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January 2024 by Sarah Rader
Chloe is the best teller on the planet!! She knew me before I even shared my ID with her. She had to of remembered me from another visit. But from thousands of people she helps, I felt like 1 in a million. Excellent customer service. I trust this bank
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August 2023 by Solana Zalapa
Great customer service and friendly bankers!
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June 2023 by Ryan Macklin
Had some fraudulent activity on my account. Chloe and Dani went above and beyond to resolve the situation. The whole staff is amazing but those 2 and Brad really go the extra mile for their customers.
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March 2023 by Wesley Smith
The staff are very friendly, quick and efficient! That are knowledgeable and make everything a very seamless process.
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October 2021 by DoThe RightThing
I installed a Door for a Customer, he asked if he could write a check, I said no problem but wish I hadn't. I went to cash the check and was told I had to pay a fee of 8 dollars. I agreed, Then I was told I had to give them my social Security number, I said its invasive and against my constitutional rights but OK, then wanted a phone number. I WONT EVER accept a check from Commerce bank again, employees say its our policies, but don't realize they are acting as tax collector just like third world countries! If I could negative star them I would unfortunately, not possibly avoid any interactions with these people.
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October 2021 by Jarrod Golden
3301 E Sunshine StSpringfield, MO 65804 This location employs individuals that are not fully qualified to do their job.I requested a sum of Mexican currency, which they said had no fees. Upon receipt it was $60.00 short. I asked the teller why, she said they send the request to another entity and they based the sum on '"a calculation." I knew the exchange rates for the date I made the request and informed her of this. She replied with the same answer three times before I decided she was too d*** to continue talking to. Disgusted, I walked out.Unsatisfied, I walked back in and saw another teller, hoping for something a little more educated. Pretty much the same answer and unable to do the math. Again, frustrated, I walked out.Starting to get really irritated and kicking myself for accepting the answers I received, I walked back into the bank to speak with the manager.Upon asking the manager to do the math, she rudely replied,"I don't do math. Just because I work in a bank doesn't mean I do math!"Wow, a bank where none of the employees knows basic math! I gave the money back and departed.This bank is set up to use people's funds at their own discretion. They fool the public with a $50.00 referral program written in bold lettering, but after reading into the fine print, one could make a million dollar deposit and not qualify. One needs to be on direct deposit for a pre-determined timeframe.Why do they do this? So they have a better idea how much money is guaranteed to hit their vault, so they can invest your funds as if it was theirs. They can do this safely knowing that if they invest wrong, customers are protected by Federal Insurance.I wouldn't mind so much if the employees were friendly and competent, if the bank actually had employees sitting at their desks (several empty desks), or if they passed some of the benefits from investing customers funds back to the customer.I think this bank, much like the ones popping up all over, are keen to the fact that it's one of the easiest means for rich people to fleece the public.Every responsible adult needs to have a bank account, and that's where they get you.Avoid Commerce Bank at 3301 E Sunshine St, Springfield, MO 65804
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October 2021 by Ashton J.
Melissa was very helpful and kind.
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July 2021 by Joel Parsons
Terrible terrible bank. They messed things up 3 times in 3 months. Terrible. My case was closed, three weeks later they take $100 from me. Disgusting business. Nobody on 800 number can tell you anything. Terrible company. I am leaving for another bank tomorrow morning. I have had enough.
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July 2021 by Amber. Wright
WORST BANK EVER. THEY STEAL MONEY OUT OF YOUR ACCOUNT AND NOBODY CAN TELL YOU ANYTHING ON THE 1800 NUMBER. THIS IS THE LAST TIME. I AM NEVER USING THEM AGAIN. I AM GOING TO PUT SIGNS UP ABOUT THIS COMPANY. I HATE COMMERCE BANK. THEY ARE NOT A GOOD BUSINESS AT ALL.
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June 2021 by J D
The reviews tell it all...should have read them before going to this branch. Customer service is sorely lacking!
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April 2020 by aaron smith
Trash...
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March 2020 by vinny cammarata
So many fees, I can’t even use my money. You get fees is you are poor
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November 2019 by BIONIC BAT
They take forever to process deposits. Saturday, Sunday, Monday are off the table. Tuesday is still iffy. Wednesday through Friday before 5 is your only chance. It takes forever for most deposits/withdrawals to show up in general. It’s been nearly 2 years since they switched to chip cards, yet I still have to insert and remove my card at the atm just to be told it is a chip card and to reinsert it. On the first insert it says to remove the card. “Chip card detected, please re-insert.” I know it’s a chip card. I’ve known for 2 years. How does your atm not know yet? Will be switching banks ASAP.
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April 2019 by Mark Adkins
I have been a customer for almost 20 years but as soon as I can set up accounts at another bank I am moving everything! All 4 of my accounts. There was a day when people knew my first name when I came in and appreciated my business. Today I am hassled, Profiled only to have to give them ID to cash a check written to myself? Hassled to get Cash back out from my deposits totaling close to 20K just today? Ask me to verify my address for security purposes? I'm Done with you Commerce, Including my commercial accounts. :(
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April 2019 by A W
Hardest bank to deal with by far. Especially for just wanting to cash a check that was written on them! I would make sure to bring every legal document you have and an extra arm and a leg! Ridiculous! And the little young lady working the teller station at the Sunshine location was rude! I personally will never bank here and will no longer except checks from my customers written on Commerce Bank.
