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October 2023 by Johnny lee
Had a real issue with our account today and the Young lady took care of us with it. She is the best and amazing. Thank you so much if I could give you 10 Stars I would in a heartbeat. Everyone don't deal with the 611 metro operators. Cause to screw Alot of stuff up. Cause they did us. But the young lady did everything to fix it even though it took along time. But she's the best. Thank you very very much again ??
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September 2023 by George J
Sam Kyren and Epona were all super nice and amazing they gave me the best customer service I left with a great phone a great plan and I couldn't be happier
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September 2023 by Kelley Watson
Sam at the Glenstone location who is a manager is terrible. She will tell you ANYTHING in order to get your business and your money. I guess for her own commission purposes. I was a Verizon customer and was looking to change providers. I HAVE to have hot spot and good service in order to perform my job. She assured me that I would get great service and great signal through my hot spot. I haven't even had Metro for 24 hours and it is a complete nightmare. I had half a bar of signal and the hot spot was so weak I couldn't even perform my job. I decided to go back to Verizon because I know that their service is very reliable. I contacted Sam and advised that I haven't even had the service for 24 hours and that I need a refund. I need my money back for the activation fee and also I need the money back for the products I purchased. She told me that she COULD NOT do that and that I am pretty much screwed. When I asked her to speak with whoever was above her she acted like I couldn't. She said that she would pass my contact information over to someone else and they have never called me. This company is just out to take advantage of people. I needed good service and Metro PCS is not where it's at. Sam was extremely rude and unprofessional. I thought this was 100% money back when there is zero satisfaction. Dealing with this company caused me to miss out on work. I have never been treated so unfairly in my life from a business. DO BETTER METRO PCS and maybe look for a new manager because SAM is the WORST to deal with.
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June 2023 by Carlos Martinez
good customer service, but I would like more variety of cell phones
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June 2023 by eric risica
they're my phone and internet company i have no complaints
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May 2023 by Debra Perry
Excellent customer service!
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February 2023 by Amanda Tompkins
Best metro story in Springfield! Steve is the best.
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February 2023 by Dawn McAdams
They were very helpful
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June 2022 by Seth Gilliam
Great customer services. Very knowledgeable staff and very courteous.
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January 2022 by Tiffany
Poor customer service they don't want to do anything account related in the store even though they can the males just give you plenty of excuses for why they can't do what your asking even though the store was completely empty.
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December 2021 by Natasha Schultz
The manager Peter which I have never seen requested to talk to he was hiding behind the door and would not come out and talk to me!! My wallet got stolen with my debit cards and credit cards and all of them had been used one of them specifically at his store the lady that spent all my money purchased a phone from his store got a phone number registered in her name. I would say that's a key finding this lady and he will not give me nor the police any info unless we have a warrant or a court order!! He has no business having the position of being a manager if he cannot talk to people especially if a crime has been committed at his store he is non compliant an a terrible citizen. I'm definitely turning him in. David and Shannon are very nice people though his employees ,I feel bad for them having to work for such a terrible person.
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December 2021 by james tanner
David and cotton were awesome. Made it fast and easy to get a new phone, all while listening to my 6 year old tell them incomplete stories
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October 2021 by Alexi Stone
Jorge and Colton gave us excellent customer service. They both teamed up and helped us get our telephone fast and efficiently. Jorge even speaks Spanish which was helpful because I brought my Spanish friend in to buy a telephone. Great job guys !
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October 2021 by Tamara Nichols
I came in with my husband to get a new phone, service was great Jorge and Colton were fantastic they were so patient and friendly made sure I had everything and explained my bill and service in detail.
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October 2021 by Michelle Cardwell l
We were there about 6 months ago and got lied to by the guy that used to work there, the guy we talked to today made it right and was great to work with. Definitely happier with our visit this time.