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December 2023 by Brady Marshall
My Mom brought me to this branch on our way to Bolivar, to deposit the check that my maternal grandfather sent me for Christmas. I was able to do so in a timely way.
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October 2023 by J
Crazy fees on my account there. Every month I feel like this bank charges a new unnecessary fee, can't wait to switch
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August 2023 by Skylar Skinner
Horrible customer service. I went into Commerce Bank on Kansas Expressway to make a wire transfer. While I understand why the bank teller asked me if I knew who I was wiring money too, I found it extremely unprofessional and rude for her to insinuate that I was being scammed and needed to be precautionary, and not proceed with the transfer. I had already sent this title company money, I knew I was not being scammed and was confused as to why she was being so skeptical of me. Then, when I gave her the information of the bank it needed to be sent to, she proceeded to ask me questions I didn’t have answers too, thinking that she would know what the “ABA #’s” and “Account #’s” meant since she works… at a bank. As a result, she insinuated that I was not giving her correct information and if I proceeded, my money would be lost and I would NOT be able to get it back since I was the one who didn’t have the correct information. I quickly apologized for wasting her time and left. So, I went to their location on Battlefield. It took roughly 15 minutes for a bank representative to confirm my information and send the transfer. I’m now worried I did something wrong? I wouldn’t recommend Commerce Bank to anyone now due to this interaction. Teach your employees how to educate their customers so they have a better understanding of their finances and money situations. I will be changing banks as soon as I move and will no longer support Commerce Bank.
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July 2023 by Nettie Wiggins
Typically anytime I need come into this branch I work with Shelby. She is fantastic! She helped me today set up a new account and she did it in a seconds time, she’s quick! Her customer service skills are great, I never have an issue communicating & working with Shelby. She was able to keep a good conversation going during my visit, which many can’t do! I appreciate all she does for commerce and her customers. I’ll continue my relation with this branch thanks to shelby.
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July 2023 by Bret Heyman
Most of the employees at the north Springfield branch have little idea as to policy. They have to email corporate and ask them the question, only to never receive a response. I've been waiting for a solution for 3 weeks.
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February 2023 by Mary M
I will do business with this bank. Great customer service. Good people here. Go see them you won’t be disappointed.
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December 2022 by Kerry Fournier
The branch I use have the best smilesAlways ready to help. I’m building new awareness of money and credit THX
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August 2022 by AURELIAN CONSTANTINESCU (Lou)
Get in person to fix a "fee" problem and the representative was very helpful. Thank you!
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July 2022 by Amanda Lewis
Took my daughter in today to deposit some of her money, banker 87656 was extremely helpful. I was very pleased with his service and patience! Thank you!!
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July 2022 by Donald Long
Thanks Jared Crawford you are a banking genius with a lot of care for your customers you took a rather horrible situation with my concern, honestly bad for me at first coming to bank about loosing card had to go through all that red tape to get funds transferred to checking account, then opening new my spending card, agent helping made error, but Jared took the initiative to be not only a great team player but more like the Captain of the Team, Stephanie thank you for taking the call and the actions you took, couldn't fixed this error on my own. Thank You both very much!!! My thoughts of Commerce have improved by 1000 percent!!!
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February 2022 by Sidney Stafford
I’ve been banking with commerce over a year with very good experience,
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January 2022 by james lee
good bank. haven't had any problems in 4 years.
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September 2021 by Russell Stamper
Commerce Bank has served my needed for a long time without incident. A reply great place to do business
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September 2021 by Tess Marie Branch
Fast and friendly
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August 2021 by Joshua Goble
Commerce Bank always gives me a pleasant experience when I go through the drive thru. They are always professional and friendly and I never have any issues when banking through the drive thru or the lobby. Thanks for always giving great service... :)
