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May 2023 by Lisa Lewis
Just wanted to thank Brooke for her help with finding the perfect vintage vibe for my bathroom. I am very happy with the ceramic basket weave tile. Great service!
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May 2023 by Leon
My sister recommended we go to The Carpet Shoppe when we were looking to carpet all four bedrooms of our home. I was leary at first, thinking they would be much more expensive than others since I viewed them as the "elite" shop in town. Boy was I wrong! Not only did they give us an amazing price, but Karen Ruwwe was amazing to work with and truly went the extra mile to earn our business. They not only got a sale, they got a loyal customer for life. Five stars with no hesitation, highly recommended!
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May 2023 by Amy Castor
Being a landlord, being able to get quick turn-around on a carpet order is important. Kristen was very helpful in helping us get measured, choosing an appropriate carpet, and scheduling the install. We will use her again!
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May 2023 by Janet Martin
Brooke Hafner was very helpful throughout the process of getting outdoor carpeting for my screened-in porch. It looks great and she was there to follow up every step of the way. Very satisfied.
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May 2023 by Gerry Hannam
Excellent customer service from the Salesman Burton. Went above and beyond to help us. Always there to answer any questions every step of the way.
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January 2023 by Pamela Fizer
My experience with The Carpet Shop was excellent. David B was knowledgeable about all of the flooring and knew the answers to my questions. He also asked things I hadn’t thought of, to make sure I would get the flooring that was best for my home. I ended up going with a beautiful laminate,Mohawk RevWood, which ended up being a better price and quality than the LVP I started with. The prices and service were top notch, from beginning to end, and in one instance OVER AND ABOVE what was promised. I will definitely use them again based on this experience. Very happy with my experience.
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August 2022 by A J
Jeff and his team have been great to work with! We are building a new home and our builder suggested The Carpet Shoppe. They have been very accommodating with helping us pick the flooring for our new home and we are selling our current home and needed some carpet repair and they sent over Paul and Paul was very professional and productive in helping us fix a few areas of carpet.
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August 2022 by Grant B
My wife and I decided to remodel our home. We needed the whole interior of the house painted, new carpet in the bedrooms, new ceramic tile for the kitchen floor, and new backsplash to compliment the new granite. We went, multiple times, to a total of five different carpet and flooring companies. To make a long story short, everything we were looking for we found at The Carpet Shoppe. Tina King is outstanding. She was patient, always made herself available, and is extremely knowledgeable. She listened to what we wanted and proceeded to take our vision and make it a reality without any sales pressure. Pricing was very competitive and the installers were top notch. Tina even recommended a painting company to us. So save yourself a lot of running around and go visit Tina at The Carpet Shoppe. You'll be happy you did!
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August 2022 by Linda Collier
Dave with the Carpet Shoppe was friendly and very responsive. While we ultimately did not purchase from this business, we were impressed with Dave's work ethic.
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July 2022 by Charlene Berquist
I have shopped with the Carpet Shoppe for many years and purchased a wide range of products. They have quality products and are exceedingly easy to work with. I particularly appreciate their dedication to customer service. For many years I have worked with Rebecca Flynn and she has been outstanding. She has a keen eye for design and has always gone above and beyond to assist me. I highly recommend the Carpet Shoppe.
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July 2022 by David Oheim
Rebecca has been wonderful to work with during our remodel! From colors to products She’s brought our vision to life with excellent materials all while staying within our budget. We can’t say enough about the service and products offered at The Carpet Shoppe!
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July 2022 by Gary Stewart
The Carpet Shoppe has always had an outstanding reputation in SW MO. Recently Rebecca assisted with flooring for a remodel of my family's farm house. She understood the necessity for durable and cleanable selections. She did not disappoint! And just this month, we completely replaced all the carpet, added hardwood in our hallway and had a large 24X48 porcelain tile installed in the foyer of our home here in Springfield. This along with new wall paint and woodwork paint has given our home, built in 1960 a new life. Rebecca's knowledge and expertise working with different flooring options, and her ability to offer selections of each made our choosing very easy. She always took our calls, and answered all questions promptly. She took the worry out this rather large project! There is no doubt that other clients that have the opportunity to work with Rebecca will 110% satisfied. The Carpet Shoppe is very fortunate to have her on their team.
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July 2022 by Chuck Oheim
Rebecca has been excellent to help us. Her vast knowledge in the products, coupled with her capability to provide guidance in what products are best for the specific home have been instrumental in assisting us with a successful remodel. We will definitely use Rebecca, and The Carpet Shoppe, for future flooring needs.
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July 2022 by Cindy Love
I have used The Carpet Shoppe for years!! Both for business and personal needs. I can count on their customer service and installation. Excellent sales staff to help. Karen Ruwwe is exceptional in tile experience!!
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May 2022 by Bobbi Mullins
What a great experience! We decided to do a partial home remodel and I wasn’t quite sure what I wanted to do. I walked into the carpet shoppe and such a huge selection of products to choose from! The employees were super knowledgeable and even helped with some ideas as far as colors, designs, etc. I was also very impressed with the customer service! When your spending a small fortune to remodel your home, you want the best experience possible! I shopped around at other vendors and no one came close to carpet shoppe! I was really nervous about the installation as I can’t stand mess and disorder and since this was a pretty big remodel I knew it was gonna be a little hectic. The installers were awesome too! They got everything done in a timely manner, had great communication, and they did such a beautiful job! I am super pleased with everything! Thank you Carpet Shoppe! Will definitely use you again on our next project!
