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September 2023 by Pavel Kleimenov
They work sooooo slow
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July 2022 by Georgia
Brandon was really kind and helpful. My dad and I came in to set up a new savings and checking account, Brandon had good customer service, patient and eager to help us.
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May 2022 by Ryan Cassidy
Excellent customer service by Brandon and Christian. Came in needing a new bank account and even with short staff and a long line, they rock!!! Would definitely recommend 100 percent for a new account!!
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March 2022 by Rogue Rose
I changed banks and went to Academy In 2019 because the rep said they were more convenient with flexible hours than the bank I had at the time (and have gone back to) and a few other things. Within a month the hours change to be EXACTLY the hours I worked so I was never able to go in besides my day off (if it happened to line up). I had rude employees on several occasions, they looked like I was a pain and a bother to them for making them work. When closing my account (and my fiance did as well), they didn't even care. My fiance has worked with banking, a standard question is why are you closing and the guy "helping" close the accounts didn't ask or looked like he cared. I have encouraged my friends and family to never bank here. Also, it's been 2 years and I am still getting emails and letters regarding the account and updates with the company and an updated card. So I dont even know if the rep even closed the accounts correctly.
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February 2022 by Casey Dean
I original chose to bank here over a decade ago because the were open later and available 7 days a week. They have slowly become difficult to get to and the customer service is not good enough for me to continue my personal and business account needs. I am sorry to leave a 1 but you really let me down Academy.
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November 2021 by nykeair13
My card was compromised. Online customer service was great. I was able to get a new card on same day at local branch. Danielle at Academy on Independence Walmart was helpful.
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November 2021 by Melissa Dodd
Always pleasant , smiling very knowledgeable. Also very professional, helpful and quality fast efficient service.
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October 2021 by Vannessa Crumpler
Danielle at this branch is amazing! She always knows us by name and gives us very personal service!!!
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May 2021 by fuke Houstone
When no other bank will take you academy bank is there, maybe not the best definitely not but in turn for there poor service and lack of knowledge of there own bank policies they will turn no one away.
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February 2021 by Navarre Stycz
Waited 20 minutes for Quinton to come from the back room! Good think we weren't bank robbers. Leaving the counter unattended and customers waiting that long.
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February 2021 by kyler steding
I would give zero stars if I could. So they put my payroll check on a 5 day hold for no reason. It’s the same check I get every pay period, but my commission check was pushed through just fine. This bank is a joke. I am going out of town and need the funds, but there’s “nothing” they can do.
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October 2020 by Kris Cardwell
The employees are great, but why does it take15 minutes to access my account. They will tell me my account number but not the routing number on the phone.
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June 2020 by james mcmullin
The people in person are great the people they hire to help on the phones aren't
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July 2019 by Carl L
Always very Helpful to me. The Bank Manager is very nice.
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June 2019 by Teresa Pedigo
Always helpful. They call me by name as I walk in up to counter. Rarely a line. Extremely polite.