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September 2023 by Candice
Needed to price cost of front and rear brakes for a 98 Dodge Stratus when I spoke to the rep by phone I asked him how I could identify a "brake shoe" he said "well it's not a disc" wow! My perception of this incident was how dumb am I for not knowing this, although I completely forgive the gentleman on the other end I do believe phone etiquette and compassion for those like me less fortunate in the brake areas of life could be beneficial for business, I would have gladly ordered and spent my hard earned money at this business had I been treated with love and compassion! Give it up for AutoZone and O'Reilly's for allowing me to be uninformed and pricing the product within the range of good business! Napa I do pray you will learn from the phone encounter and use it as a tool to enable better customer service in the future. Best wishes.
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September 2023 by Christopher Schrier (id10tBear)
Our Fiat had issues and we happen to pull into NAPA to try and fix them. The employees where very helpful in finding the parts and tools needed to fix the car. Quick to answer questions and went above and beyond.
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September 2023 by Brandon Tindle
Disappointing Experience - Wrong Parts and Unhelpful StaffI recently had a very disappointing experience with Nappa Auto Parts. I ordered parts for my vehicle, but unfortunately, they gave me the wrong ones. When I brought this to their attention, the staff's response was incredibly rude and dismissive.Instead of acknowledging their mistake and offering a solution, they suggested that I take my vehicle to a shop for the repair, implying that I wasn't capable of handling it myself. As someone who is knowledgeable about car repairs and had even specified the correct parts I needed, this was incredibly frustrating and insulting.Additionally, I asked for some advice on the parts I had ordered, hoping they might provide some helpful insights. However, their response was, "We aren't mechanics," which was not only unhelpful but also showed a lack of customer service.I believe that a reputable auto parts store should take responsibility for their mistakes and treat their customers with respect and understanding. Unfortunately, my experience with Nappa Auto Parts fell far short of these expectations.I will not be returning to Nappa Auto Parts and would caution others to be wary of their service. There are plenty of other auto parts stores that prioritize customer satisfaction and respect their customers' knowledge and skills.
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September 2023 by Christopher E. Pedersen
They had what I needed when O'Reilly didn't. The staff were super nice and got me fixed up in a hurry. (I visited both Springfield locations because I needed 2 big hydraulic filters for a track loader and each location had 1.)
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September 2023 by Unknown
If you have custom belt sizes on your vehicle, they will not help you. Was told to go to Napa for a belt for a mechman alternator. They don't have the ability to look up custom sizes. Every napa in the country does except for these two stores. No one was in the store they would not even look. Btw the size of the belt is printed on the outside box you don't have to measure them.
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September 2023 by Charles Ayres
No attitude like the other big auto part chain. On average sightly more expensive BUT Better quality parts. and Bigger selection!!
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August 2023 by Eric Cloyd
Friendly staff. Everything that I have ordered or bought over the counter has been the right part. And they have the cheapest fluids for automobiles. Been a Orielly customer for 30 years but have now changed to napa.
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July 2023 by Allan Holiday
Really good place and very helpful staff. Always willing to help and go the extra mile for a customer. Willing to work with people on the prices. Understanding of today's situation with inflation. Almost always get the correct part and if I do not then it was my oversight in knowing the engine in my truck. Easy to find a parking spot and handicap accessible. Yes I am employed by them but I am being as unbias as I can in seeing how the staff treats the customers. The staff does not give excuses, only helpful advice. No pressure sales.
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June 2023 by Robert Campbell
Don't work for them, wouldn't give me time off for my autistic son.
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May 2023 by Eddie James
Best price I found.
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March 2023 by Gifford Stewart
These People Were Very Knowledgeable And Helpful. Thank You From GPS Auto Repair. Keep Up The Good Work
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February 2023 by Vladi Ant
Great store and awesome customer service.
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January 2023 by JOE BOXER
They had the parts I needed in stock. And there prices was better than O'Reilly's!! I recommend this place,cause I will be going back there when I buy more parts!!!
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January 2023 by Paige Norris
The employees here are so sweet and helpful. I wish they stayed open later because I’d rather go here than O’Reilly any day.
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December 2022 by Mark Ott
This was my first visit to this store. They stocked the tools I was looking for, and their service was friendly and efficient. The parking lot is big enough to accommodate my bobtail semi truck... not sure if I'd try to park here with a trailer attached. I would definitely return in the future.
