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December 2023 by Alayna Davis
The customer service here is horrid. You should literally fire everyone and start over because I’ve never encountered such horrendous people.
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July 2023 by Ryan Grabill
There are five letters that represent the reason for my five star review. And they are “Joyce”. It’s so incredibly rare to receive overwhelmingly great customer service anymore, but Joyce should be training all service employees across the globe. She helped me in multiple ways, when she didn’t have to, and did it all while she was juggling multiple customers and things taking place all at the same time.
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May 2023 by Urban Redneck
We always try to ship thru Mailbox Too. They are very helpful and offer great insight as to which shipper to use depending on various factors. We recently shipped ten large boxes and can't thank these fine folks for thier kindness and assistance.
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February 2023 by Nicol Nguyen
It was a pleasant experience coming in to mail a package internationally for Christmas. They were very friendly. I bought a mailer there and inserted my item into it, brought it to the front desk to see. She mailed out my item. I let her know before I left that I hadn’t sealed it. She had already taped all the details on the package and assured me everything would be sent out. A few weeks later, the package is received without the item inside. The attached video is what the recipient got. When I brought this up with them, the owner/manager (I’m assuming?) picked apart the video and told me that Canadian customs and/or USPS were responsible. She said that the tape where it’s sealed looked like it was curling which meant that somebody else took it off and put it back on.. but adhesive like that curls after being in transport. She assured me that they would’ve sealed it and that customs frequently rips things apart, even puts on different labels. She blamed everyone but Mailbox Too. She even went to the back to speak with her husband. At this point, I know I’m being lied to and so I give up, there’s no point in continuing a conversation with a business that would lie to your face like this. She offered no help in finding that missing item nor with bringing this to the attention of USPS or Canadian customs. I’m very disappointed. They’ll probably reply to this review and vehemently deny everything, like the other negative review. If you decide to go to Mailbox Too, I hope things don’t go wrong for you and that you don’t have to ask them to fix a problem.
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January 2023 by Ben G
Best customer service! Family owned/operator company and they couldn’t be more kind and helpful!
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December 2022 by Charlotte Christman
First time visit to mail some Christmas packages and I was a treated to some excellent customer service! Cindy was very friendly and knowledgeable! I know I’ll be back!
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October 2022 by Olivia Hill
Best place to ship! Great family owned business to support!
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August 2022 by Casey Hollibaugh
I had never been to this place before and took some large/heavy packages which needed to be returned to a store. The woman who helped me was so kind and patient. She came out to my truck and measured the items and price checked them there to make sure I had all my information to make my decision rather than go through the hassle of lugging my items into the store. I decided not to return my items but will definitely be coming back just to support this place.
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June 2022 by Neil Ruda
A locally owned and operated business that has excellent customer service and a helpful, friendly staff. My only disappointment is that personal mailboxes are only available during their business hours.
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April 2022 by laura benz
I am a reseller, this is my go to place for shipping! Friendly owners and staff, they Doba great job!
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March 2022 by Regan Newhouse
I was so happy to find this store. I was able to get my documents sent through DHL and the customer service was excellent! The store was very cute as well!
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March 2022 by Grimm Reaper
The owners Steve and cindy are amazing as well as the staff they will help and guide you with and through out your shipping process as well as help you chose the right shipper for your needs the also have private po boxes and hold your privacy to the highest of standards I highly recommend this place for all your shipping needs
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March 2022 by Josh Dobbins
I had a UPS package that I tried to drop off there and they don't do UPS but were very helpful in still getting me set up and ready to go.
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February 2022 by Regan N.
I was so glad I found this place. I was able to send my documents through DHL and the customer service was excellent! The shop was also very warm and inviting.
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February 2022 by mike McTeer
Hope you don't have a problem with a package; they are seemingly great to deal with until that happens. We have been dropping all packages, but won't do any more. If you have a problem, the fault is all yours, they accept none. Last Saturday we emailed them a label, visited and they printed for a reasonable 54 cent charge. I watched their guy place the label on the package, but evidently he didn't scan. Turns out that was my fault??? the package was not scanned in and they are both arrogant and hateful in not accepting accountability for the scan; prefer to blame on the me or the FedEx driver. For all I know, one of their employees is enjoying a $400 antique wall cabinet at my expense and my customer is without. Shame on you!