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November 2024 by Halie Dickerson
Austin was extremely helpful and kind
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November 2024 by KrazyOva Studios
I recently visited my local AT&T store and was lucky enough to be assisted by Austin. His customer service was truly exceptional from start to finish. Austin was not only knowledgeable about all the products but also patient and attentive, making sure to answer all my questions thoroughly. He guided me through the process of selecting the perfect phone, making sure I was comfortable and confident in my choice. Thanks to his expertise, I walked out with a brand-new iPhone 16 Plus, completely satisfied with my purchase. Austin's professionalism and friendly approach made the entire experience seamless and enjoyable. Highly recommend visiting this store and asking for Austin if you're looking for top-notch customer service!
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November 2024 by Ryan
Austin is great at his job. Promote him please
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October 2024 by zach poettker
Went in to see why my new hot spot is not connecting to 5G. Was told by the internet that this is likely due to an older SIM card.
The employee then took my device to scroll through the settings and landed on the WiFi band settings. Asked if I wanted dual band or 5G only. I was confused.
She showed me the setting which indicated.. dual band (5ghz and 2.4 ghz) or 5ghz or 2.4 ghz. I said that this is not a 5G setting. This became a sort of… argument? And me leaving the store.
Proper training is needed for your employees. A basic understanding of the difference between wifi bands and cellular signals seems like day one material.
Don’t argue with customers, especially if you don’t know what you are talking about.
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October 2024 by Liz Kellner
We arrived at 12:04 on Sunday and the doors were locked. An employee inside saw us and did nothing. We stood outside for almost 10min and they still didn’t open the doors. Or speak to us at all.
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October 2024 by Jamie Mccartney
Austin was very kind and helpful. He helped get my new iPhone 16 set up. Appreciate all your hard work.
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September 2024 by Justin Cunningham
Make sure you get any promotions in writing. I was told there was a $350 Visa gift card for signing up for their Internet Air service, & this information was told to me by 3 different employees including one who said she was a manager. I signed up, got my equipment, & never got one. After multiple phone calls with the store & AT&T customer service I was told that promotion doesn't exist & nothing was done to rectify it. I understand mistakes happen, but for multiple employees to tell me the same thing that was not accurate is ridiculous.
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August 2024 by Michael Wagner
Will was great he helped me .thanks to will I have my phone again
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August 2024 by david johnson
We left the store feeling very Bougie…the service was fantastic,
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August 2024 by Michael Wilder
Sierra was awesome at answering all my questions and getting me the phone that I needed.
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July 2024 by Dana Ridinger
Great experience, William was the person helping us with new phones. He was very knowledgeable and transferred everything from our old phones. Very helpful!
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July 2024 by Andrew Baker
Great service great employee very helpful and quick
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July 2024 by Paige Telander
Amazing customer service and super nice
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July 2024 by jonathan trask
See Jakob ! Friendly, helpful, and loads of laughs while you get through the process!
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July 2024 by Hannah Parker
Great customer service and amazing help. Everyone was very kind, knowledgeable, and they didn’t make me feel uncomfortable. They didn’t try to oversell me on anything and helped me choose the best phone for me. Will definitely be using this store from now on!
