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March 2024 by Kim Nelson
awesome service
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March 2024 by Karen Hale
Always take such good care of my baby.
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February 2024 by Patricia Robertson
The staff are professional, friendly and helpful. My cats feel very comfortable around staff.
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February 2024 by Eli Lin
We thought our cat was having issues when in reality he was fine.The Uber we had booked to the emergency vet led us to believe it was closed so we called them in a massive panic and they were able to squeeze us in on the date. Thanks to their courtesy, everything was alright. The lady on the phone was so kind and understanding.
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January 2024 by A. Sch.
Great experience! South Glenstone location. 1st time here: Very friendly staff all the way around. The vet, Dr. Voletta, was just amazing. She has a friendly, compassionate manner and she explains things well so I can understand them. She took the time to listen to me, was interested in my dog, and offered much information about his condition and treatment plan and even helped me find the best price on meds. I never felt rushed. Prices are very reasonable too. I left there feeling relieved and so good about the future for my sweet boy. I highly recommend Dr. Voletta.
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December 2023 by Crystal Kovach
They are some of the most kind people. Yesterday we had to put our beloved cat Caroline Tchala down. They walked us through every step. They were all very kind through this difficult journey. Listened to stories about our sweet girl. And let us have time to grieve. They didn't rush us out. Before we left were given a paw print and some of her fur. .When they wrapped her up so that we we could bring her home, they met us in the back so that we didn't have to make that hard walk through the store with her. Truly a blessing!
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December 2023 by Denae Love
The staff took really good care of my dog. She had an ear infection and infection on her mouth from scratching her ear then scratching her face. They took care of all our needs and even did her nails again. We were able to make an appointment quick. The process was easy and the staff friendly and attentive.
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November 2023 by Alex Rodriguez
Have had insurance on my pets for over 5 years, and it seems like they have changed all of a sudden, they don't call to confirm appointments, staff is rude and unprofessional. Long waits are always a given, and it seems that they are more interested now in your money than the actual health of your pet. very disappointed.Update - 11\5\23After years more they have gotten significantly better, I'm assuming the whole issue was 1 receptionist because I have not seen her there anymore. I enlisted my second pet on their health plan. My review it's going from a 1 star to 4. They are getting better but still could use some help in the way they do their appointments are set up.
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October 2023 by Rebecca
By far the worst vet office experiences I’ve ever had have been with this clinic. From the reception staff to the techs to the doctors. All of them are exceptionally apathetic and incompetent.They will waste your time, upsell you unnecessary services, schedule and cancel appointments left and right, and just generally be unpleasant. I had them schedule two appointments in the same month and when I showed up they told me they couldn’t perform the scheduled tests for one reason or another both times, but that they could happily perform a “check-up”. At said check-up they missed a HUGE health concern that fortunately, the other local vet I went to was able to catch and resolve within the week.Worth. Less. Just find somewhere else, anywhere else because this place is awful.
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August 2023 by Sally
Very nice and personable. Both me and my baby girl were happy with the service.
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August 2023 by Jeff Loewe
I haven't been to this location, but I used to take my dogs to a Banfield near Chicago. I was never allowed in the exam rooms, and it just felt like a fast-food version of a vet. They never even knew the history of a returning patient. However, they were polite, and my dogs were healthy. I still much prefer our new vet.
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August 2023 by Melody Beaver
Typically a reasonable time to get in for the appointment, and the staff is really great! You can tell they care about their job! It is often VERY difficult to get in touch with them by phone, though. They should really consider an additional front desk person, perhaps. Their monthly payment program helps me to afford the care my older dog needs, which I am so grateful for! And when I need to purchase meds for my dog, if their price is high on the meds, it has been no problem to get them to approve the prescription when I find it through other sources for a lower price. I used to pay for a plan for my grand-dog a few years ago, and he had excellent care back then as well. Overall, great experience! The only thing that would make is better is if they had another person helping to answer the phone.
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August 2023 by jC Loewe
I haven't been to this location, but I used to take my dogs to a Banfield near Chicago. I was never allowed in the exam rooms, and it just felt like a fast-food version of a vet. They never even knew the history of a returning patient. However, they were polite, and my dogs were healthy. I still much prefer our new vet.
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June 2023 by Jennifer Hubler
Very responsive! Our Goldendoodle likes going there and that speaks volumes!! The wellness plan has been so easy and affordable.
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May 2023 by R Kilowatt
They are not open on Mondays and the only emergency pet hospital in town closes at 7:00 a.m. Monday and does not reopen till 6:00 p.m. Monday so if you have a pet at Banfield, that has an emergency on Monday, you will just have to wait until 6:00 p.m. and hope it lives that long.