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September 2023 by TTV Spar1ing89
Rebecca Williams was amazing when we came in to get a new plan for my phone. She welcomed our family and our newborn baby with open arms. The experience was more then professional it was like being invited to a AT&T family. She had all the right answers to all of our questions we had. She also juggled us and another customer with ease. She even juggled answering questions to other stores while helping us and another customer. Her skills go above and beyond for a regular store manager. I work at Amazon and her customer obsession is nothing shy of what is expected from us at my job. Keep doing amazing Rebecca you are a valuable asset to AT&T!
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August 2023 by German Ashii
Mason was incredibly respectful the first time we came in and treated us like close friends the second time. He was super welcoming and put things into an easy to understand perspective. Coming here again if we ever need anything else.
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August 2023 by Tony van Dyk
The AT&T Staff at the Sunshine Street Location here in Springfield,Missouri was Absolutely Super Awesome Fantastic. Chase and Rebecca made sure that all of our questions and needs were taken care of, and did so in a very quick and efficient manner. Both of these individuals are a definite asset to the AT&T Family. Thank You very much Chase and Rebecca, you both have our sincere gratitude.
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August 2023 by Jasmine Scruggs
Mason helped me in a pinch with 10 mins to spare before closing. Couldn't have asked or received a better experience at your stores.Will definitely return to this location on customer service alone . And looking forward to dealing with him on my upcoming phone and tablet upgrades
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August 2023 by Josiah Pearson
Chase and Mason are paragons of customer service here. They took 3-4 hours to fix a mess up in my end setting up a new account. They got everything solved and fixed everything! They even put on the movie trolls for my children to watch! I personally just came from Verizon where service like this was nonexistent, this is a amazing way to come into att! Thank you Chase and Mason!!
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July 2023 by Allyson Smith
Mason helped us today and he was extremely helpful and made the entire experience so much better and was very nice! Excellent service! Definitely recommend this location!!
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July 2023 by Breanna Mareschal
Mason D. was a tremendous help today. I came in to trade my son's phone and left learning how to save $$ on my business plan that is currently with Verizon. I will come back to this store just to work wirh Mason.
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July 2023 by Dakota Steward
Mason was great, was the only person working in the store. He made his way around to help 3 customers at the same time.
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June 2023 by Chopper Debe
Mason did such an amazing job helping me with my upgrade. I was very satisfied with the quality of service and his knowledge about everything. Thank you mason!!!
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June 2023 by Kimberly Carlock
Mason did a fantastic job for us tonight..Sims card messed up on 1 of our phones he fixed it immediately he was kind curious and has excellent customer service highly recommended him and this att store
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June 2023 by Victoria Reno
Customer service here is top notch!!! I went in to set up 3 lines, one of the phones I wanted wasn’t in stock but Mason the rep I was working with was able to call another store and get me the phone I was looking for. He look care of all my needs like pro. Would highly recommend this location to all my friends! Thank you :)
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June 2023 by Jin Tag
We went in today to add an extra line to our plan and Mason was extremely helpful and friendly. He set up everything quickly and provided us with discounts options. We had a very good experience.
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May 2023 by Judith Bathgate
After going to another AT&T store 'who basically refused to help since there was no manager available' When I walked into the Sunshine store I was greeted immediately by Mr. Mason and was told NO PROBLEM I can contact my manger. After being irritated from not having a phone, not receiving much help, Mason was able to not only contact his manager, he hooked me up with a new SIM card, got my phone up and running and even WENT THE EXTRA MILE TO SHOW ME HOW TO USE the new I-PHONE! I was very Thankful and Grateful. Mason not only was a BIG HELP he went above and beyond his call of duty as a CSR to volunteer his help and stayed after store closed!!***** WAY TO GO store 313 W. Sunshine** GREAT CUSTOMER SERVICE** I am a public worker my self getting great Customer service these days is Rare CUDDOS
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May 2023 by Rachel
This place is the most professional and helpful AT&T location I have ever been to. I came here from the AT&T store located off Glenstone where they had bad customer service and had downloaded programs on my phone without my knowledge or consent. I was very upset when I arrived at this location, but a gentleman named Chase F. came to the rescue and completely put my mind at ease. I explained to him in detail the issues I had with the previous store and with my new phone, and he was able to fix everything in less than ONE MINUTE! He was so kind and explained the technical terms in a way easy to understand and not in a way that makes you feel bad that you're not up to date with technology. He fixed my phone and talked to me clearly about what was wrong with my phone and how he fixed it. 10 out of 10 recommend and I hope his boss sees this because he really did go above and beyond and helping me when I was very distressed after a long day of getting screwed over by the other location.
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April 2023 by Anna Wiley
Chase was extremely kind and knowledgeable. He made our upgrade experience a breeze and managed a busy day with professionalism and efficiency. Would definitely come back to this At&t store.
