and they would be there in approx an hour. 45 mins after that call, they called me to let me know their current tow service was unable to come get me, they were calling a back up service. My dogs and I waited outside my truck in the shade, trying to keep from overheating ourselves. 15 mins after they called to let me know they didn't have anyone coming yet, they called back and was able to get the back up service to come give me a tow and that they would be there in about an hour. So I was on the side of the road for over two hours in the heat with my dogs. They also told me they were putting me down as a priority when I called the first time because of the heat. I was not impressed, neither were my dogs. Someone finally came to give me a tow. At that point, it was just getting dark outside. I think I will find another roadside service.
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June 2024 by Руслан Ращепин
Speaking with Elena, who speaks russian, she told me about discounts and other advantages , but I had nothing. I was calling their supervisor, and he said that Elena will call me regarding the issue, but she never called, and doesn't pick up her phone. The insurance is expensive, and service is awful. It looks like a kind of scam
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June 2024 by Rabidbear Spirit
I have been a AAA member for 27 years. They closed the Joplin office and this office refuses to answer their phone. I leave voicemails and still...nothing! It's to the point I will have to put a stop pay on my insurance policy and find another company.
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April 2024 by brad childress
Terrible service. Extremely unprofessional. I’d give zero stars if possible. I recommend you save your money and avoid the hassle and go with another insurance company
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March 2024 by Devon Toman
Called and got my car towed to a shop and then when I needed it towed back they “ can’t do it “ but wouldn’t explain why they were able to tow it the first time
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January 2024 by Jason Wong
I've came here twice to get an international drivers permit and I've had Laura help me both times. She is nothing less than fantastic! Wonderful people to work with!
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November 2023 by Sophia Redd
continued to charge my card after trying to cancel multiple times- i will probably never use aaa again after my experience with them
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November 2023 by Kellie C.
I believe any entity that enforces a membership fee should at least ensure acceptable customer service I am so frustrated having been treated with such disrespect.. I would save your money and go anywhere but the long revered AAA, it ain't what it once was.
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September 2023 by Don Blair
Tried to get ahold of Alyssa Watkins my insurance agent 5 or 6 times she wouldn't answer her phone left voicemail she never called me back so I could set up auto pay and to pay bill so I wouldn't loose my insurance.wound up loosing my insurance.worst agent there went to Another insurance
