Napleton Volkswagen Springfield is a dealership known for its great and helpful service. The staff is consistently described as super nice, professional, knowledgeable, respectful, and genuine. They are not pushy salespeople; instead, they listen to customers and work hard to meet expectations. Employees help people get what they need and ensure they stay within their desired price. In stressful situations, the team shows significant compassion and patience, treating customer problems as their own without judgment. The service department receives high praise for being extremely helpful, with staff able to answer all questions thoroughly. From the front desk to the technicians, everyone is very sweet and dedicated to providing excellent service. Multiple customers recommend the dealership highly, with many returning to purchase vehicles again, confident it will not be their last time.
I bought my Mitsubishi Outlander from Napleton a year ago. I have brought it back for 2 oil changes now and have been extremely impressed with how amazing the people are there. I hope I don’t need a new car again for a long time but I would definitely go back to Napleton again!
January 2026
Ron was amazing and so respectful. He knew my parameters and got me exactly what I wanted. Beautiful facility. Nice people.
December 2025
I came by and left my 2024 Mirage for service including an oil change. The work was done in an hour at the time of my appointment. It was quick, easy and smooth. Not a long wait time. I recommend Napleton Volkswagon/Mitshubishi when you are shopping for a new car. Great deals and good service.
