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January 2024 by Annette Henderson
Had a great experience with this company, Gregg and Nick were so kind and accommodating. Would definitely recommend!
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November 2023 by Janice Grimes
The salesman greeted me and asked a couple of questions. After he showed me a few mattresses he thought would work for me, he let me try the mattresses. I appreciate the fact that he didn’t hover over me but let me explore what the store had to offer. When I had questions he was ready to answer them. This is.my second time purchasing mattresses from this store. I would definitely recommend this store to others.
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November 2023 by jeff lash
From Showroom to Delivery & setup,a great experience.Answered all our questions & concerns to help make the right decision for us.Delivery/Setup guys did a very nice job, respectful of our home.Demonstrated all the features of our new purchase and removed all debris.5 out of 5 Stars easily !
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November 2023 by Courtney Vaughn
$2000 in a year and a half later and a court case where they forged my name! Im making sure I finally sleep comfy! This place should be shut down! don't waste your time or money here. Plus it smells terrible in there like somebody puked!
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September 2023 by Charlene Craven
After 24 years we decided it was time buy new mattresses. So we wanted to give Beautyrest a try,after looking all day long we were at our wits end and we were ready to buy. Brian was very helpful and knowledgeable and was ready to give us a good deal. I recommend them to anyone.
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August 2023 by Darrel Frazee
Went in to buy a queen sized bed that was advertised for a guest bed. The store did not have one in stock but I was told by Greg that there was one at another store, and to try the twin and comfort level would be the same. We tried the twin and it seemed fine. Greg got the delivery set up. When the mattress arrived the delivery guys (very nice people) got the bed in place. That night my sister slept on the bed. She got up during the night and slept on a couch because the mattress was so uncomfortable. The next day several other family members tried it out and agreed. The firmness was inconsistent and the mattress sagged in areas. I called the store and talked to Greg and let him know I was dissatisfied. Greg said I could come in and pick out another mattress. I came in a couple days later and talked to the manager on duty. He seemed grouchy and responded in a curt manner. He was telling me I would have to pay an another delivery fee and a restocking fee and the store would not give a refund. I ended up buying a mattress that was twice as expensive after the additional charges. This was a very disappointing experience and could not recommend the store.
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August 2023 by Debi Achor
We had the best retail experience when shopping for new mattress & foundation. Friendly, courteous & knowledgeable plus locally owned. We highly recommend!
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June 2023 by Dan Golos
Would definitely come back here again. Had a few issues with delivery, but they went on and beyond to resolve all the issues. Professionally took care of all my request.
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March 2023 by Fadilah Gambrell
We have had the class C Black for less then 2 weeks. Very comfortable(only reason for the 2 star) but already has sagging both sides and hump in the middle you can see thru a thick comfortor. Called store and was told to go online to fill out warranty issue section! Seriously I've spent thousands on a high end mattress and this us what I get! So disappointed.Wow I called back Monday to talk to manager Brian regarding sagging in 1st 9 days and he said all pillowtops will do that.. in 9 days!!! Not true as this would be 3rd pillowtop I've purchased, most do it after several years),he was very rude saying if it's comfortable I should just keep it and even though I'm in 60day sleep trial period they want to charge me to switch it out. I told him the sagging in less then 2 weeeks feature was not mentioned in their sales pitch and his response was " well did you ask that question " seriously?Horrible service. I've left a message for owner. Let's see if they really stand behind their products.****Tuesday I heard back from my original salesman Gregg- he was great! Same as day I bought mattress and he is helping me resolve the issue with a new mattress & a plan if issue persists, this is what I expected the 1st time I called. Problem solving & solutions. Appreciate your level of service Gregg and standing behind your products as promised, that's what makes repeat customers. Increasing my rating from 1 to 4 stars. Will be a 5 if next mattress holds up-fingers crossed.
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January 2023 by Alisha Long
Greg sold us our first mattress. We gave it our best shot but with me being a stomach sleeper it just was not quite right. They were great and let us return it for a Sterns and Foster with Greg helping us a second time. The wait was quite long with issues at the plant. Not the fault of Beautyrest at all! They worked with us and we were in touch with Brian at Sterns and Foster who kept us informed and lots of apologies! Nick also was great in the process! The mattress is awesome and just what we needed and I have never slept better! They also sent us a very kind gift for our inconvenience! I cannot say enough how great this place is and will recommend them to anyone who asks for advice for a mattress purchase! Thanks again for all you did for us! Jason and Alisha Long
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January 2023 by Laura Terhune
Great customer service. Got the bed very next day. The delivery drivers were wonderful. The mattress is amazing. Best sleep I've had in a long time. I highly recommend this place!
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January 2023 by Alexis Childs
This is our third mattress from Beautyrest Sleep Gallery! They’re perfect! Just like sleeping on clouds!Fast and professional delivery!
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October 2022 by Regina Coker
Want to cut to the chase in finding the best mattress at a competitive price? Do you want to support a local business in doing so? In case of warranty issues, do you want a business to go to bat for you instead of having to do it yourself? Skip the rest and go to the best! Gregg Wilson didn't have to plug my information into a tablet to recommend mattresses for me to try. He knows his products! He listened to my concerns, learned about my sleep habits, and based on my particular situation, recommended mattresses accordingly. When I laid on the mattress I ultimately purchased, I could tell an immediate difference in it from the rest and felt it was the one. And if not? They have a satisfactory return policy.I chose an adjustable base. Gregg didn't try to upsell me a base that had more features than I needed or wanted. But get this. When he found out that I would have to wait a few weeks for the base to come in, he said, "I don't want you to have to wait on your mattress. I'm going to upgrade you to a base that we have in stock." And an upgrade it was! Talk about stellar customer service!!! The next day, I had a couple of questions. Even though Gregg wasn't there that day, Nick was equally helpful. I couldn't be more pleased with my sales experience, and Gregg is to be commended.I bought my mattress/base on a Wednesday. Delivery was scheduled for Monday between 4-8pm. (Very nice for people who work.) Talk about a seamless experience. The delivery men called before they arrived, they had on masks (which was a nice courtesy, since masks are optional now), it was pouring rain, but they wiped their shoes thoroughly and when I handed them towels, they dried themselves off and everything they could on the mattress packaging. Talk about mannerly! "Yes, ma'am; yes, sir." They had to go around several tight corners to get to the bedroom. They were extremely careful in bringing the mattress in and positioning it--not one doorframe or piece of furniture was hit by them or the mattress. I was very impressed by that. Heck, I was impressed with this whole experience--if only every purchase could be this easy and perfect! I looked on my paperwork to see if the delivery men's names were listed, but they weren't. I do hope management or the owners will look up my information and recognize the delivery men in some way.I am enjoying my new mattress, and Beautyrest Sleep Gallery has earned a customer for life. Thank you!
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October 2022 by S Fletcher
Was in today and Gregg was really helpful but didn’t pressure or anything. He was relatively quickly able to help identify some options that might work for me. I live elsewhere and was researching mattresses before a flight, but if local I would absolutely buy from them.
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October 2022 by Alexandria Webb
Gregg is outstanding and so incredibly helpful! He made finding a new bed for my fiance and I so easy! I highly recommend going here for ALL of your mattress needs!
