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November 2023 by Shardul Kakirde
All the warehouses are in this location including 'Pinnacle' it's in this cave area, where everyone works like a caveman, no sense of urgency and works on their own accord, limited area to maneuver the truck. Try to avoid it
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October 2023 by Bandit
Another facility located in the caves of Missouri. Springfield Underground is this one. KBC (Kraft Bulk Cheese) is only one of several companies utilizing these caves. If delivering, DO NOT BREAK YOUR OWN SEAL. They will do it for you. Was in and out in about an hour. Lot's of parking available above ground in the staging area.
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August 2023 by Lynette Jaques
Super friendly & helpful staff, easy to back in to the docks. On-site parking with bathrooms & covered picnic area. There is a dumpster in the parking area, please use it.
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June 2023 by B B
This was one of the coolest places we've gone trucking, going down deep into a nice 60° year round cave. The engineering is very impressive and I thought I would be scared but once you're in there you realize how well made it is. We were worked in and it didn't take long at all maybe 3 hours but we didn't mind one bit because we were in a cave! The workers were also all very nice and professional, hope we get to go back again one day!
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June 2023 by Sam J
1 of the best locations you can deliver is here , Employees are really professional . Pay attention to the map ( security will give you ) and easy to find . In & out Maybe 30 minutes ( seriously) . Overnight parking ?️ with clean restrooms and vending machines are available too ( please keep clean) . Need to turn off your reefer unit too .
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June 2023 by George Boudreau
One of the best places I've been, overnite parking,20 to 30 min unloading.. everyone is professional,, really nice people, thay treat you you like a human...
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April 2023 by The_Dyna_Don
Great place to deliver. Large parking area you can stay for your break. I arrived the night before my 0800 appointment and was unloaded by midnight. It's underground in a cave but plenty of space to maneuver. They started unloading me as soon as I backed into door, Less than an hour I was out. Signs to direct where you need to go. ????
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March 2023 by Andrey Rimarchuk
Good place to deliver. Overnight parking. Clean restrooms. A loot of space to maneuver at underground level. I had an appt for 8PM, arrived at 7PM, got a door in 30 mins, unloaded at bldng 8 in 30 mins too.
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January 2023 by Fabiola Lambert
Absolutely disgusting, Arrived 2h after my appointment because I80 was shutdown, no contact with anyone, checked in by phone, was told to wait for a phone call, one day after I arrived and calling every 2h I had no answers. A day and a half after I arrived, they said they called my phone several times and I didn't answered!!, I asked for their call log and offered mine since I was right on the phone waiting almost 2 days!! Talking to the guard he told me once had a driver that wait 5 days!!! Bad management, rude people, no communication, total disregard for truck drivers wellbeing. After 32h waiting they told me they were leaving in 20 minutes and couldn't help me out, so I should wait one more day for some merciful employee unload my truck next day!! Will never come back here again! Ps. The woman on the phone from the warehouse told me she had way too many products on the floor, and didn't have space for my load.... KRAFT CHEESE?!?! no space for one load???? Unbelievable
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January 2023 by amit chahal
quick unloading my appointment 9 am 12/16/2022 but i’m checking 9 pm 12/15/2022 and they give me door midnight 12:50 am and empty 1:55 am thanks guys
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December 2022 by WhosYourDadzie LLC
If you’re coming to drop off a load for Kraft Bulk Cheese then the 1900 Building is where you’ll be going underground. There is overnight parking on site. NO SIGNAL, NO WIFI FROM OFFICE UNDERGROUND!I arrived a day early for my appointment which is Monday 1600. I called them and they said Sunday is busy for us we will see if we can fit you in.Gave the security guard over the phone in 1900 building my number at 2200 on Sunday. Called Kraft Cheese Storage the next day about an update at 1245 and said we’re working on it, stand by. Called me back at 1300 to say we have a door for you.Took them 45 mins to unload me, great service and taking me in a day early:)
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December 2022 by Nikolay Demyan
Mi apt was today 2pm , 5 45 am was empty very nice ?
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September 2022 by Tim Koehn
Easy in and out delivery not much of wait time.
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August 2022 by kristyna roach
Arrived had to wait due to mix up with a trailer but once they were done, dropped empty trailer and then was able to get full trailer, in and out.
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May 2022 by Aramy Hoffman
Great place to deliver. Had a 1800 appt arrived at1300 and was out by 1430. Nice staff. Plenty of room to dock. Told reciever it was my first time and she was very nice about giving me directions in and their procedure. Much more room than some of the caves I have delivered to.
