August 2022 by paulaZ9033FF
I ordered a baker's dozen bagels with 2 tubs of cream cheese. On the app it specifies what you get as far as bagel selection and cream cheese. When picking it up in the drive thru, I was handed the box. Upon inspection at home I realized the cream cheese was missing. When I called the store, I was told that they allow people to select the cream cheese of choice. I was not given the opportunity or option, was told if you do not specify on the app, where there is no option, they ask. This resulted in my having to go back to the store for an item that was clearly listed on my order.
