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October 2023 by Tyler Morgan
Brought my car in for an exhaust leak and tie rod repairs, they got the job done quickly and kept me updated the whole way through. They worked with me on the price since I was low on cash and also helped me out by giving me a free alignment since I couldn't afford it at the moment, great and understanding people! Highly recommend them for anything you need done.
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October 2023 by Bill B
I was visiting family in Springfield and needed the fuel filters replaced in my Ram truck. I called Complete Automotive. Michael was able to get me in and out on the same day. They even gave me a ride to where I was staying instead of sitting and waiting. Very pleased with the service and will definitely use them again when visiting Springfield
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September 2023 by Adam Escoto
If I could I would give them 10 ⭐ review! Michael was extremely helpful. I was in town on a business trip, and my Explorer had problems. I called around multiple mechanics and everyone was too busy and couldn't get me in today. Most other mechanics were too short staffed or overloaded with work. Michael took time to seek and understand that I was on a bind as I wasn't from the area. Once I got my Explorer towed there, they immediately jumped on the job and had me on my way within just a few hours. I think it was a super long gesture that they took priority over my situation and at 3pm they were able to still be willing to say YES! I know most would have said, tomorrow or next week, which would have been super inconvenient for me. Again thanks Michael and team for the help, and more than anything, letting me feel like a true valued customer, even though it was my first experience there!Highly recommend!!
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September 2023 by Anna Blair
The owners and everyone that works here are the absolute best!! They are so kind and caring. If you don’t understand the paperwork they are willing to walk you through it so you understand. My kids loved they could get snacks and drinks. It’s a very clean and homey atmosphere that you will just feel comfortable in and like you belong. If you are looking for trustworthy shop that will use the best parts to fix your car so the repair lady this is the place for you!!
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September 2023 by Stacey Evitts
Thank you Galen and Complete Automotive! When my Escape wouldn't start and my dealership is over 3 hours away I needed to find someone local willing to look at who would listen to my concern. I called them and they told me to have it towed to them and they would do their best. Galen worked on my car for a day and a half to get to bottom of the issue. He fixed it and was able to tell me what the deeper problem was that had originally caused the issue. Even though my car was a pain and he worked on it periodically for 2 days, they didn't charge me an arm and a leg! I was able to text with my mechanic at any time to check the progress or ask questions. I will gladly be taking my car back there and recommending anyone else to take their vehicles there!Services: Electrical repair
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September 2023 by Elliot Barber
I have been having issues with a major parasitic draw (1.5-2 amps) on my battery since May, which had completely killed my old battery. I was finally able to take it in to find the problem last week. I figured it would take them a few hours to find… it turned out to be very difficult to locate the issue. It took several days to run all kinds of tests and dig around until they found the wiring issue (the wiring from the alternator). The tech, Scott, was extremely generous with his time and labor. Galen kept me updated and informed every step of the way, which I greatly appreciate. It was stressful not knowing what the issue would be and if I’d be able to afford the costs (I’m a pretty broke college student), but the fact that Galen was very up-front with me about everything they’d be doing and what they’d be charging me for made it the best experience it could’ve been. I’m beyond grateful to Galen and Scott for doing everything they could to help me and getting the problem fixed. The shuttle service was also very helpful!Services: Electrical repair
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September 2023 by shay king
I originally planned to have my car repaired at Napleton VW and just called Complete Automotive to price check, but I’m so glad I did! They were charging only half the price of the dealership and had GREAT service. I appreciated the in depth text updates, and they got my car finished quickly with a last minute appointment.Services: General repairs & maintenance
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September 2023 by A Esc
If I could I would give them 10 ⭐ review! Michael was extremely helpful. I was in town on a business trip, and my Explorer had problems. I called around multiple mechanics and everyone was too busy and couldn't get me in today. Most other mechanics were too short staffed or overloaded with work. Michael took time to seek and understand that I was on a bind as I wasn't from the area. Once I got my Explorer towed there, they immediately jumped on the job and had me on my way within just a few hours. I think it was a super long gesture that they took priority over my situation and at 3pm they were able to still be willing to say YES! I know most would have said, tomorrow or next week, which would have been super inconvenient for me. Again thanks Michael and team for the help, and more than anything, letting me feel like a true valued customer, even though it was my first experience there!Highly recommend!!
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August 2023 by Letitia Haynes
I brought a vehicle in from a dealership in Springfield, Missouri one that I was planning to purchase. The folks at Complete Automotive did a thorough pre-purchase inspection of the vehicle. Michael went over all of the findings on the vehicle, and though the results were not what I wanted. They were honest and thorough. Because of all the problems they found with the vehicle Michael felt that it was some thing I should probably walk away from. Though it was very disappointing and cost me to find out it saved me a lot of money in the long run. I would definitely go back and have them inspect any vehicle I would ever plan to purchase. I would also have them do any work on my car in the future. They were simply amazing! I have had this done once before at a different automotive place not here in Missouri, but in California and the inspection process was not nearly as thorough as what they did here at Complete Automotive. Thank you!!
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August 2023 by Morgan “Captain” Lucas
1st-time customer review: The only thing not worthy of receiving 5 stars is the price charged for labor, and that it is a bit more expensive compared to the average cost. Everything else I experienced throughout the process deserves 5 Stars!My favorite thing was the Ease of Access— Their after-hours key/car drop-off service was hassle-free and helpful— They called to confirm the info and specify what maintenance I wanted the mechanics to focus on.— Text updates with Links to detailed reports of full pre-inspection + recommendations— Online checklist for what jobs and maintenance you approve of or decline; With the price of parts and labor for each job.— Notified as soon as my car was ready for pick up.— I was able to pay over the phone and received my key the moment I got there making it even easier and time saving picking up my car.
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August 2023 by Meg Ellis
We were driving from Austin, Texas, to Prince Edward Island and were just outside of Springfield when a spark plug exploded in the engine of our 2014 Subaru Outback. My husband and I called two dozen mechanics in the area and Complete was the ONLY place where we could get in first thing the next morning - everywhere else was booked through next week and unwilling to squeeze us in. Their diagnostic service was fast and reasonably priced and Michael was wonderfully communicative, letting us know where things were at every few hours as the engine replacement estimate came together so we could figure out our moves in real time. Their shuttle service helped us get where we needed to be without spending even MORE money on Lyfts or a rental. Ultimately the engine was totaled and we ended up buying another used Subaru within the day, but Complete made a nightmarish situation so much easier for us - I wish we were local so we could patronize them more! Eternally grateful to them for their hospitality, professionalism, and customer service.
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August 2023 by Darci McDonald
The customer service was great, everyone was kind and accommodating. The reason I’m leaving two stars is because of the price they wanted to charge simply to diagnose the issue. Originally they told me $165 to diagnose, called me about two hours later and let me know they still didn’t know what was wrong and that it would be an additional $165 to finish diagnosing the issue. This would have been a total of $330 before tax to diagnose only. I took it to another shop who charged me $55 to diagnose the issue. In total I was able to fix my car for less than Complete Automotive wanted to charge me only for the diagnosis. I wouldn’t recommend this shop. Ultimately I feel like this shop was trying to take advantage of my lack of knowledge about the subject.Service: Vehicle safety inspection
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August 2023 by Kelly Anderson
The were very nice and knowledgeable. Gave a really good breakdown with costs on repairs my car needs, without any sales pressure. They are very nice and honest. They have always done right by us in the past too.
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June 2023 by William Wright
On Saturday 5/27, I was driving an auto that I was unfamiliar with when I noticed a yellow light appear on the dash. I stopped at the Chestnut store only to discover it was closed. But there was someone there who took the time to inform me what the problem was and took care of the problem - and wouldn't allow us to compensate them I might add. Because of his kindness, we Seniors were able to drive out of town to decorate family gravesites.Thank you so much for your assistance!
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June 2023 by Martin Trehal
I have used Complete Automotive several times in the past and will in the future. They have great service and friendly staff. They seem to appreciate their customers and it shows.