GameStop

Most Recent Comments

• March 2025 by Sara Zen
  I just wanted ps4 controllers but apparently phone calls are more important then paying customers have the day you deserve
• March 2025 by Jeremy Henson
  Best GameStop in town
• February 2025 by Richard Johnson
  This is the best GameStop in Springfield. Michelle is the head manager and she will take care of you, if you have any issues with service or products.
• January 2025 by Karen Shelton
  Great friendly service. Very helpful
• January 2025 by Rebekah Lebahn
  A great one stop shop to get all your gaming needs. The staff is incredibly helpful and knowledgeable about the products !
• December 2024 by Glitching Rainbow
  Employee was rude 🤷‍♀️
• November 2024 by Ethan Paine
  As a gamer, I give it a Five Stars
• November 2024 by ANDREW STRAKER
  I'm there for used games. It a great place for consults used and new and games new and used
• November 2024 by gary green
  Great experience shopping here.The cashier, that helped me this time was very informative and very helpful
• October 2024 by Johnny P
  EDIT: WOW HOLY COW. After reading SEVERAL reviews; Austin is a problem employee and has notoriously exhibited poor customer service skills. Why is he still employed????
  
  My experience with Austin is why I will not be renewing my pro membership when it expires.
  
  I went to buy a game today. When I check out with Austin, he pushes a couple buttons and says “…You have a lot of coupons. You’ll only owe me $5 today.” I was severely confused because the screen now showed a “renewal” and another charge for $10 on top of the game. I owed WAAAAY more than $5 that day. 😂 I NEVER ASKED ABOUT A MEMBERSHIP OR A RENEWAL AND HE JUST AUTOMATICALLY ADDED IT.
  
  So then I asked “what is this renewal?” He said “You expire soon and it’ll be cheaper today.” I asked when? He says “Like one month.” I said WHEN? Then he gave me a specific date.
  
  The point is that this is dishonest and unprofessional. I didn’t even expire for 30 days. Money or savings isn’t an issue. YOU CAN NOT CHARGE PEOPLE FOR SOMETHING THEY DID NOT ASK FOR. In the end I neglectfully agreed to renew because he made me feel uncomfortable about it. But I won’t be renewing again. Nothing is worse than getting swindled by a bunch of stinky nerds and I won’t fall victim again.
  
  Austin this is for you: Don’t be so confused next time someone questions what the extra charge is. I never asked for it nor did I care about a membership renewal today. Also flipping computer screens and showing the customer software that they’re not familiar with doesn’t help anything. When someone asks when their membership expires, don’t give an estimate. Tell them the date. You could use some retraining.
• October 2024 by Shawn S
  I would give zero stars if I could. The cashier, I didn't bother to get his name, but he is the one that is always way too pushy with his sales pitch for thier rewards program. They had 3 cashiers but still had like 10 people in line. I was in line for over 15 mins just trying to let my son purchase a keychain.
  
  I get up there and he starts in on his pitch. Which I know as well as he does at this point. I say "No thanks." He acts like I said nothing. I wait a few seconds. I say "Actually I was just here yesterday and they offered this already, but I am good." He again acts like I said nothing. Very infiriating at this point. I give him another moment and say "Ok, so nothing has changed since yesterday. I'll pass, thank you." He then says well since your in here often we WILL just set up a free account, what is your email? I explain, I am really not interested and he finally gives up.
  
  I really wanted to point out to him that the line of impatient customers would prefer you just let me pay for my items post haste. How badly are they forced to make upsells that I had to say no 5 times. First rule of sales. Consider the customers time and interest. At that point it became so awkward and frustrating that I didn't sign up out of principle.
• August 2024 by William Edwards
  Bought a PS5 from this store, it had some issues and they replaced it. 2nd console had more issues (they were refurbished consoles, not brand new) went in again and they helped me upgrade to a brand new console. Austin and Perceus were incredibly helpful thru this process and very knowledgeable about everything that was going on. I highly recommend them if you are wanting to upgrade your current system or just have questions in general. Will definitely be back in the future!
• August 2024 by Ryan Shaw
  I don’t shop here normally but when I do every time I buy Xbox 360 games they’re either scratched or no cover art. I Tried to avoid GameStop just in general with buying games due to this issue.
• July 2024 by Derek Perkins
  Went to this game stop and bought an Xbox series x. The guy behind the was way to pushy about trying to make me sign up for an account . I refused and just wanted to pay. He finally was going to let me pay and when I went to pull out cash he freaked out and mentioned something about going to call the cops and ran off to get his manager because I had a large amount of cash on me. I will never step foot in here again.
• July 2024 by Tj Hughes
  Alot of helpful employees