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January 2024 by Travis Pennington
The place has EVERYTHING and the staff was friendly to boot. Win win. Highly recommended
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January 2024 by Andrew D
I'm convinced that Guitar Center doesn't care anymore. They're often the only game in town and it shows. Little to no knowledge of the new world of online podcasting or even traditional radio. Literally they don't try to look anything up. They ignore people. Act as if though no customer is important. I found better service at Best Buy and, Sweetwater. While it costs more, it's worth it to be around people who take an invested interest in what your needs are.
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January 2024 by Diesel Lady
This location is kinda small. Staff was nice but not as nice as some of the other locations we have been to. Not many tuned guitars and some were kinda dusty. Not bad but not great either.
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January 2024 by Sarah Ennis
Went in with my husband and purchase a epiphone and Cody was a big help checking me out without my husband seeing. It was a birthday gift and he gave a nice discount. Thank you Cody for the help for the surprise.
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January 2024 by Michael Arnold
Not the same store I bought my Les Paul from years ago that is for sure. Poor strings on guitars to demo. Nothing tuned. Staff busy chit chatting amongst themselves. Be sure to check what you buy for fret buzz. A LOT of that in their store.
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December 2023 by Howard Blasingame
I have shopped at many Guitar Centers in Calif & had very good experiences, but the reviews of THIS store are alarming. I need a student guitar & keyboard & a repair on a Alvarez, but I will shop around.
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December 2023 by Allen Rhodes
Worst experience ever at Guitar Center. I asked to try an amp and the Customer Service Manager told me to grab it and carry it 25 feet and plug it in anywhere I like. I promptly dismissed that idea and told him to please do it for liability. I loved the amp, and I bought it. The same gentleman did not unplug or help in any way. Mind you, this was a Marshall TSL combo amp that weighs 92 pounds. I received zero help getting it to my car. I had to borrow a hand truck from the front. Then, had to have a complete stranger help me load it into car because I am disabled. What a disgrace.
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December 2023 by Keith R.
Worst experience ever at Guitar Center. I asked to try an amp and the Customer Service Manager told me to grab it and carry it 25 feet and plug it in anywhere I like. I promptly dismissed that idea and told him to please do it for liability. I loved the amp, and I bought it. The same gentleman did not unplug or help in any way. Mind you, this was a Marshall TSL combo amp that weighs 92 pounds. I received zero help getting it to my car. I had to borrow a hand truck from the front, and have a complete stranger help me load it into the car because I am disabled. What a disgrace.
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December 2023 by Joshua Johnson
I bye all my used gear and new gear from hear. I just got all my guitar setup tools from the guitar center. My jackson rr24 natural I bought from here was set up well. I had no issues with it. The photo I'm posting is all from the guitar center
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November 2023 by Scott Lee
This Springfield Missouri Guitar Center location has possibly the worst customer service in Springfield if not the state. If there was a way to give them a negative star rating believe me, I would. The staff in the store have ZERO knowledge of any of the products that they carry. That's if you can find one to even help you. Today I was in the store for the third time trying to purchase equipment for my recording studio without an employee in sight. When I finally tracked one down from the back room he told me he would send someone out to help me. Thirty minutes went by without one single employee on the floor before I finally walked out empty handed. My previous two visits were very similar. The few employees I have seen in the store all look as though they haven't showered in days if not longer, while being dressed in clothes from the bottom of the hamper. Shame on whoever is in charge of this store. In my opinion as a business owner myself, the district manager needs to go ahead and flush the toilet on the current staff and management. I myself, will never attempt to shop there again and highly recommend avoiding this epic staffing failure.
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November 2023 by Wade Gunter
I got a hollow body Gretsch online and the top strings buzzed. Couldn't fix it, so I brought the guitar in. They said I could return it for store credit and look around if I saw something else I wanted. Ended up upgrading to an Epiphone Dot, actually. I just paid a little more for what it was worth and boom! It was so easy and the staff was so nice and helpful. This was a great experience and I'm happier than I would have been with the original guitar. A+++++ I highly recommend them if you're looking for a guitar.
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October 2023 by William Wennell
My favorite shop to just look around in. I generally don't need anything I just like to look to see if there is anything else I need.
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September 2023 by Victor Roberts
When I walked in I noticed two employees were by a display of front of the area toward the DJ area showing things on each other's phones. I shopped around the DJ area, then the sound & lighting room. I was going to purchase speaker stands, small sound board & a light or two. But, I had questions I needed answered. So I went to the same two guys I seen twenty - thirty minutes earlier still standing at same place. As I approached them, they dispersed. One turned away from my whole the other continued to look at phone ignoring me. Since I felt they didn't want to work, I didn't want to purchase anything then.
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August 2023 by MARTY & EMILY DESLATTES
A year ago, we purchased a 4 cordless microphone set to go with our sound system, and paid extra for a 2 year REPLACEMENT PLAN to go with it. At time of purchase, we were told that "if anything goes wrong with the microphones or the unit, just bring it back to our store and we'll replace it". Now a year after, 2 of the microphones were starting to come apart. We brought them back to this store, and since they didn't have any just like it in stock, we were given a phone number to call. Now we have to ship it off and wait for it to be received before we can get a "coupon" to purchase another one. Meanwhile, we're having to wait days or weeks for shipping. This store management lied about their replacement plan policy, and it seems they should have refunded our money, so we could buy a different set. Every other company I've ever dealt with when a replacement plan was purchased, simply refunded our money back. Not this company.. Don't ever purchase a replacement plan with this store. These people will give you the run around, and make you jump through all kinds of hoops.
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July 2023 by Google user
A year ago, we purchased a 4 cordless microphone set to go with our sound system, and paid extra for a 2 year REPLACEMENT PLAN to go with it. At time of purchase, we were told that \\\"if anything goes wrong with the microphones or the unit, just bring it back to our store and we'll replace it\\\". Now a year after, 2 of the microphones were starting to come apart. We brought them back to this store, and since they didn't have any just like it in stock, we were given a phone number to call. Now we have to ship it off and wait for it to be received before we can get a \\\"coupon\\\" to purchase another one. Meanwhile, we're having to wait days or weeks for shipping. This store management lied about their replacement plan policy, and it seems they should have refunded our money, so we could buy a different set. Every other company I've ever dealt with when a replacement plan was purchased, simply refunded our money back. Not this company.. Don't ever purchase a replacement plan with this store. These people will give you the run around, and make you jump through all kinds of hoops.