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February 2024 by Jessica Durley
My son tried to leave this review and for whatever reason it wasn't posted ...I am completely and utterly disgusted with the lack of professionalism, integrity, and accountability from the Audi service department under the management of Cody Mullins. I was advised to reach out to Audi due to repetitive spark plug failure in cylinder 1 from a possible leak that I had notified them of on my first visit. After Audi's 1st multi-point inspection they advised me to RE-replace my battery, pcv valve, and all my spark plugs to fix this issue. After a week or so later my spark plugs fouled out again. Audi then ran another multi-point inspection where they advised me to replace my oil level sensor and vacuum pump, which I guess they did not see after the 1st multi-point inspection. Then once again, a week later my spark plugs foul out again. They then ran their 3rd inspection on my vehicle where they finally concluded that there is indeed oil leaking from my piston into cylinder 1. Cody Mullins (the service manager) FINALLY after multiple visits THEN wants to advise me that the piston leaking is actually a common issue with my year of Audi (2011 A4) and that there was actually a class action lawsuit in regards to this matter. As a "favor" he offers to do enough to get the car back running long enough for me to trade in the vehicle after paying $3618.26 to Audi for pointless repairs, because the whole time I needed to fix the leaking piston (which he said they would generously do for me for an extra $3000-5000). This whole situation is completely appalling to me and I feel scammed by the Audi Service department. I now have a broke down 2011 Audi A4 with only 83k miles. If anyone has had similar issues to this please reach out to me at my email.Attached is the receipts showing I told them about the oil leak........... Fast forward now to a week later lincoln response with incorrect number doesn't even make since and now you are trying to charge my son another 5k to fix you took complete advantage of my son you should be ashamed to be in business! I left Lincoln a message over a week ago and still no return call after company has charge my son almost 4000 in repairs with still broke down car that has been took care of immaculately since bought!
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January 2024 by Mike Jordan
Just crooked. In 2023 we had oil pan changed and repaired. We took our car to Audi in Little Rock and were informed that the gasket on the oil pan is leaking oil and that there is no sign of damage so their guess is they put too much torque on it. This is wreckless and careless and now I have to shell out another 600 plus dollars to get it fixed again. If Audi Springfield had any respect they would either fix this or cover the repair cost in Little Rock. I will also be filing a better business bureau complaint. So I get a follow up and they tell me to contact Lincoln Wisler and I have repeatedly called over the last week and this man never answers phone or returns calls. If you deal with these people be ready to hire an attorney
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January 2024 by Jeremy Popek
We have had an excellent experience here from purchase to service and beyond whenever needed. They consistently deliver on a personal level.
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January 2024 by William Rawe
I ordered a new BMW and had great experience with both Andrea and Hunter. The ordering process was easy and they kept me well informed on the status of my order. I will request them by name in the future.
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December 2023 by Macy Dougly
My parents and I worked with Cat at Audi to look for a new vehicle for when I graduate in the Spring. It was a surprise so I wasn’t there when it was purchased, but my parents gave me her number when they surprised me with the car. She answered all my questions and even met me one day to show me the features and help set everything up
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November 2023 by Devy Capellan
It was an excellent, quick and profesional experience. This dealership has everything you need to feel like home. Great costumer service. Colton was our assistant on our purchase of a vehicle and it was fast, very helpful and clear. Great service overall
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October 2023 by Becky Beck
My A4 has had some challenges and I've had to take it in for service 3 times for the technicians to try to figure out why it was acting up. Each time I was treated with respect and with care to try to resolve my situation. I am so thankful for Audi Service! I will never own a different car based on my experience with the Service Team. Thank you Blake and Cody for your Outstanding Service.Becky B.
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October 2023 by Rex Brown
Derek was very helpful during my search for the perfect vehicle, and has a awesome personality
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October 2023 by Kolton Buscho
I bought a used from Andrew Zinggand was very happy with everything.Great service and a helpful staff.
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October 2023 by Blake Ferguson
Derek Brown is the best. Timely, well spoken, professional. Job well done brudder.
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September 2023 by Erina W
Always have a great experience. I really love working with Blake and Justin!
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August 2023 by Michelle Kinzbach
I’ve had a great, low pressure buying experience at Audi Springfield this week, but my loyalty to this dealership stems from 11 years of dealing with the service department. Cody and his crew have always treated me so well.
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August 2023 by Angelica Chernyavskiy
Derek was amazing, helped out with everything, couldn’t have asked for a better salesman!!!!
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July 2023 by kank
overall great place with friendly people , tanner answered all my questions and was very professional
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June 2023 by Brandon Foster
It was great! Instant help, and my friend Tanner Stephens answered all my questions! It was a nice visit!
