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January 2024 by MELANIE HOWARD
Tonya @ Jim Roebuck's State Farm office helped me transfer my state Farm insurance policy from Ohio to Missouri! She is Wonderful! Thank you Tonya!! ?
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January 2024 by jeff w
Great experience!!! Very knowledgeable and listened to our needs. Tonya was wonderful and spent the entire afternoon meeting our needs. Highly recommend this agent
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December 2023 by Morgan Gonzalez
This office is so sweet and helpful! Tonya Sell is amazing! 10 out of the 10 stars
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November 2023 by micah young
Jim's office goes out of their way to serve their customers.
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November 2023 by Barbie
I was looking for a life insurance policy when I met Jim Roebuck and Tonya Sell at State Farm. They helped me set up exactly what I needed and followed up with me to make sure it was working out for me. Thank you Jim and Tonya.
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September 2023 by jill presley
I have been with State Farm, Jim Roebuck for 37 years. When I have something happen, like a deer meeting with my car , everything has gone very smooth. It's great dealing with the team. They made everything so easy, they made all the calls for rhe repair shop and the car rental. Thank you Jim and your team for all you do.
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September 2023 by Chad B
Someone got my debit card info and it's been a mess. I called state farm and tried to get my payment pushed back. I was told to call my local office so they could help. I called and explained the situation and instead of getting any help Jim's assistant just wanted to explain over and over what happens if you miss your payment. When I first got my life insurance policy I payed for an entire year before they sent me a notice saying they messed up somewhere and that they couldn't pay out on my policy until I fixed what they messed up. Did I get a refund on my payments that wouldn't protect my family? Definitely not, I wanted to love this office and company but at the end of the day you are just a payment and not a person. I'll be switching everything over to USAA immediately. State farm is the bad relationship I needed to see how good I had it before.
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August 2023 by Payton DeMaria
Jim and all of his staff are so helpful anytime you call and talk to any of them and are very good at explaining the different sections of the policies. Very excellent service and always help if we have any problems!! Highly recommended
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August 2023 by Tia DeMaria
My family have been clients of Jim for almost 30 years! We wouldn’t trust anyone else in the Springfield area!
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July 2023 by Wendi Hilton
Jim and his team are always just a phone call away. They don't treat you like just another customer, but they take interest in you and the situation your dealing with.
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July 2023 by Ashley Reed
Jim and his office have been nothing short of amazing when it comes to taking care of me and my family! They treat you like family here and I trust them 100% with our insurance needs. I am very grateful for such an awesome insurance agent and his incredible team!
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July 2023 by Rick McLain
We have had Jim as our agent for several years and highly recommend him and State Farm. Jim is very trustworthy, honest, knowledgeable and accessible. His staff is very professional and friendly. Both Jim and his staff respond quickly to all our questions and always seem very willing to help.
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July 2023 by Chelsea Gray
My mom and I have been using this agency for years! They are kind, easy to work with and quick to reply! Tonya had my reimbursement check ready immediately after receiving my email. Appreciate their attention to customer service!
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July 2023 by Brenda Glenn
Always friendly and have taken good care of my husband and I for several years now. Was in their office today taking care of a tow bill. Absolutely ? % satisfied.
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July 2023 by Eagle Pawn
The Jim Roebuck office is outstanding. Mr. Roebuck and the staff will take all the time and effort needed to make sure you are getting the best policy and price available.
