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August 2023 by April Gipson
OMB is the best community bank in SGF! Great people and excellent customer service. #heartOMB
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July 2023 by David Daniels
Love my bank, small town Bank attitude with big city amenities.
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June 2023 by Brooklyn Stoops
As a personal banker myself, I was very disappointed with their “Customer Experience” service. I went with a friend to the National location Tuesday 6/13/2023 to help her close out a couple accounts. When we first walked in we were greeted with silence…no one welcomed us in or tried to talk with us. We stood there for a few minutes before the lady at the front desk asked what we needed. We told her we needed to close a couple accounts and she said she would get someone for us. A few minutes later she told us to walk to the back where the teller line is and she would help us close our accounts. When we got to the teller line the lady behind the desk was very nice but not experienced enough to close out the account. We then had to go over to a personal bankers desk for him to start fill out the closed account forms. When it was all said and done. We got the cash from the accounts and left. This morning 6/16/2023, we noticed on her online banking both accounts were still open…money was transferred out of her checking and into the savings account, and the joint checking was showing a direct deposit coming through the account. When we called to see why the accounts were still open they told us their back office takes care of closing accounts. When he told us this I was in shock. As a personal banker myself I have been trained to instantly turn off debit cards so no other transactions can come through the account and the account needs to be in pending close the night the account was closed so that way the account can fully close through end of day processing. I know how all of this works and for them to say on the phone and tell us this is normal for their closing procedures is astonishing. I have and never will bank with Old Missouri Bank after this.
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February 2023 by S Cothron
After calling to verify getting a check cashed from my attorney i was told they would gladly take care of it for me only to make the drive to be told they will not.honor the check which is written on OMB check unless i was in the lobby because of the ammount what a joke i will never bank with a place of this nature this is so frustrating
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October 2020 by Heather Jones
I use 4 different banks, and this one is my favorite. The staff at the S National location is friendly and helpful and willing to go the extra mile. The rewards programs can't be beat even by online banks, and in the several years I've had my accounts with them, they've never messed up, overcharged me, or in any way failed my expectations. The only reason I didn't give 5 stars is because the app is not the greatest; I do wish there were a couple more features that some of the Big Box Banks offer, but OMB is a small, regional bank, so it's understandable. I'm willing to forgo the extras for great service.
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October 2018 by Teri Marco
OMB is by far the best bank I have banked with! Being Greeted by your first name when walking through their doors gives me great pleasure knowing my money is safe.
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July 2018 by bret Ash
I love this bank. Its small, personal and very helpful. Been with them for a couple of years now and really don't miss the big bank, your a number, experience.
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February 2018 by Deleah Williams
I've had a horrible experience there the owner's wife or rolled her eyes at me had me waiting way over an hour disrespectful prejudice I would never put my money in their Bank
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March 2014 by Mary Bingaman
We just opened a business account & a personal account & Angel Shortt, has gone out of her way to make this an easy transition. She even came to the office when we couldn't get to her at the bank to sign papers & things. I am so happy to have finally found a bank that will go out of their way to make sure their customers are happy.
