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February 2024 by eligibility Jeffries
Not nice people in the office Not a nice company at all!! They deserve negative 5!!
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November 2023 by Tarra
Nice people
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August 2023 by Roxanna Fultz
Always friendly, quick, and efficient when I go in to pick up prescriptions.
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August 2023 by Eva Cox
Kind knowledgeable staff. Will help you any way they can and if they can't help they will point you in the right direction. CPAP/ BIPAP guy is very informative and helpful.
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August 2023 by Kasandra Thomas
Don't count on the pricing they quote you, or the accuracy in what they say insurance will cover. Also look out for the 'assumptions' they expect you to have. They don't clearly communicate what monthly rental amounts will be. My advice, get them to put it 100% clearly on paper before you agree to service. Billing is also very delayed. Supposedly, I owe a bill from May 2023 that as yet to even reach me as of 7/17/23, but they sent it they say...When I picked up the C-Pap they made you go through a first timers course. They didn't communicate this would be 2 to 3 hours! I and the other lady in the class stated we told them we were making the appointment over our lunch break to pick it up. You would have thought the scheduling person would have mentioned it being longer than a 'normal' lunch period. Communication regarding expectations is definitely lacking.Someone tried to contact me to discuss my usage and how things were going. She left me a VM to call her back - but when I called back three different times she never answered. All three times I left her a VM and never heard from her over the span of 2 weeks....until it was time to discuss billing/payments, then she called me back.I had to return my C-PAP because it wasn't helping me. I tried it best I could - it just didn't seem like the best solution for me (that happens right?). When I returned it they said "So, you're returning this due to non-compliance?" I re-stated I was returning because it wasn't the right solution for me. and then the lady said: "So, we'll mark it non-compliance". -I don't think their recording accurate data. I feel like insurance companies need to know real reason a patient returns something like this.Just not happy with my experience here.
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August 2023 by Gabriel Cline
I much prefer writing positive reviews but wow this place is the worst. Doesn't get back to you in a timely manner, says one thing about how your insurance covers, then wham..it only applies to your deductible, even after asking them to clarify and double check before ordering. Add that on to the pricing being way over what you can buy supplies for elsewhere...When you call billing to talk to them about it they are absolutely rude and condescending. Even my insurance carrier said they would recommend going elsewhere. NO thanks CoxHealthatHome and stop calling me to refill my supplies! I would rather get sick or purchase things out of pocket than purchase anything more from you.
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July 2023 by Google user
Don't count on the pricing they quote you, or the accuracy in what they say insurance will cover. Also look out for the 'assumptions' they expect you to have. They don't clearly communicate what monthly rental amounts will be. My advice, get them to put it 100% clearly on paper before you agree to service. Billing is also very delayed. Supposedly, I owe a bill from May 2023 that as yet to even reach me as of 7/17/23, but they sent it they say... When I picked up the C-Pap they made you go through a first timers course. They didn't communicate this would be 2 to 3 hours! I and the other lady in the class stated we told them we were making the appointment over our lunch break to pick it up. You would have thought the scheduling person would have mentioned it being longer than a 'normal' lunch period. Communication regarding expectations is definitely lacking. Someone tried to contact me to discuss my usage and how things were going. She left me a VM to call her back - but when I called back three different times she never answered. All three times I left her a VM and never heard from her over the span of 2 weeks....until it was time to discuss billing/payments, then she called me back. I had to return my C-PAP because it wasn't helping me. I tried it best I could - it just didn't seem like the best solution for me (that happens right?). When I returned it they said \"So, you're returning this due to non-compliance?\" I re-stated I was returning because it wasn't the right solution for me. and then the lady said: \"So, we'll mark it non-compliance\". -I don't think their recording accurate data. I feel like insurance companies need to know real reason a patient returns something like this. Just not happy with my experience here.
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July 2023 by Dena Molner
Always very helpful
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May 2023 by Matt O'Hara
I like dealing with Cox Health at home about as much as I like going to the dentist. Necessary evils........
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April 2023 by Keith Taylor
I just started using Cox health at home for medical supplies and have to say I'm impressed! I placed an order and received it the very next day. Marsha is very helpful! Thank you.
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September 2022 by Daniel McDowell
Not actually part of Coxhealth, but gets to use thier name for some reason. Separate billing system in addition to Cox's already frustrating billing system. Doesn't take the same payments as Cox. Rejected my attempts to pay online 3 separate times and turned my account over to collections.
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May 2022 by Donna Marlowe
Heather took FIVE hours for intake into hospice. She must get paid by the hour. She terrorized my daughter and me with descriptions of end of life and for my daughter to watch my facial descriptions now to recognize when I would be in pain if I couldn't speak for myself. When doing physical assessment she wanted to know how my \\\"woo woo\\\" (referring to my private parts) were doing (how was my \\\"woo woo\\\" doing?). I have lymphoma and no gynecologic problems. She wanted to know if I wanted her to look at my \\\"woo woo\\\". No I did not want her to look at my private parts. She was very unprofessional and sexualized the conversation making me very uuncomfortable. The bed sent was old and could be used for torture .I called 3 times after cancelling with Cox to resolve that I received no medication and wanted verification to that. Arthur never responded after two phone calls. Amy, the director,\\\"said she would take care of it. I would definitely not use their services again because they are unprofessional, disrespectful and if a nurse doesn't know the terms of body parts, what else doesn't she know
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November 2021 by V P.
Had surgery at Cox, everything was fast paced. I am a person whom the surgery was done on wrong side. I would advise before you have surgery at this hospital take a magic marker & draw a picture on your body part stating which side & what is to be done. Draw an arrow to the spot. On the other side make a big NO! It's a big hospital I'm a little person - Springfield hospitals own all the lawyers - so I'm f***** for life.
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November 2021 by Jeannie B.
Horrible.
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August 2020 by tabatha thornton
The nurses are amazing I’d give them 5 stars all day.Ordering Supplies changes drastically after the nurse stops coming. I never ran out of anything I always had what my son needed and I had incredible support. Now I feel like another phone call they have to take and an irritation when I ask for help. Fed up and considering changing companies just for a better experience. This is already hard enough with out them being so cold.
