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November 2023 by Donald B.
I rented a car from budget in Springfield airport and had already bought the insurance from Priceline and was told to sign for it but it ended up being more insurance that cost more than the car rental itself, I don't know why these people aren't being investigated on criminal charges after reading all the horrible things that they've doing to other customers, I filed complaints with the state attorney general's office and the federal trade commission and I urge else that has been ripped off to stand up and fight back against this kind of business practices
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November 2023 by M.D.T TAULBEE
Beware of fast talking, sign here service at the pickup desk. We were charged for gas service and ins. which we verbally declined and returned the car full. A dispute has been filed with our credit card company as this almost doubled the cost of the rental that was prepaid. This is our second try with Budget due to poor service a couple of months ago. We gave another chance.
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November 2023 by Jasun Farnsworth
Received a vehicle and the plates were to a completely different vehicle. Cop pulled me over with my kids in the car and placed me in handcuffs until he could verify it was not a stolen car. Upon returning to the rental car agency the staff was completely unhelpful and told me well we do have 30 days to transfer plates. My kids were crying thinking I was going to jail and the staff was super u helpful with their oh well attitude. Will never rent from budget again.
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October 2023 by Lee Porter
Absolute joke of a company. I rent for cars for business weekly and I will never use Budget again. We stood in line to return the car which made us 30 minutes late returning it (they have a 29 minute grace period) therefore it went from a 76.00 reservation to a 242.00 charge because they charged an entire extra day fee on everything, extra driver, a full extra day insurance, a late return fee all while standing in their line at the airport. Agents were extremely rude. I will never use them again and I will never recommend them to anybody.
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October 2023 by Todd Kirkpatrick
The young man at the counter got me on my way quick and gave me a major upgrade from a midsized car to a large SUV. It was the nicest vehicle I've ever driven.
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September 2023 by Mynor Diaz
So far it has been great renting cars from Budget Car Rental. This review is specifically for the rental location in Springfield, MO airport. The pick-up and drop-off experience is smooth, quick, and what one would like to have every time a car is rented. I was in and out during each process, no hassle. Loved it, and also was happy with the car I got! The car was new and did not have any foul smell like some other cars I've rented from other car rental companies.
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August 2023 by Diane Paris
I have always used Enterprise in the past but the level of service I received from Budget has turned me into a Budget customer. The young man that helped me was extremely nice, efficient, professional and patient. He made the process so easy. Traveling can be stressful, but when you are dealing with someone who is smiling, using eye contact and is kind as well as fast, it really makes a difference.
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July 2023 by Phillip Barton
Got me a car last minute when a 3rd party site booked me a car that was even at the location selected for pickup! Beautiful brand new ‘23 Kia Sportage, amazing car, smooth driving, great gas mileage! Would rent again!!!
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July 2023 by Michael Florio
Car was great, but the customer service was beyond amazing! The people working at the Springfield MO. Airport site are super friendly and helpful. Renting from budget was one of the easiest stress free experience I have had.
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July 2023 by Dorothy Atkins
This was my first rental experience and it was wonderful. When I went to get my rent, I was talked into an upgrade for $10 more a day, which was great for my bachelorette. We were able to take one car instead of two, and everyone fit comfortably. When I returned the car, the attendant was friendly. When I realized that I had left some luggage in the car, I was able to call up there to notify them. By the time I got there, they had everything up front for me ready to go. I think I will only rent cars from Budget now.
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July 2023 by Google user
Got me a car last minute when a 3rd party site booked me a car that was even at the location selected for pickup! Beautiful brand new ‘23 Kia Sportage, amazing car, smooth driving, great gas mileage! Would rent again!!!
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May 2023 by jennifer
If I could give a zero I would. St Louis budget is by far the worst budget location. Not enough employees, employees are miserable and there and not enough cars. Lines are long and take hours. Go somewhere else because when you go here you get a car that has been in an accident and smells like Marijuana.
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March 2023 by T Bone J.
This is the WORST place to ever rent a car at. You think you're getting a good deal, because they're among the cheapest to rent at this airport (Springfield, MO). But in the end, you pay for it in hassle, and multiple phone calls to try to straighten the issue out. I probably spent a full 3 hours of time speaking to multiple people as well as Budget Corporate. The supposed Manager at this locating, Loren -- who will not answer or return your calls -- is the worst person I have ever dealt with when it comes to car rental. He should have been fired a long time ago, given how many problems this place has. I ended up eventually speaking with his supposed boss, Lee Hanson, who wasn't much better. And the counter staff here? Also the worst. They even give "slacker" a bad name.And if you speak with Budget's "Specialty Department," they are also the WORST, with customer service that doesn't do what they say they will. STAY AWAY. I WILL NEVER RENT FROM THIS LOCATION AGAIN. I will pay the higher price with another company.
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March 2023 by Tisha von Ting
On 2/18/23, I reserved a vehicle from Budget at 2300 North Airport Boulevard, Springfield, Missouri, via the Costco website. Upon arrival at the Budget service desk, I was greeted by Dusty. Dusty was quite personable, engaging, and accommodating, and he provided me excellent customer service! I was very pleased with my rental upgrade and pricing, as well as with the easy return at the end of my trip.
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March 2023 by Tisha V.
On 2/18/23, I reserved a vehicle from Budget at 2300 North Airport Boulevard, Springfield, Missouri, via the Costco website. Upon arrival at the Budget service desk, I was greeted by Dusty. Dusty was quite personable, engaging, and accommodating, and he provided me excellent customer service! I was very pleased with my rental upgrade and pricing, as well as with the easy return at the end of my trip.