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April 2024 by Newgot Network!
Me and my partner went here for our 1 year anniversary a year ago and got matching frogs. February 22nd was our anniversary and it was my favorite day. I had the best time. This year he broke up with me 2 days before our anniversary and I am heart broken. This frog has kept me alive and happy.
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April 2024 by D P
I've been to a few different build-a-bears over the past couple years, all in different states, and this is by far the worst experience of any. The staff was not as fun and engaging as usual when stuffing. The line was so long that it wrapped around the shop so the kids didn't get the whole experience with being able to "wash" their teddy after stuffing it then picking out clothes. You have to do all that as your waiting in line which was annoying. Nobody was really helpful in picking out bears or clothes or anything, just in helping us find the line and rushing us to it. I wanted to do this as something special for my kids before my husband deploys and it was not the experience I was hoping for at all. I wanted him to do a voice message for them in the bears but we were rushed into the line for stuffing. My husband hated the experience, my kids were happy they got a stuffed animal but I was annoyed and will surely not be going to this one ever again.
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March 2024 by Jason Hardman
Great place to take the kids tp
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January 2024 by Kalli Carter
We were so excited to come in and have a birthday bear experience and the employee there named Beth was an older lady and she was so rude to me and my mother and we didn't get to participate in half the experiences which really made us sad. She then kept at being rude to us intentionally and when told we felt like she was being rude and we were upset with our experience she tried to gaslight us and tell us we are crazy for thinking that and that she did nothing wrong. When asking for her name or employee id she then responds have fun with that! Worst customer experience of my life this person should not work with kids so sad!
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January 2024 by Sarah W
My husband and I went last weekend as we bought some bears online and took them to the store to add sound and stuff. We got there right when they opened. The manager set us up with the sound and then went to the back to finish getting ready leaving the lone employee by himself. Caine was getting us squared away with stuffing and a few more families started trickling in. We made our way to the register to check out and stood there for about 10 minutes while a relatively large line had formed for their friends to be stuffed.Caine did an amazing job juggling everything all while keeping an upbeat and positive energy!! He definitely deserves a raise and a huge kudos!
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January 2024 by Jessica Parker
Our daughter were so excited! The experience was going great, then we went to check out. Our daughter didn’t want to put the toy on the counter, she’s 3, she didn’t understand and we were correcting the situation and the employee name Traci said, “if I don’t go beep beep then you get no ruff ruff” REALLY!!
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January 2024 by John Price
Great experience for our 1st time.
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December 2023 by Zach Ralph
Had a fantastic visit at the Springfield location in the mall. They had a party of about 15 people come in, unannounced during the holidays and were still able to handle my exchange in a very prompt manner that wasnt even their fault to begin with. It was the wearhouse that messed up an audio recording for me. Beth and Molly were specifically wonderful even though their entire staff that greeted and talked to me were so kind in the midst of a very stressful situation. Fantastic experience. Great work to those people and that team.
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December 2023 by Jade Morfin
Friendly and sweet staff!
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December 2023 by Andrew Stuehmer
Beth the manager was rude and disrespectful to me and my family. She snapped at my child. Telling her that she was not allowed to touch the clothing for the bears. She was rolling her eyes and getting an attitude as we were just trying to shop.As we were shopping I overheard her yelling at her workers. She ruined our experience. My child left crying. 0/10 would not recommend.
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November 2023 by Christie Love
This is not a safe store for people with disabilities to work at. The manager did not allow an employee to use their disability accommodations. Very disappointed in the manager of this store. The other employees were friendly and kind but the manager clearly discriminated and belittled an employee.
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September 2023 by Gloria Nibblett
We had such a great time building the 2 Pikachu's. The kids love them!!
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July 2023 by Cassandra Epperson
The sales lady was awesome, made it an adventure for my niece. Definitely recommend.
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July 2023 by Doug Spitzer (Reel Real Estate Media)
Absolutely an extraordinary experience for my 7yr old daughter. She LOVED it
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June 2023 by Trisha Marie
Friendly people working, but I think they may be a little understaffed. The two people working were having to run around from place to place to help people. I felt bad for them. Again, both employees working were very sweet and made sure our little girl had fun making her bear. I would go back. :)
